Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled antenatal clinic receptionist
Rated 4 stars out of 5
by Toyah - Posted on 01 August 2024
1/8/24 10:40am- Absolutely useless receptionist who needs training or told to leave. Inability to communicate with her fellow colleagues and no help to patients. Creates unnecessary drama so she can play the victim. I came for a blood test and was first in the queue. She told me to wait to be called. After 20 minutes (I was #41) the ticket display went up to 42. I told her I was still waiting and even though I was 41 and no one had called for me. She showed little care and told me the number system was nothing to do with her. I waited another 20 minutes, so 40 mins in total when then the ticket display showed 43. At this point I was very frustrated and asked her if there was anyone doing blood-tests, why was the ticket queue moving but no evidence of people being called for their test? She decided to play the victim, even though I expressed I wasn't blaming her, she just wasn't doing anything about it and just expected me to sit like a idiot waiting for no one to come. Finally a nurse came for ticket 43 and I went in. Of course I was upset and I don't blame the nurse, who was very nice, except the useless system you have in place and the unhelpful receptionist lacking communication and teamwork skills. The nurse explained I was supposed to come straight to her and not wait and said the receptionist knew that.
Visited Obstetrics And Gynaecology on August 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear Toyah, Thank you for taking time to contact us with feedback about the Antenatal department at Whipps Cross Hospital . We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Children’s A&E
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2024
I attended A&E with my young daughter around 4am last week. There was a lot of ‘activity’ in the waiting room with police present, and as it was our first time at A&E in this country it was a little frightening. The staff were all prompt and caring and had us registered as quickly as possibly and off to the Children’s A&E which was locked away separately and not as busy. The staff were all efficient and effective and the only complaint is there were no blankets or pillows which is a very sad state of affairs for young children in beds in the middle of night. I hope we can do something to get blankets for the kids here, but the staff all did their best.
Visited Accident and emergency services on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Carer, Thank you for taking the time to share your positive feedback about the care your daughter received at Whipps Cross University Hospital. We value your feedback and appreciate the suggestion made to improve our services. Thank you Central Complaints Team Barts Health NHS Trust
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Review titled Long wait and wet seats
Rated 1 star out of 5
by Eliz - Posted on 06 August 2024
There are 4 seats that can't be sat on due to a leaky roof .It was hard to get a seat .We have been waiting for hours to be seen
Visited Accident and emergency services on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Eliz, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Amazing care
Rated 5 stars out of 5
by Amanda Irdem - Posted on 05 August 2024
I would just like to thank all the team from trauma, to orthopedic surgeons to nurses. I was looked after by the most amazing people after my wrist Injury. All at cedar ward were exceptional. And all made my post accident experience a pleasant one. They went above and beyond with my care and I am eternity grateful that we have such an amazing NHS.
Visited Orthopaedics on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Amanda Irdem, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2024
I came there 9pm they told me to wait for scan and after 8h of waiting when I asked what about my scan nurse is telling me they didn’t even request 👏👏👏 and informing me I can wait another 12 h to get that I thought is a joke so I laugh through pain 😢 nobody ask if I need any medicine they don’t care at all !!! Terrible emergency don’t go there
Visited Accident and emergency services on August 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Nurses and doctors
Rated 4 stars out of 5
by Upset - Posted on 31 August 2024
The nurses on Elizabeth ward were brilliant they do a great job and are very caring Two lady cardiologists were also very attentive and listened but there was one consultant that dismissed my concerns and belittled my feelings. I am still feeling very unwell despite a scan and I am going home feeling unwell and really none the wiser. It’s our life in these specialists hands and surely they need to listen to our concerns 😢
Visited Cardiology on August 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear Upset, Thank you for taking time to contact us with feedback about Whipps Cross Hospital . We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Terrible post natal care
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
Midwifes kept us over 24 hours after we asked to leave with no explanation given. They barely checked on us and seemed confused/ disoriented when they did. We had to keep chasing to be discharged and keep explaining very simple things that were in our notes. The rooms are poorly maintained, they were unbearably hot. The toilets weren't cleaned for weeks according to their own charts on the walls, and had no soap. Some staff members were nice, we were unlucky with a rude and mostly absent midwife.
Visited Maternity services on July 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear patient, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Best possible care
Rated 5 stars out of 5
by Peter Wilson - Posted on 15 July 2024
I would like to extend a sincere, heartfelt “thank you” to the hospital. I attended A&E, on July 9, and went on to receive emergency surgery, and post-surgery recovery care. The hospital is also providing extended follow-up treatment. I’m confident in saying that throughout, I could not have received better care and attention from all the staff who looked after – and are continuing to look after – me. Thank you, thank you to you all, for your dedication, your compassion and your skill, and, as importantly, your good humour.
Visited Accident and emergency services on July 2024
Review titled Whipps Cross Hospital
Replied on 16 July 2024
Dear Peter Wilson Thank you for taking the time to share such positive feedback about your experience at Whipps Cross Hospital. Learning that your experience was marked with dedication, compassion and skill is truly heartwarming for us at Barts Health NHS Trust. Your generous words will be conveyed to the teams, and we are confident they will be pleased to receive your feedback. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Awful care, short-staffed and an unsafe waiting room
Rated 1 star out of 5
by Sophie - Posted on 25 July 2024
Staff were not transparent about waiting times which would have been helpful when I was describing my injury. I came in after feeling sick and faint and with a potential broken ankle. I was not triaged until 4 hours in. All I needed was an x ray but also my blood pressure was clearly low due to the pain hence the faint feeling and no pain relief was offered. Then when I was triaged, I was told it would be a further 4 hours until an X ray. This caused unnecessary distress. Furthermore there were people trying to walk in to consultation rooms including one man clearly with mental health issues, and no security guards were to be seen to protect the nurses in the rooms. That was disgraceful. People were getting aggressive and rude. There were not enough chairs to sit down. I discharged myself and went to Cheshunt in the morning instead.
Visited Accident and emergency services on July 2024
Review titled Whipps Cross Hospital
Replied on 26 July 2024
Dear Sophie, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Appalling A&E
Rated 1 star out of 5
by Subha Padman - Posted on 28 July 2024
Waited 10 and half hours in a&e and a total of 23 hours before discharge for my daughter who has previously been fit and healthy and never had to go to a&e. we experienced absolutely abhorrent behaviour by the Senior nurse on day duty with disgusting attitude, lack of empathy. The system is so broken here, lack of communication, lack of treating people humanely. Doctors were lovely but a broken system leaves them stretched. Saw elderly left sitting for hours. Autistic boy distressed not triaged and waited for hours. The worst experience for my 24 year old daughter who never wants to use the nhs services again.
Visited Accident and emergency services on July 2024
Review titled Whipps Cross Hospital
Replied on 29 July 2024
Dear Subha Padman Thank you for taking the time to share feedback about you and your daughter's experience in the Emergency Department at Whipps Cross Hospital. What you have described has fallen below standard that we aspire to at Barts Health NHS Trust. We would welcome the opportunity to have this issue looked into in more detail and if you would like this to happen, please liaise with the site PALS Team for further support and guidance about how to do this (quoting comment reference No:1848304). You will need to provide more detailed information (including your daughter's details hospital or NHS number, address, date of birth, etc.), and your contact details. PALS can be contacted on Tel. No. 0208 535 6438 or via email address wxpals.bartshealth@nhs.net. In the meantime, we will ensure that your feedback is shared with the service as it is important that they are made aware of your experiences and its impact. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust