Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Some staff need training
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
Went in recently with a patient who had an appointment for an issue with her breasts. We asked whether a female doctor was available for the physical examination and the staff member at the desk rolled her eyes. There are a number of reasons why a person might ask to see a female doctor; there might be sexual trauma, or there might be religious reasons or other. Either way, as a medical professional, they should be impartial and what she should have done is said either yes or no - without the sass. The experience made the patient feel very small and belittled so some training in compassion would go a long way I would imagine! Other members of staff were a great help.
Visited Breast cancer services on February 2023
Review titled Whipps Cross Hospital
Replied on 29 March 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great service
Rated 5 stars out of 5
by Jessica Worthington-Little - Posted on 03 February 2023
Really impressed with the efficiently, care and kindness of the staff I encountered when using the an and e service last week. The receptionist was friendly and got us straight to the minors dept who dealt with us with 30 mins. They were also very friendly and kind. We were in and out in an hour which is very impressive when the department was very busy. Thank you whipps cross!
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 06 February 2023
Dear Jessica Worthington-Little Thank you for taking the time to send us such positive feedback about our staff In the Emergency Department at Whipps Cross Hospital. We were pleased that you found them to be kind, caring and friendly. We will ensure that your feedback is shared with the team who we are sure, will be very happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Very rude staff
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2023
I came in to ane last week and I have never ever been spoken to so rudely buy a member of staff in my life she was so rude to someone who was scared in extreme pain and all she said was I will be ok when I leave here it’s a fast paced job I’ve worked for the nhs for many years but if you can’t deal with hard situations then don’t work there and take it out on unwell people it’ was disgusting and I will be putting in a formal complaint about the woman and the way she treated me and your hospital is disgusting and needs a deep clean blood on floor and door handles is unacceptable and the behaviour of your member of staff working in the first door as you enter taking blood tests is nothing short of disgusting and I will be reporting her PALS
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 20 February 2023
Dear Patient Thank you for taking the time to share your feedback with us, following your visit to the Emergency Department at Whipps Cross Hospital. What you have described falls below the standards we aspire to at Barts Health NHS Trust, and we are sorry that this was your experience. We would welcome the opportunity to look into this and note that you intend to raise this with the PALS Team. For ease of reference, we are providing you with Whipps Cross Hospital PALS email address - wxpals.bartshealth@nhs.net and their Tel. No. 020 8535 6438. The team will be very happy to assist you further and ensure that this is escalated to the correct team for management. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Amazing wTd
Rated 5 stars out of 5
by Pata - Posted on 06 March 2023
I was omitted to Rowan Ward Bay l on 27th February, staying for almost a week. Going in as emergency could have been scary. However the opposite was true. The nurses were amazing, but one in particular stood out. Her name is Comfort Sanders. Great name, Great nurse; she went out of her way to put me at my ease as much as was possible. The whole team were great. Well done Rowan Ward. Food was excellent and on time. Whilst my condition was painful, nurses were with me immediately to keep it under control. A re-occurrence would not be nice, but with this experience there would not be the fear of going again.
Visited General Surgery on February 2023
Review titled Whipps Cross Hospital
Replied on 07 March 2023
Dear Pata Thank you for sending us your positive feedback following your recent stay on Rowan Ward at Whipps Cross Hospital. We are pleased that you had a pleasant experience and the nursing staff in your words "were amazing", especially Nurse Comfort Sanders. What you have described aligns itself perfectly to our values which we aspire to here at Barts Health NHS Trust. We will ensure that your feedback is shared with the team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled They working like a watch
Rated 5 stars out of 5
by Nadire Asllani - Posted on 02 March 2023
I want to thank this hospital for what they have done for me since my first day I arrived here with a very bad dislocated hip. I thank all doctors, nurses, physiotherapists, cleaners for great care they have given to me. One smile doesn’t cost anything, but it makes you feel safe and important to them. The staff is smiling, they tried to make you feel safe. Very well organised like a fútbol team.The doctor explained to me what he would do with my hip. I didn’t know that this hospital existed before I dislocated my hip. I’m very impressed with the discipline, correction and rules. I have been in other hospitals as well, but it looks to me totally different. I’m not mentioning names, because of the rules, but my good words have no end. We often are used to read bad reviews about hospitals, but we should appreciate and encourage the staff of hospitals when they are working very hard to save lives. When we are in great pain and in hopeless situation, then we are appreciating their sacrifice. So, when to leave a review, we have to see how hard they are working, what they are doing for us, and then we have to think what to say. So, all I want to say is a great thank you and congratulations to their great job that they are doing to save lives! My rate review is five stars.
Visited Orthopaedics on February 2023
Review titled Whipps Cross Hospital
Replied on 03 March 2023
Dear Nadire Thank you for this wonderful account of your admission at Whipps Cross Hospital. We will ensure that we pass on your feedback on to the team that looked after you, and to the wider team in ward. As you say, the personal touch and connection is key, and sometimes simple things which may not be immediately obvious when you are close to the situation, can make a huge difference. Thank you for taking the time to post your comment here. It will be a boost to all those involved in looking after patients to reach their optimum. Kind regards Central Complaints Team
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Review titled Maternity triage
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I went to maternity triage at 27 weeks pregnant, having experienced a sudden rush of fluid, that continued over a 24 hour period, and with the fear it could be amniotic. I waited for hours in the waiting room, hoping to be seen in the triage unit. As time went on, and patients came and went, I began to feel I was worrying unnecessarily and wasting their time. So after three hours, I asked for my notes back, and had to sign a waiver to say I was leaving of my own accord. The doctor or nurse who came out with my file didn't acknowledge me - just handed the file to the receptionist as I stood there and said to him: 'Get her to put a copy of the waiver in her notes.' And walked off. The whole experience was pretty dehumanising. I'm no clearer to understanding whether there was anything wrong, but think there mustn't have been.
Visited Maternity services on February 2023
Review titled Whipps Cross Hospital
Replied on 21 February 2023
Dear Patient Thank you taking the time to share your feedback following your visit to Whipps Cross Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this to happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address wxpals.bartshealth@nhs.net. In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Needed to see minor injuries unit due to worsening pain in arm 3 weeks after fall. The only time somebody even looked at my arm was to check blood pressure. All seemed rushed. Got a telephone appointment with a GP (which I am more than capable of doing myself) and they cannot refer me for a scan directly as my GP is in the borough of Newham so have to contact my own GP. Feels like a wasted journey and that it would have been easier if I could see someone face to face. I do not like going to hospitals for no reason and this is my first time attending minor injuries and I am very disappointed in the service.
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 27 February 2023
Dear Patient Thank you for taking time to contact us with feedback. We were sorry to read of your experience and disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into this, and feedback to you as appropriate. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you. You will need to provide them with your contact details including a hospital or NHS number, and full details of the concerns you would like looked into. You can do this via email to at wxpals.bartshealth@nhs.net or telephone 0208 535 6438 for further guidance. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Very caring!
Rated 5 stars out of 5
by Patricia Ainsworth - Posted on 24 February 2023
Not for first time spent some time in Plane Tree Centre Yesterday 22.2.23. Always a pleasant experience, but one I have never written about. Such caring kind staff who go out of their way, to reassure, and explain proceedures to you. They work so hard, and definitely need an increase in their salaries. I left feeling my day had gone well, and another visit would be a pleasure.
Visited Day treatment services on February 2023
Review titled Whipps Cross Hospital
Replied on 27 February 2023
Dear Patricia Ainsworth Thank you for taking the time to share such positive comments about your experiences you have had and continue to have when you attend the Plane Tree Centre at Whipps Cross Hospital. We are pleased that you find the staff to be "caring, kind, reassuring" and they further support you by explaining procedures to you, which all no doubt helps with your experience within the service. We will ensure that your feedback is shared with the team who we are sure will be very happy to receive this. Thank you once again Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Fantastic Care
Rated 5 stars out of 5
by Wendy Mott - Posted on 30 January 2023
Excellent care by all the staff during the 12 hours I was in an and e , they were all very professional and kind , can’t praise everyone enough . Whipps Cross you were awesome , thank you so much
Visited Accident and emergency services on January 2023
Review titled Whipps Cross Hospital
Replied on 30 January 2023
Dear Wendy Mott Thank you for taking the time to share such positive feedback about the care you received from the staff in the Emergency Department at Whipps Cross Hospital. We are pleased to learn that the staff "provided you with excellent care, were professional and kind". We will ensure that your kind words are shared with the team who we are sure will be very happy to receive this. Kind regards Barts Health NHS Trust Central Complaints Team
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Review titled Thorough and compassionate care
Rated 5 stars out of 5
by Sam Hewitt - Posted on 02 January 2023
Attended A&E on New Years Day following a horse riding accident. Received an exceptionally high level of care - doctors were thorough, professional and caring. I was seen quickly and every precaution was taken. I was made to feel at ease and couldn’t fault the staff - the department was busy and they were clearly under pressure. However, all of the staff I came into contact with (doctors, nurses, CT scanning staff, xray) were fantastic.
Visited Accident and emergency services on January 2023
Review titled Whipps Cross Hospital
Replied on 02 January 2023
Dear Sam Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust