Weston General Hospital
Grange Road, Uphill, Weston-Super-Mare, Avon, BS23 4TQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
I was in the other day and was so disappointed with the way I got treated and spoken to, I have an acquired brain injury and no one was explaining anything so I got very stressed and scared. I definitely definitely will not Be going back to the hospital again lost faith in the dr who treated me
Visited Accident and emergency services on March 2024
Weston General Hospital has not yet replied.
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Review titled Super service XRay Department
Rated 5 stars out of 5
by Christine Thatcher - Posted on 21 March 2024
Appointment for CT Colonoscopy Virtual with home preparation. Your Senior Radiographer (unfortunately, cannot use her name) and her staff were so helpful, kind, gentle and supportive throughout the procedure putting me at my ease for a procedure I have had on a couple of occasions previously. The Department was very busy but every effort was made to make everything personal and time with each patient did not appear limited and my appointment was on time. Thank you for your time and care. I personally think Weston General is the best.
Visited Don't know on March 2024
Weston General Hospital has not yet replied.
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Review titled MRI and Reception Team
Rated 5 stars out of 5
by Fiona P - Posted on 28 February 2024
I had to have a second MRI as on my first one my back went into spasmed and I then had a panic attack. All of the staff involved were truly amazing. I cannot thank them enough for their empathy and kindness throughout the whole process of both MRIs.
Visited Don't know on February 2024
Weston General Hospital has not yet replied.
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Review titled Splendid care and detail attention
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
I attended A & E late at night after suffering bouts of vomiting giddiness and facial malfunctions that might suggest a stroke, 111 advice was sought and I duly attended at WGH. I was swiftly examined and triaged and went for examination. I was very extensively tested and kept in overnight to be discharged next day after finding that I had suffered only a transient Bells Palsey which left me in a short time with no lasting effects. I was impressed by the care and attention that the whole of the staff and doctors approached what could have been a serious problem and they had an admirable analytic approach that got to the final root of the complaint. They kept their eye on the ball and I was reassured by their apparent knowledge and enquiring skills: excellent I believe that the staff deserve congratulations for carrying out a complex and demanding job which extended into the early morning hours, in association with their other duties which I saw were more than one should expect to have to deal with on a regular service to a range of general public problems.
Visited Accident and emergency services on February 2024
Weston General Hospital has not yet replied.
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Review titled Outstanding Experience
Rated 5 stars out of 5
by Colin Leslie Daffern - Posted on 08 December 2023
On Saturday 1st December 2023, my next door neighbour took me to the A & E Department with a problem of seriously swollen and inflamed lower legs. The treatment I received was quite outstanding. I was treated in most friendly manner by both doctor and nurse. My examination could not have been more thorough and with considerable speed and efficiency. I was quite amazed by the number of different tests carried out. The condition was said to be Edema (which seems to have developed fairly rapidly over the last few months). I was prescribed a daily dose of Furosemide. Hopefully this will eventually reduce the swelling. Grateful thanks to those persons involved with my treatment.
Visited Accident and emergency services on December 2023
Weston General Hospital has not yet replied.
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Review titled Kind and compassionate staff
Rated 5 stars out of 5
by Victoria - Posted on 29 December 2023
My Dad had an overnight stay in Kewstoke Ward, on 27/12/23. My Dad’s nurse was incredibly patient, kind and helpful towards my father on arrival at the ward and throughout his 24-hour stay. My father can unfortunately be quite a difficult and grumpy patient if allowed to become agitated, but he was well-managed and looked after with kindness and compassion. Another nurse was also very helpful and spent time talking to Dad and other patients. As a family member I was really impressed with the ward and all staff we encountered were very kind and cheery. Thank you so much.
Visited Geriatric Medicine on December 2023
Weston General Hospital has not yet replied.
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Review titled Waiting times are really inappropriate
Rated 1 star out of 5
by Nos Llew-Blaidd - Posted on 30 November 2023
Arrived at 8 am when they opened got seen initially at about 5 past was told won’t be long then at 9 am my partner asked what was going on I was told there would be some time before I’m seen. Monitors state maximum of an hour wait, going on an hour and a half and I’m yet to be seen. Something needs to be done especially since someone with zero visible problems who arrived after me was just taken in. Shocking really
Visited Accident and emergency services on November 2023
Weston General Hospital has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Sarah - Posted on 05 November 2023
I was sent into the Sdec (same day emergency care) department by 111 services. The care and treatment I received was fantastic. I got the right treatment I needed. While my partner and her little girl was really cared for in the waiting room. The staff were so friendly and caring they offered my partner and her daughter food and drinks while they waited. A very different experience to the usual a&e department.
Visited Don't know on November 2023
Weston General Hospital has not yet replied.
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Review titled Superb Care
Rated 5 stars out of 5
by JOHN EVANS - Posted on 09 October 2023
Having over the past 3 weeks been a patient in Urology and A and E, I have to say what fantastic care I have recieved from everyone. I had a procedure in Urology as a day patient which went fine, same day discharge,everyone without exception, was very helpful, kind and utterly professional. I had cause to visit A and E on the 6th of October due to a slight complication following my surgery. A and E were straight on it and I had 3 lovely people from Urology to sort things out for me. Kept overnight in Knightstone who looked after me superbly. I cannot speak highly enough of the medical staff at WGH, brilliant, friendly, dedicated professionals. My only critisism is that the main telephone switchboard receptionists for the hospital could be less patronising and should be clear on department working hours. Just for your benefit, I can tell the time and Urology opens at 8am Monday to Friday !
Visited Accident and emergency services on October 2023
Weston General Hospital has not yet replied.
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Review titled Surprise Appendicitis
Rated 5 stars out of 5
by Josh Hibbs - Posted on 27 October 2023
I wanted to write a quick message to say thank you to all the staff I interacted with in the last week when my Appendix decided it wanted to begin the early stages of trying to kill me. From A&E Triage to Surgery to Discharge, I was treated very well by everyone that spoke to me, except arguably the doctors/surgeons performing the push test on my appendix but I'll let them off. It was the first time I had general anaesthetic and really, any kind of surgery, so was quite daunting but everything went as well as it could I think. I understand the Knightstone Ward is quite new and was lucky enough to stay in there. I doubt you are on tripadvisor but I'd give a 5* review from my brief stay. Hopefully I won't need your services again but if I do, I know I'd be in good hands. Thank you.
Visited Gastrointestinal and Liver services on October 2023
Weston General Hospital has not yet replied.
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust