Westmorland General Hospital
Burton Rd, Kendal, Cumbria, LA9 7RGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2024
My mum came for an appointment regarding hip replacement, December 2022 she was offered an injection to help during the waiting time. This took place. When she next saw the consultant in May she had deteriorated, and told she had been missed from the list, 6 months of waiting not even on a list appalling! Now July 2024 and still not had operation even though requires mobility scooter to get about. No apology for missed from list and very unhelpful staff when we phone to ask how long she will wait. Living in pain all the time has taken its toll on mums mental health and yet no one appears to care. A very unhappy family with care and support given.
Visited Orthopaedics on December 2022
Westmorland General Hospital has not yet replied.
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Review titled Exceptional care and treatment, thank you all
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
From the caring receptionist to the lovely, thoughtful and compassionate student nurses, nurses and x-ray team my experience after very badly injuring my ankle at 7 am was wonderful. Between 8 am and 10.15 whilst I was there this incredible team could not have been more professional or caring. Not only care but lovely humour when they asked how I had damaged myself so early, an offer of placing my bag of frozen peas in the freezer so they didn't spoil, what exceptional staff, working extremely hard with a lot of patients needing health care treatment.
Visited Diagnostic Imaging on November 2022
Westmorland General Hospital has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust