Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Jackie Borrett - Posted on 13 February 2023
Having spent a few hours in A&E today, I would like to thank the friendly staff from start to finish with their commitment to my wellbeing. Much aporeciated
Visited Accident and emergency services on February 2023
Review titled Wexham Park Hospital
Replied on 20 February 2023
Dear Jackie, Thank you very much for your kind words. I’m pleased to hear you were so well looked after and care for. I will of course pass your message to the team who will appreciate your note. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent Care
Rated 3 stars out of 5
by Susan Mather - Posted on 27 February 2023
Having accompanied a colleague with severe chest and lung pain to the A&E last Friday morning, Id like to compliment the staff at Wexham Park A&E from the reception desk, through the amazing nursing team and all the doctors, including the gent serving tea. My colleague was taken through within 5 minutes of arrival, and its obvious as we sat in the corridor, amongst trollies of patients that the nursing staff are dealing compassionately and efficiently in very difficult circumstances and with a lack of space and cubicles. Despite a short time in the corridor, the treatment of my colleague, from the time he arrived to the time he departed later that day, he was treated with professionalism and care. He was after a while taken into a cubicle in Purple suite and made to feel comfortable. Grateful thanks to the entire team on the day shift last Friday
Visited Accident and emergency services on February 2023
Review titled Wexham Park Hospital
Replied on 02 March 2023
Dear Susan, Thank you very much for taking the time to share your – and your colleague’s – experience of the ED at Wexham Park Hospital. It is reassuring to know that patients can see past the pressures the teams face and are able to observe that – despite the challenges – compassionate care is still being delivered as it should be at Frimley Health. I will of course share your feedback with the team and I know they will appreciate receiving it. I hope you colleague is making a good recovery. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Brilliant Plastic Surgery Department & Staff
Rated 5 stars out of 5
by Jatinder - Posted on 19 February 2023
I slit my hand open very badly, I was seen by a young egyptian Plastic Surgeon, he was amazing, very professional, caring, kind and most of all maticulous when treating me, which made an enormous difference, on my follow up appointment as the work he did on my hand saved the skin, avoiding having to loose the skin and go through surgery. I am very grateful for the care I received. Also on my follow up appointment a lovely man and women plastic surgeon were amazing and very helpful being gentle and giving me clear care instructions and information. Thank you kindly to all 3 for their dedication care and attention, I am forever grateful. Kind Regards Jatinder
Visited Plastic surgery on February 2023
Review titled Wexham Park Hospital
Replied on 20 February 2023
Dear Jatinder, Thank you very much for taking the time to leave some feedback following your recent experience at Frimley Health. I am delighted to hear your experience was so positive and that you were so well looked after. I hope your hand continues to improve and heal well and that you make a full recovery. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Bulwerboy - Posted on 08 January 2023
Despite a large number of people waitin in A & E I was triaged within 45 minutes of arrival. I was moved to a trolley in a corridor and later to acubicle. My night there was far from pleasant but the care given by the staff was amazing considering the huge workload they had. The next night I was moved to a bed in AAU and the following night to a bed in the short stay medical ward where I spent 6 days. Once aagain, the care I received from the nursies and doctors was exemplary. The ward was amazing and far better than any other ward I have ever been on. Congratulations to all concerned.
Visited Accident and emergency services on January 2023
Review titled Wexham Park Hospital
Replied on 10 January 2023
Dear Bulwerboy, Thank you very much for taking the time to share your recent experience of Frimley Health and the care you received at Wexham Park. It is pleasing to hear how well you were looked after and that, even though your night was not the best, you were still able to appreciate the quality of care. It was further good to learn that your experiences on the wards were also so positive. Thank you again for taking the time to leave your feedback – it is really appreciated and I will pass it on to the appropriate teams. Kind regards,
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Review titled Extremely grateful. Wonderful people.
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
My daughter aged 19 was treated for serious tonsillitis. Everybody at Wexham Park Hospital that we encountered was kind and professional. My daughter was cared for by experts in their field. We are extremely grateful to all concerned. Thank you.
Visited Accident and emergency services on January 2023
Review titled Wexham Park Hospital
Replied on 03 February 2023
Dear Anonymous, Thank you very much for taking the time to let us know about your daughter’s recent experience at Frimley Health. It is always lovely to hear how much patients and their families value the quality of care they receive from colleagues across the Trust. I will share your feedback with colleagues. I hope your daughter is feeling better. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Outpatients Phone Lines & Appointments
Rated 1 star out of 5
by Donna - Posted on 11 January 2023
After receiving a letter the day before my appointment which I had waited a year for I tried to get in contact to change my appointment. I spent over 2 hours on hold with them saying lines are busy before giving up. Tried again at 8.30am this morning when they were supposed to open and 20 minutes later still getting our lines are busy and please hold! This is ridiculous when the nhs is leaking money and I’ve had to waste an appointment, I just hope they will issue another appointment and contact me not just write of off as don’t want to wait another year for an appointment!!
Visited Don't know on January 2023
Review titled Wexham Park Hospital
Replied on 13 January 2023
Dear Donna, Thank you very much for taking the time to write and share your recent poor experience in trying to change your appointment. Please accept my sincere apologies on behalf of the Trust for the issues you encountered. This is an issue we, as a Trust, are very aware of and are working hard to resolve with a lot of effort and focus. I will share your feedback with the appropriate colleagues. If you would like to discuss this further please email fhft.patientexperience@nhs.net and we will investigate for you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Terrible phone service for appointments
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2023
It is virtually impossible to telephone the hospital about appointments. I received a letter changing my hospital appointment and wanted to check that I didn't have a second appointment. I hung on for nearly an hour and got no reply. It is high time they completed a change so that appointments can be checked or cancelled on line.
Visited Don't know on January 2023
Review titled Wexham Park Hospital
Replied on 20 February 2023
Dear Anonymous, Thank you for taking the time to leave a review of your recent experience with Frimley Health. Please accept my sincere apologies on behalf of the Trust for the issues you encountered. The situation is not one we would want anyone to endure and I am sorry that you did. I know we have people working on this issue and trying to resolve this and I will share your feedback with them. If you would like to discuss your situation further please email fhft.patientexperience@nhs.net and we will assist you further. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thank you Team
Rated 5 stars out of 5
by Susan Sellers - Posted on 23 January 2023
Nobody does Emergency Help like our NHS. When you are alone. afraid and injured -from the brilliant volunteer paramedic and the lovely ambulance boys who passed me to The Team in A&E and then to emergency Ortho surgery and Recovery Ward I will be forever grateful. As a retired accountant I do understand about making the books balance but when we need these people we really realise their true worth. Thank You x
Visited Accident and emergency services on January 2023
Review titled Wexham Park Hospital
Replied on 27 January 2023
Dear Susan, Thank you very much for leaving such a lovely positive review of your recent experience at Frimley Health. It is pleasing to know that you were so well looked after and that your care was of the level Frimley Health staff strive to deliver every day. I will share your feedback internally and I know those involved in making your stay so comfortable will enjoy reading it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Caring plastics team
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
To the most wonderful people who helped my daughter when she crushed her finger. The plastics team were brilliant from start to finish. They explained everything so clearly in such a calming and caring way. You made my daughter feel special in a truly distressing time. The nurses before and after were also very kind. We will always be eternally grateful to you all x
Visited Plastic surgery on January 2023
Review titled Wexham Park Hospital
Replied on 13 July 2023
Dear Anonymous, Thank you very much for your lovely feedback about your and your daughter’s recent experience at Wexham Park Hospital. It’s always affirming to receive such positive feedback and hear that patients are so well looked after – especially when things are explained in such a way that the patient is put at ease. I hope your daughter’s finger is recovering well. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Caring, Professional and Hard-working
Rated 5 stars out of 5
by Chang - Posted on 18 January 2023
In the night of 12th January I came to A&E for my thumb. The nurse acted professionally and diligently to treat the wound, and helpfully arranged X-ray examinations, and he also called doctors from Plastic Surgery. The doctor came promptly and had performed the operations in about an hour professionally and very carefully. His attention to detail is impeccable. Their professional skills and great work attitude are outstanding. Thanks you all, greatly appreciated.
Visited Accident and emergency services on January 2023
Review titled Wexham Park Hospital
Replied on 20 January 2023
Dear Chang, Thank you very much for taking the time to share your story of the care you received and your recent experience in the ED at Wexham Park. I am delighted that your overall experience was so positive and that you clearly benefitted from the care and professionalism Frimley Health staff strive to deliver to every patient every day. Thank you again for your time and I hope your thumb heals quickly! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust