Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A&E service was excellent
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Has to go to A &E as there are no longer any minor injuries units open. I was seen within 20 minutes after checking in. The staff at the reception and the nurse that saw me were professional and efficient. Thank you so much .
Visited Accident and emergency services on July 2023
Review titled Wexham Park Hospital
Replied on 20 July 2023
Dear Anonymous, Thank you very much for your lovely feedback. I’m delighted to hear that you were so well looked after and seen and treated so quickly. I will share your feedback with the ED team involved in your care. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great practice
Rated 5 stars out of 5
by Carol Singh - Posted on 28 July 2023
Excellent service by the doctor. Empathetic, friendly and very professional. Thank you for treating me.
Visited Accident and emergency services on July 2023
Review titled Wexham Park Hospital
Replied on 04 September 2023
Dear Carol, Thank you very much for leaving this feedback – it is always gratifying when patients are so well looked after. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great servicw
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I was seen within 20 minutes of arriving. I had to wait 4 hours for blood test results which is still very quick. All staff were kind, caring, polite and courteous. I cannot praise this department highly enough.
Visited Accident and emergency services on June 2023
Review titled Wexham Park Hospital
Replied on 09 June 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience at Frimley Health. I am pleased to hear you were so well looked after and that your experience was so positive. I will share your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thank you
Rated 5 stars out of 5
by Kerry Blakeway - Posted on 04 July 2023
Thank you for saving my life. I ended up having an ectopic pregnancy which needed emergency key hole surgery to save my life as it had burst. I don’t remember much of the night but I do remember how kind and caring everyone was and trying to explain everything to me. In the beginning of the year my father in law was also taken to Wexham and he also praised the care he received.
Visited Accident and emergency services on June 2023
Wexham Park Hospital has not yet replied.
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Review titled Lovely experience
Rated 5 stars out of 5
by Sandra blunstone - Posted on 19 June 2023
I have just had a colonoscopy at the endoscopy suite and I can’t praise the staff enough. Everyone was friendly and kind and the ward was spotless. Thankyou for making it a pleasant experience.
Visited Gastrointestinal and Liver services on June 2023
Review titled Wexham Park Hospital
Replied on 29 June 2023
Dear Sandra, Thank you very much for taking the time to share your recent experience of care at Wexham Park Hospital. It is lovely to know that your experience was good and that the care and professionalism of the Frimley Health team shone through and ensured you were so well looked after. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2023
I was referred to Wrexham via the 111 service because of suspected atrial fibrillation. I was dealt with very promptly and had an ECG and blood tests followed by another ECG during a consultation with a physician. I was advised to discuss future medication with my GP and allowed home. The process was completed in 3 hours , all by very courteous staff. The new A& E seemed to be highly efficient. I was impressed and thank all the staff. Try
Visited Accident and emergency services on June 2023
Review titled Wexham Park Hospital
Replied on 06 June 2023
Dear Anonymous, Thank you very much for going to the effort of sharing your recent experience of care from the Wexham Park ED team at Frimley Health. It is great to know that your care was so good and that you were dealt with so quickly. I will share your feedback with the teams involved who will appreciate your thoughts. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
My elderly father is currently staying at this hospital. When I called on the phone the nurses were lovely to me. After talking with him, he told me he is very happy with the care he has received. I just want to thank your hospital staff for being there for him.
Visited Don't know on June 2023
Review titled Wexham Park Hospital
Replied on 06 June 2023
Dear Anonymous, Thank you very much for your feedback – it’s lovely to hear that you have been reassured that your father is being so well looked after and we will strive to continue with this. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No help whatsoever
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Have been ringing this hospital to change an appointment I was given for over a week now. Ringing 10 times a day. No one answers the phone, or sometimes it is engaged. I can’t make the appointment I was given and I can’t cancel my appointment as I have to ring the same number - which no one answers. Have tried going through the operator - they don’t seem to do their job either. Impossible to get in contact with the hospital. Worst experience and customer service I have ever seen in a public setting.
Visited Maternity services on June 2023
Review titled Wexham Park Hospital
Replied on 15 June 2023
Dear Anonymous, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for the issues you have encountered. I hope you managed to get in touch with the hospital in the end – but if you are still unable to make contact please get in touch with the PALS team on fhft.palswexhampark@nhs.net who should be able to help you. We are aware that some people encounter significant issues in contacting the Trust by telephone and we are working on resolving them – I will share your feedback with the team involved in trying to resolve this. With sincere apologies again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Day surgery unit 2 and recovery were awrful
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
The surgeon and anesthetist team were outstanding . However from the moment I arrived. No bedding my husband was told to leave . I tried to let the nurses know I had an additional drug that they just didn't listen to me. Then put me down as allergic to 2 drugs that I was intolerant to not allergic to. Then I told them about my bloods as I'm a diabetic . They still didn't listen. But recovery was even worse. I came round to a nurse being really loud about her personal life then got told to wake up by another nurse. Then I was told to sit up straight with a torn rotator cuff injury and breast surgery on the other side. I needed the bed pan . The nurse spilt this and I was just left in it. Then my Sat's wouldn't come up and I was on oxygen but then nurse called the ward said you need to take her now I have a one on one to take .. the nurse who came to collect me told the recovery nurse she is not ready to come to the ward , but the nurse ignored her stating I have another one on one patient to look after . The nurse from the ward just kept apologising to me . Then when they realised I was left in wet sheet the just threw another one on the bed . The bed wasn't made at all. I have had 13 brain ops and u have to say this has been the worst experience I've ever had. As stated the surgical team and anesthetic team were absolutely amazing . However I never want to experience this hospital again. Frimley why are you allowing this to happen to patients. I was thrown out if there with no real idea as to what on earth was going on.
Visited Breast Surgery on June 2023
Review titled Wexham Park Hospital
Replied on 16 June 2023
Dear Anonymous, Thank you very much for taking the time to share you r recent experience in the DSU and Recovery areas at Wexham Park. Firstly please accept my sincere apologies on behalf of the Trust for your experience. Please be assured that your story does not reflect the level of care or kind of experience that Frimley Health aims to provide. As I am sure you are aware it would be inappropriate to discuss details of your experience and situation in this public forum but if you would like to discuss what happened further with colleagues please contact fhft.palswexhampark@nhs.net and the team will support you. I will share your feedback with the teams responsible for your care who will use it to guide further training and process improvement in the respective areas. Once again, I offer my sincere apologies for your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Superb Service
Rated 5 stars out of 5
by Alan Longshaw - Posted on 16 June 2023
Having been admitted with blood in my urine and severe constipation, I had an initial examination within 4 minutes. I was taken directly to the operational area where I received fairly quick attention which relieved the pain of an extended bladder in less than thirty minutes of arriving at the hospital. I was asked to wait on a stretcher opposite the Sister's desk where I was able to observe the proceedings in this department. I was greatly impressed with professionalism of all the staff, including the ambulance staff, who never seemed to stop in their duties. In particular, I would like to commend the Sister on duty (Early morning of 13 June) for her incredible ability to manage so many staff and activities. Please convey my great thanks for this service. I was attended by three Urological staff including a Senior consultant, who finally recommended that I could be released that afternoon, with a review two weeks later. The explanations I was given were very clear and given in a very courteous manner. An earlier internal examination was offered to verify my condition and a date was offered to visit Heatherwood and this was made just two days later. I have received Superb Service from Wexham Park A&E and feel it appropriate to bring this to your attention. Many thanks.
Visited Urology on June 2023
Review titled Wexham Park Hospital
Replied on 19 June 2023
Dear Alan, Thank you very much for taking the time to share your experience of your recent visit to the ED at Wexham Park Hospital. It is lovely to know that your experience was so positive, you were so well looked after and that the care you received was so rapid and professional. I will share your feedback with the teams involved who will really appreciate your words and thoughts. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust