Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superior Care
Rated 5 stars out of 5
by Terry Wright - Posted on 08 July 2023
My wife was admitted to A&E on 17th April 2023. The care she received from a&e and resus and in itu was absolutely first class. She was also in wards 10 & 11 where the nursing staff were so caring. She also spent some time in the stroke ward, again fantastic staff. Sadly she was moved to Eden ward for palliative care where all the staff and Macmillon nurses were so kind and understanding. Cannot fault the treatment she received. Thank you to all the staff
Visited Plastic surgery on June 2023
Review titled Wexham Park Hospital
Replied on 13 July 2023
Dear Terry, Thank you very much for taking the time to write to us and share your and your wife’s experience of care at Wexham Park. It is lovely to read that parents – including your wife – are so well looked after and that the dedication of the staff to delivering the highest standards of care is appreciated by patients and their families. Thank you again for your feedback which I will share with the teams you mention who will appreciate your words and thoughts. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thank you to all staff at A&E Wexham park hospital
Rated 5 stars out of 5
by Usha Daggar - Posted on 16 June 2023
I suffered an asthma attack after the thunderstorm on 12th June. I am very grateful for the care i received from the ambulance crew, the nurses, all other staff in A&E, doctors for treating me that day. I thank them with all my heart and really appreciate their hard work and commitment to treating patients under very challenging circumstances. Despite all the challenges faced by the staff they were all very busy, professional, kind , courteous and most of all bonded really well as a team. That day i saw the very best of NHS. May God bless you all. Mrs Usha Daggar
Visited Accident and emergency services on June 2023
Review titled Wexham Park Hospital
Replied on 19 June 2023
Dear Usha, Thank you very much for taking the time to share your story of your recent experience in the Wexham Park ED. It is really lovely to hear that the teams involved in your care worked so well together and that your all-round experience was so positive. I will of course share your feedback with the teams involved who will, I am sure, be proud that their professionalism was so admired and appreciated. Thank you again for your kind words. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled serious failure with appointments
Rated 3 stars out of 5
by pauline wheeler - Posted on 25 May 2023
have spent hours trying to contact appointments by phone with no luck cancel thur. 1st june 9.15 appointment asap.
Visited Rheumatology on May 2023
Review titled Wexham Park Hospital
Replied on 26 May 2023
Dear Pauline, Thank you very much for taking the time to get in touch. Please accept my sincere apologies on behalf of the Trust for the issues you have encountered. Please contact fhft.palswexhampark@nhs.net who are best placed to help you. I have shared your feedback with them so they will be aware of your situation. Again, please accept my apologies - I hope your situation gets resolved soon. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A and E
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2023
I recently had an unexpected A and E visit resulting in me needing some surgery. I really can’t fault the care I received from A and E to the surgeons to the recovery ward. Every single interaction I had with staff made me felt cared for and confident I was getting the best treatment. A big thank you!
Visited Accident and emergency services on May 2023
Review titled Wexham Park Hospital
Replied on 18 May 2023
Dear Anonymous, Thank you very much for taking the time to leave such positive feedback. I am delighted to learn that you were so well looked after and that your experience was so positive. I will share your feedback with the teams involved who will I know appreciate your sentiments. Thank you again for your words. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled The best Endoscopy team in Wexham.
Rated 5 stars out of 5
by Julia F - Posted on 20 May 2023
Thanks to the team for the pleasant atmosphere and support to me during the procedure. very wonderful nurses and doctors. Thank you so much.
Visited Gastrointestinal and Liver services on May 2023
Review titled Wexham Park Hospital
Replied on 06 June 2023
Dear Julia, Thank you very much for your message. It’s lovely to know that your experience was so good. I will share your feedback with the team who will I know be pleased to know they have another satisfied patient! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing team on Eden Warc
Rated 5 stars out of 5
by A L Lee - Posted on 10 May 2023
Five stars just doesn’t seem sufficient to express my appreciation of the kindness, care and clinical excellence I have received. Such wonderful treatment at a difficult time has been a real comfort I could not be more grateful.
Visited Breast cancer services on May 2023
Review titled Wexham Park Hospital
Replied on 18 May 2023
Dear Patient Lee, Thank you very much for your lovely feedback. I am delighted that your experience was so positive and that you were clearly so well cared for and looked after. I will share your feedback appropriately with the ward team who I know will appreciate your words. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Short-term medical ward
Rated 5 stars out of 5
by A Lee - Posted on 28 May 2023
The staff were great and very professional. I felt in very safe hands for my treatment and care. A big thank you to the team there.
Visited General Medicine on May 2023
Review titled Wexham Park Hospital
Replied on 06 June 2023
Dear Patient Lee, Thank you very much for your note about your recent experience of care at Wexham Park. It’s lovely to read that your care was so good and that you felt so cared for. I will share your feedback with the team involved in your care who will I know be pleased to receive it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Outstanding maternity care
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
Really excellent care across the maternity pathway provided by committed staff. Generally good, spacious, modern facilities, particularly on the labour ward. All the staff were friendly and caring and there seemed to be a strong commitment to offering continuity of care and respecting patient preferences. In particular, a midwife called Beauty provided truly outstanding care during the delivery of our baby daughter. Thank you to all the team at Wexham Park, we wouldn’t hesitate to recommend the service.
Visited Maternity services on May 2023
Review titled Wexham Park Hospital
Replied on 06 June 2023
Dear Anonymous, Thank you very much for sharing your review of and thoughts about your recent experience with the Frimley Health Maternity Service at Wexham Park. I am, as the team will be, delighted that your experience was so positive and that you and your growing family were so well cared for. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Care of patient 6.5.23
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2023
Relative went for a simple blood test at 13:30. Was still here at 22:05. No comms between patient and doctor. Told no admittance required, then told you're being admitted. Now not necessary. Waited almost 2 hours for discharge, removal of cannula and medication. Still dont know who the doctor is, waiting times are off the chart, and care not up to standards. Relative now has to come back next Tuesday to have all these done again. This is not acceptable!
Visited Accident and emergency services on May 2023
Review titled Wexham Park Hospital
Replied on 18 May 2023
Dear Anonymous, Thank you very much for taking the time to share your relative’s recent experience of care with Frimley Health. Please accept my sincere apologies on behalf of the Trust for the issues you experienced. I am unable to comment further on the situation apart from to say that I will share your feedback with the appropriate teams. However if you would like to discuss the case further please contact the PALS team on fhft.palswexhampark@nhs.net. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing
Rated 5 stars out of 5
by Sharmane Phillips - Posted on 17 May 2023
Came in by Ambulance with low oxygen staff were just outstanding... kind efficient and smiling. Dealt with me swiftly and thoroughly felt very safe. Also got a coffee! Thankyou
Visited Don't know on May 2023
Review titled Wexham Park Hospital
Replied on 18 May 2023
Dear Sharmane, Thank you very much for your feedback – it’s lovely to know that your experience was so positive and that you were so well looked after. I will share your feedback with the team involved who I know will appreciate reading your words. Thank you again, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust