Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wexham Park Hospital.
Reviews
-
Review titled It just gets worse and worse
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Went to A and E after a fall on the 12th Nov 22. Knee was extremely painful but was told it was not broken or fractured and would heal in 2 weeks. Went back to A and E 22nd Nov22 as advised by GP as pain had got worse. Turns out I had a fracture in my knee and needed it plaster and non weight bearing. This was after an 12 hour wait in A and E. If that wasn't enough, I was sent home with a brace that didn't fit and caused me more pain and then had to go back to have brace fitted. My experience with this hospital just gets worse and worse. Also recommend sending staff on training on how to deal with people.
Visited Accident and emergency services on November 2022
Review titled Wexham Park Hospital
Replied on 25 November 2022
Dear Anonymous, Thank you very much for taking the time to write and let us know of your recent experience in the ED at Wexham Park. Please accept my sincere apologies on behalf of the Trust for the problems and issues you have encountered. It is always hard to read such stories when the levels of patient care and experience fall below the standards the Trust sets itself. I will share your feedback with the teams involved who will use it try to implement appropriate changes to improve services. Thank you again for your feedback and I hope your knee heals. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Great nurses
Rated 5 stars out of 5
by Jan spicer - Posted on 20 December 2022
I broke my wrist and went A & E at Wexham. On arrival I was welcomed and check in rapidly. I only waited 10 minutes and a nurse called me to be examined. She was so kind and gentle and offered me pain relief. While in the waiting area she came and found me and gave me some paracetamol and water. Approximately 15 minutes later I was called for an X-ray. The original nurse called me back to the examination room where she told me my wrist bones were impacted and needed resetting. She said there was a specialist nurse coming to perform manipulation as she could not do this for me. She reassured me that I would be give pain relief. Back in the waiting area for only 20 minutes or so then a lovely Nurse Practitioner called me through to the treatment area. He thoroughly explained the damage to my wrist and what he had to do to put it right. He was assisted by two other nurses while he pulled my impacted wrist bones apart and positioned my wrist in a suitable position. Then he applied a plaster cast. I was given great pain relief during this procedure. He and the other nurses made me laugh and put me at ease. They were all wonderful. I was then referred to fracture clinic which was also run by brilliant staff. I had regular appointments and X-rays. The X-ray department staff were also very kind and professional. My wrist successfully healed. I give thanks to the marvellous staff in the plaster room a brilliant bunch of ladies. My last appointment in fracture clinic I saw a wonderful young doctor who explained the result of my fracture and that one of the bones had shorted as a result of the break he showed great concern and kindness and and reassured me. He said he would arrange physio would see me again in eight weeks. He was marvellous explaining everything and genuinely cared. Less than a week after having my cast removed a lady from Physio phoned to book me in for physio. What fantastic staff their computer system may be tricky but with such amazing staff you wouldn’t know. I start my physio in two weeks. Very grateful thanks to all the staff I was treated by. You are wonderful amazing people.
Visited Accident and emergency services on November 2022
Review titled Wexham Park Hospital
Replied on 20 December 2022
Dear Jan, Thank you so much for taking the time to leave such a comprehensive – and complimentary – review of your recent experiences at Frimley Health. It was lovely to read your message and to learn that you had been so well looked after and that the systems and processes in place had worked successfully as they are designed to. This is the level of care we, as Frimley Health, strive to deliver to every patient every day. I will share your feedback and comments with the teams involved who will, I know, be proud to have looked after you so well. Thank you again for your feedback and I hope your physiotherapy goes well! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Horrendous Wait Times, No information forthcoming
Rated 1 star out of 5
by Karl Hills - Posted on 04 November 2022
Brought my partner to this hospital after being referred by 111. 5 and a half hours after being seen by triage, we still haven't even been called for her bloods tests as of yet. I've tried to ask once for an idea of time, only to be told she's "got a long wait" and it would be 9 hours now... it was 6 hours when we came in. appreciate short staff etc... but there needs to be some communication and politeness would be nice from the receptionist for a start. And no tge information on your screens doesnt help. It gives literally no information at all. Genuinely horrified by our experience here. Some people we'd spoken to had to wait 12 hours. Not acceptable.
Visited Accident and emergency services on November 2022
Review titled Wexham Park Hospital
Replied on 11 November 2022
Dear Karl, Thank you very much for taking the time to get in touch and share your recent experience at Frimley Health. Please accept my sincere apologies for the issues you experienced and please be reassured that this is not the level of patient care we hope to deliver. I will share your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Attentive and caring
Rated 4 stars out of 5
by Susan Pape - Posted on 25 November 2022
I Was admitted as a day patient for a hysteroscopy under general anaesthetic. I can't fault any of the staff that cared for me during my visit which was approx 6.5 hours. Everyone was caring and kind and explained exactly what was happening and what was to be done. Following the procedure I was monitored in recovery area 1 and then to recovery area 2. In each area I was diligently cared for. What a fantastic team of proffesionals. So, if you are reading this as a future day patient don't be worried, you will be in very safe hands.
Visited Gynaecology on November 2022
Review titled Wexham Park Hospital
Replied on 25 November 2022
Dear Susan, Thank you very much indeed for taking the time to leave this lovely feedback about your recent experience as a patient at Wexham Park Hospital. I am delighted to hear that your care and experience was so positive and that you were so well looked after. It is always lovely to have such positive ambassadors for the Trust! Thank you again for your words which I will share with the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Extremely long wait
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2022
I called 111 due to awful stomach pain and was advised to go to a&e where they made an appointment for me. I managed to get there, still in pain and had a urine sample taken. I almost fainted in the bathroom, had to call a nurse for help standing up and still didn't even recieve any pain relief. I waited 7 hours to see a Dr who told me it was likely I had an infection and he would send me home on antibiotics. I kept asking are you sure and after rolling his eyes, he finally decided to check my stomach.... and then realised the pain I was in. It turned out to be appendicitis and he said he didn't know because I was masking the pain... he wasn't even going to check me over until I asked about 3 times. 9 hours after I was admitted, they found me a bed in day surgery. The lady there chatted to her friend for 20 minutes before making my bed, I had to hold my drip because she wouldn't hang it up until made my bed and I was so in pain and exhausted. It upset me that there was no sympathy at all. I must say, after that lady left, the care in day surgery was brilliant and everyone was very attentive and kind but my first experience was honestly upsetting and not one I had hoped for. Appendicitis is extremely painful and not to be seen for 7 hrs and then have eyes rolled at you for talking about pain is disappointing.
Visited Accident and emergency services on October 2022
Review titled Wexham Park Hospital
Replied on 11 October 2022
Dear Anonymous, Thank you for taking the time to write and let us know of your recent experience at Frimley Health and please accept my sincere apologies on behalf of the Trust for the parts of your experience that were less than we strive to deliver. I am unable to comment on the specific elements of your case but please be assured that the negative elements of your experience are not the standard of care we strive to deliver – I am sorry that your experiences have not reflected the best of Frimley Health. It is however reassuring to know that – after the initial issues – your experience in the DSU was positive and I hope you are recovering well I will send your feedback to the teams in ED & DSU who will use it to try to improve the patient experience going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
My daughter attended A&E following a brace that she'd only had fitted in orthodontics snapping. She had a huge metal pole hanging from her mouth, couldn't eat, couldn't drink. Triage sent her home. When I complained I got told that they weren't orthodontics so what were they meant to do. A doctor even advised that I try to remove the snapped brace with wire cutters. We ended up in Northwick Park Hospital and after 15 hours they removed it for my daughter and were absolutely appalled that Wexham park sent her home in that state. Wexham Park Hospital is a joke waiting times are crazy, staff don't care whenever I have been there at night they run with one doctor for the whole of A&E the last time I was up there someone with suspected meningitis was left sitting in a busy waiting area for over 5 hours. The A&E at the very least should be closed down.
Visited Accident and emergency services on October 2022
Review titled Wexham Park Hospital
Replied on 11 October 2022
Dear Anonymous, Thank you for taking the time to write and let us know of your recent poor experience at Frimley Health and please accept my sincere apologies on behalf of the Trust for your, and your daughter’s experience. I am unable to comment on the specifics of the cases you mention but please be assured that this is not the standard of care we strive to deliver – I am sorry that your experiences have not reflected the best of Frimley Health. I will share your feedback with the team in ED at Wexham Park who will use it to try to improve the patient experience going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Amazing
Rated 5 stars out of 5
by Miss c haigh - Posted on 28 October 2022
From greeting to ultrasound. Everyone was happy to get you to the right place . Professional. Kind. Empathetic. Sincere. Helpful.
Visited General Medicine on October 2022
Review titled Wexham Park Hospital
Replied on 31 October 2022
Dear Miss Haigh, Thank you for taking the time to leave such positive feedback about your recent experience at Wexham Park. It is reassuring to hear you were so well looked after. I will share your feedback with the team who will appreciate it, Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust