Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great service for children
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Very good service and care for my son who had to attend due to struggling breathing. Explained everything well,tried to engage with my son even though it was so busy. Thank you.
Visited Children's & Adolescent Services on August 2023
Review titled Whipps Cross Hospital
Replied on 30 August 2023
Dear Parent We fully appreciate you taking the time share such positive feedback following your recent visit to Whipps Cross University Hospital with your son. We are pleased that your son received attentive care, and the staff's engaging manner and effective communication left a positive impression. We will ensure that your feedback is shared with the team, who we are sure will be very appreciative. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Absolute shambles
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I went by ambulance (ambulance staff were great) with my child to majors in A and E, due to a serious illness and waited 5.5 hours to get a check up. The triage was chaotic and a shambles, it was terrible. My child couldn’t sit on the hard chairs and I had to ask numerous times for help. After six hours we went to minors where the nurses were lovely and helpful but the communication was so poor, we then had to wait another 2 hours to see the doctor who was very rude and short tempered. We weren’t there by choice, it was an emergency and watching your child suffer whilst staff float around and pass you from one person to another is not nice at all. Forget the money that’s being put into the improvements on the building, concentrate on the care of patients. Absolutely horrible experience.
Visited Accident and emergency services on August 2023
Review titled Whipps Cross Hospital
Replied on 21 August 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled My Nightmare in agony
Rated 1 star out of 5
by Shafa Hussain - Posted on 15 September 2023
Left lots of urgent messages the colon rectal cancer dept, no one responds and no one answers the telephone. I needed another fast tracked appointment but no respond for past 6 months... Additionally, I have had other appointments that have changed many times, hence, I am not informed in time and thus, waste another expensive journey and experience more distress and anxiety. I have several messages cancelling all of my delayed appointments for the diabetes departments to no avail. Yet, the incompetent admin team can waste time and funds on a letter to state I did not attend my appointment when in fact the previous appointments had been cancelled....usual dilemma.... There are no proper care or professional qualified staff at first glance and the A & E is still a real unhealthy area to be in...up to 7 to 10 hours wait is impractical! Never ever again as I have been traumatised with some stays in various wards as well as other departments. other appointments
Visited Colorectal cancer services on August 2023
Review titled Whipps Cross Hospital
Replied on 21 September 2023
Dear Shafa Hussain Thank you for taking the time to share your feedback from which we are very sorry that your experience has fallen below the standard we aspire to here, at Barts Health NHS Trust. We would welcome the opportunity to have your concerns looked into and if you would like this to happen you can email the PALS Team on site. When emailing please ensure that you include your hospital or NHS number, a contact number and also add "My Nightmare in Agony" in the subject header so that they can link future correspondence with your original contact. PALS will be able to liaise with the services on your behalf (outside of the formal complaints process). However, if you decide that you would like this addressed formally, please let them know so that they can escalate to the Site Governance Team for formal management. PALS can be contacted via email address wxpals.bartshealth@nhs.net or Tel. No 020 8535 6438. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great approach and practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
I just want to thank you to all clinicians involved in seeing my child today. It was quite embarassing for him as affected his private areas, but the profesional approach, sensitiveness and all treatment given, all us with a very positive experience. Thank u all!
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 10 July 2023
Dear patient Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” your son received from all the clinicians which we will ensure is shared with them. We are very sure that they will be very happy to receive your kind comments. Kind regards Central ComplaintsTeam
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Review titled Very efficient
Rated 5 stars out of 5
by Elizabeth S - Posted on 05 August 2023
I went to Ophthalmology A&E at about 11.30am with a very painful eye. Within 2 hours I had been seen by two nurses and a doctor. The problem was diagnosed and I was given medication. Very efficient staff and dept.
Visited Ophthalmology on July 2023
Review titled Whipps Cross Hospital
Replied on 07 August 2023
Dear Elizabeth S Thank you for taking the time to send us such positive feedback about your recent Ophthalmology A&E experience at Whipps Cross Hospital. We were pleased that you were seen, diagnosed, provided with medication in a timely and efficient manner. It is rewarding for us to learn that our staff provided excellent care and support which is in line with our Trust values. We will share your kind words with the department who we are sure, will be very happy to receive this. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled An outstanding experience
Rated 5 stars out of 5
by James - Posted on 06 July 2023
Exceptional Care and Efficiency at Whipps Cross Hospital's A&E and Minor Injuries Unit Rating: ★★★★★ I recently had the unfortunate experience of fracturing my ankle, which led me to seek immediate medical attention at Whipps Cross Hospital's Accident and Emergency (A&E) and Minor Injuries Unit. I must say that my first-ever visit to this facility left me thoroughly impressed. From the moment I arrived, I was greeted by a clean and well-organized environment. The staff at Whipps Cross Hospital's A&E were truly amazing in their helpfulness and professionalism. They swiftly processed my details, ensuring that I didn't have to wait for an extended period. What truly stood out was the remarkable efficiency exhibited by the hospital. Despite the busy atmosphere, I was amazed to be seen, x-rayed, and diagnosed within a mere two hours. The fact that my fractured ankle was promptly attended to gave me great reassurance during a time of distress. Not only was the medical care I received exemplary, but the staff also displayed genuine empathy and compassion. They took the time to explain the diagnosis and treatment options, answering all my questions with patience and clarity. Their warm and caring approach truly made a difference and helped alleviate my anxiety. Whipps Cross Hospital's A&E and Minor Injuries Unit undoubtedly exceeded my expectations. The dedication and skill of the medical staff, combined with their efficiency and attentiveness, ensured that my visit was as smooth and comfortable as possible. I left the hospital with a sense of gratitude and confidence in the care I had received. I highly recommend Whipps Cross Hospital's A&E and Minor Injuries Unit to anyone in need of emergency medical attention. Their exceptional care and commitment to patient well-being make them a shining example of quality healthcare. Kudos to the staff and management for their outstanding service.
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 07 July 2023
Dear James, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Thankyou for looking after my Dad
Rated 5 stars out of 5
by Rowena - Posted on 17 July 2023
My Dad had developed a sudden eye infection and was quickly seen to by the doctors. He didn’t have to wait too long and the nurses were also very professional. They gave him eye drops and gels to treat his right eye. Thankyou for delivering a great service. I was able to take him home to rest and he was saying how helpful the staff were.
Visited Ophthalmology on July 2023
Review titled Whipps Cross Hospital
Replied on 19 July 2023
Dear Rowena Thank you for taking the time share such positive feedback following your Dad's experience at Whipps Cross University Hospital. We are pleased that your dad was treated professionally by the nurses and in timely manner. We will ensure that your comments is shared with the service. Best wishes to you and your dad. Central Complaints Team Barts NHS Trust
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Review titled Great Treatment and Care
Rated 5 stars out of 5
by Brian Gill - Posted on 12 July 2023
I would like to say a big thank you to all the staff connected to Primrose Ward, not only was the medical care of the highest standard but everyone went the extra mile to make my stay as pleasant and comfortable as possible, everything was done with a smile and a cheery word.
Visited Don't know on July 2023
Review titled Whipps Cross Hospital
Replied on 13 July 2023
Dear Brian Gill, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled fantastic nurses
Rated 5 stars out of 5
by irene harvey - Posted on 10 July 2023
I had to go to A & E on Saturday 8/7/23 due to a bad cut finger, arrived at 12.30pm seen stitched up by 1.45pm and was home by 2.30pm. I cannot thank the nurse in Minors for her attention and the way she dealt with my finger. The staff at Whipps Cross work under very stressful situations but are always friendly and nothing is too much. They deserve the pay rise. The are truly Angels.
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 11 July 2023
Dear Irene Harvey Thank you very much for taking the time to share your positive feedback. We are pleased to learn that you received good person-centred care when you attended the Emergency Department at Whipps Cross University Hospital. We will share your kind words with the Team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Dedicated staff who give exceptional care
Rated 5 stars out of 5
by Amanda Dushi - Posted on 12 July 2023
I came to AE and was treated with the upmost care . The hospital staff are so dedicated, running their department with pride. You work so hard to ensure you’re patient are safe and cared for. Well done !
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 14 July 2023
Dear Amanda Dushi, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust