Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
Was told to wait a phone call from pharmacy the next day as they don’t have the stock of medicine that day I came to hospital . No phone call for 2 days , trying to call pharmacy many times but no answer . Don’t know what to do , I need the medicine for pain control .
Visited Don't know on January 2023
Review titled Whipps Cross Hospital
Replied on 16 January 2023
Dear Patient Thank you for taking the time to share your feedback. We are sorry that you are experiencing difficulties getting through to the Pharmacy Department at Whipps Cross Hospital and for the impact this is having on you. Please liaise with the PALS Team via email address wxpals.bartshealth@nhs.net or telephone number 020 8535 6438 who will be happy to assist you further. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Responsive and compassionate care for my toddler
Rated 4 stars out of 5
by Amy Williams - Posted on 27 January 2023
I had to take my toddler to A&E on Thursday 19th January because of breathing difficulties. The staff at Whipps Cross children's A&E were very caring and supportive, I felt like we were well looked after by them, particularly the nurse who was on shift that evening/ night.
Visited Accident and emergency services on January 2023
Review titled Whipps Cross Hospital
Replied on 30 January 2023
Dear Amy Thank you for taking the time to share your positive feedback about the staff who looked after you toddler at Whipps Cross Children's A&E. We are pleased that you found the staff to be "caring and supportive". We will ensure that your compliment is shared with the team who we are sure will be very happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Everything is a waiting game
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2023
This concerns the Antenatal Clinic Whipps- They know when their busy days are - scans, bloods, clinics running etc. Being preg & having to queue 10 mins or more just to check in is ridiculous. Then they’ll say your late for your appt! One (very slow) person at the desk serving a queue that is out the door. Need to have more than one at desk when you have clinics running. Bloods also slow also! I took ticket at 3.10 and seen at 4pm when there were only 5 people ahead. Asked phlebotomist who confirmed she was only seeing ticketed patients at that time so no one else in between.... how does it make sense to see 5 patients in nearly an hour?! Esp when each patient was only inside for not even 5 mins.
Visited Maternity services on January 2023
Review titled Whipps Cross Hospital
Replied on 31 January 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net
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Review titled Atrocious service
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Attend A&E 2115, did, was not called to the front desk for 30mins, then received a ticket , waited over 1hour to be seen , triage saw me 0059 , did not see a doctor until 4am. I asked a number of individuals how long the wait was and constantly being told each time 4-6hours every time I asked at various times, I asked where I was in the queue and no one could give me a straight answer , after 7 hours I left with suspected fracture arm. I will endure the pain and organise treatment at a private facility
Visited Accident and emergency services on December 2022
Review titled Whipps Cross Hospital
Replied on 14 December 2022
Dear Patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. It is noted that you will be seeking alternative private care as you left after a significant delay without being seen; we are sorry that you felt you had to do this. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Bad Miscarriage experience
Rated 2 stars out of 5
by Jess - Posted on 05 January 2023
In December I suffered a miscarriage at 6 weeks. Unfortunately on a family weekend away out of the borough. After trying to call Whipps Mat services because I was register for an appointment I was kept on hold of 1 hour. Transferred to different deptartments and told to call back on monday. Having called the local hospital I was advised to visit the local a&e. I did so and after 3 hours of not being seen just crying in a waiting room I left. I then decided to attend Whipps a&e on my return as I couldn't get a referral from my doc. Fairly efficient I was seen and sent home very quickly after a urine test. My main upset is feeling really lost as to who to contact and what to do and Whipps maternity team not answering the phone. I then remembered I had an appointment booked that I should try and cancel. Having sat on hold for 20 minutes I gave up as I just felt sad. Since then I have missed my appointment, received a letter saying I would need to be referred again if I want another one and then a subsequent letter saying I have another appointment for 25th jan. I am currently on hold to cancel this again because I don't want to waste Nhs time (always no.2 in the queue so that feels suspicious) and have been for 15 minutes, when do I give up? will I get another letter from Whipps cross prolonging this sad situation for me? I would like to move on now and I would like there to be much better care in these circumstances and I would like you to answer your phone.
Visited Maternity services on December 2022
Review titled Whipps Cross Hospital
Replied on 06 January 2023
Dear Jess Thank you for taking the time to share your feedback following your recent contact at Whipps Cross Hospital, from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described and to continue to receive appointment letters, would have added distress to an already stressful situation. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email wxpals.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Good Experience.
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2023
ENT procedure at Whipps Cross December 2022, and overnight stay. I found it a positive experience, everything was explained fully before the operation by my ENT consultant & his team. The nursing staff looking after me on the ward were very busy, but was more than happy with the care they gave me. Thankyou to everybody at Whipps Cross Hospital.
Visited Ear, Nose & Throat on December 2022
Review titled Whipps Cross Hospital
Replied on 20 January 2023
Dear Patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxhgovernance.bartshealth@nhs.net We look forward to hearing from you Thank you Central Complaints Team
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Review titled Should scrap off A&E dept. from the hospital
Rated 3 stars out of 5
by Anonymous - Posted on 22 December 2022
Went this morning there for immediate treatment for my rapidly growing boil with in my bottom lip which has given me sleepless night with severe pain in there which is also bursting rapidly to my jaw area and stretched towards ear. No paracetamol worked for me last 2 days. The boil was so alarming that my bottom lips become twice as large. I cant open my mouth and eat. If this is not an emergency, then what is an emergency? They kept me waiting and then told me that they refereed to one of their gp who will call me later and asked me to go home. I could have taken appointment with my own gp, as this was severe pain I went to a&e. Nhs should not use the term emergency or categorize what can patient have and what not in a&e. Now my gp is also giving me later time to call me, and what shall I do with my massive pain? Absolute disgrace!
Visited Accident and emergency services on December 2022
Review titled Whipps Cross Hospital
Replied on 23 December 2022
Dear patient Thank you for taking the time to share your feedback following your visit to Whipps Cross Hospital , from which we are disappointed that your experience has been less than satisfactory. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email wxpals.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Worst service ever
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
I bought my son to be seen as 111 had indicated there were no ambulances available. I’ve made my way here now with my son in poor condition unable to breathe properly, coughing, crying and the whole a&e is cleared out and refilled with new people and my son had still not be seen then I’m being told there different doctors for different things and I should be next in line somehow 4 new people had been seen after the conversation I’d had with the staff then when I approach again apparently people aren’t being called in order now I don’t know what stupid service this is but I’ve never been to a hospital and dealt with such unorganised people and sections. This hospital was rubbish when I was born and it still is. I actually woul not recommend this hospital for children especially those in critical condition
Visited Accident and emergency services on December 2022
Review titled Whipps Cross Hospital
Replied on 02 December 2022
Dear parent Thank you for taking the time to share your observations and experience of the A&E Department at Whipps Cross Hospital. Your views and feedback are taken very seriously, and we will ensure that this is escalated to relevant personnel for investigation. Can you kindly forward your details to our PALS team- wxpals.bartshealth@nhs.net so we can share the outcome of our investigation with you. Kind regards Central Complaints Team
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Review titled A and E saved my husbands life
Rated 5 stars out of 5
by Clare - Posted on 21 December 2022
My husband arrived at A and E with extreme chest pain. Thank you to the receptionist who could see he was in so much pain, instead of continuing to ask him questions, she got someone to see him straight away. This definitely saved his life. The doctor who looked after him was incredible. She phoned me to explain my husband was having a heart attack and what treatment he was being given. After being transported to Bart’s by ambulance, she called me again to tell me he had been received at Bart’s and to wish him all the best for the future. We subsequently found out the heart attack he had was severe. The quick thinking of receptionist and the doctors treatment saved his life. Despite the stress she must be under in A and E, the fact that the doctor took the time to call me twice and show such compassion was incredible. We can not thank you enough.
Visited Accident and emergency services on December 2022
Review titled Whipps Cross Hospital
Replied on 22 December 2022
Dear Clare Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross university hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxhgovernance.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints
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Review titled Don't know where to turn
Rated 1 star out of 5
by Ms Leslie Doust - Posted on 10 November 2022
Was an inpatient for one night (other story). Discharged with pain killers and am urgent colonoscopy to be done within 2 weeks. The 2 weeks is nearly up so I've been trying now for 2 days to even speak to someone in the endoscopy department. Switchboard answering phone with "yea", putting me twice through to orthopedics, saying they cannot transfer me, call again. Promised yesterday that they would get a message to the correct department and that they would ring me, nothing! Finally managed to get a direct number for endoscopy department, which I have now called 13 times. No one answers the phone, eventually just cuts the line. Where do I go from here, I'm already stressed not knowing what's wrong with me and nobody cares or is willing to help me.
Visited Gastrointestinal and Liver services on November 2022
Review titled Whipps Cross Hospital
Replied on 11 November 2022
Dear Ms Leslie Doust Thank you for your recent feedback. We are sorry to read of the concerns that you have escalated to us and of course apologise that your experience has fallen short of your expectation. please contact our PALS on site with your details so they can assist you. This is their email address: wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust