Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant Lady for blood tests
Rated 4 stars out of 5
by Larissa Richards. Riss. - Posted on 31 October 2024
I have terrible veins and many people have an awful time taking bloods from me, but a lady whom is petite and has brown hair, I think she is from Spain, she is Excellent 👍 she finds a vein on the first time and is so gentle and professional. I am very happy with her.
Visited Haematology on October 2024
Review titled Whipps Cross Hospital
Replied on 01 November 2024
Dear Larissa Richards, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Great experience in Same Day Emergency Care unit
Rated 5 stars out of 5
by Jane - Posted on 09 October 2024
I was seen today for investigations into severe headache. The service was excellent from start to finish, the staff including the receptionist, health care assistants, nurse specialists, doctor and radiologist were all polite and efficient. I was always given clear information about what steps would be taken next and what to expect. I am very grateful for the care I received.
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 09 October 2024
Dear Jane Thank you for sending us your positive feedback following your recent visit to the Same Day Emergency Care Unit at Whipps Cross Hospital. We are pleased that you received excellent care from start to finish from all staff and will ensure that your kind words are shared with them. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Excellent Kind Professional Care
Rated 5 stars out of 5
by Pam Blow - Posted on 25 October 2024
I was taken into A and E after a fall and the Dr and nurses went above and beyond, they were extremely kind and caring and kept me updated whilst the tests were being done. I needed 10 stitches, and they took exceptional time and care to achieve this for me. they are an asset to your team and we are so grateful to them, thank you
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 25 October 2024
Dear Pam Blow, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled 5 star A&E service
Rated 5 stars out of 5
by Kevin Murray - Posted on 06 October 2024
I had an unexpected and painful swollen calf yesterday morning and suspected a deep vein thrombosis. I was assessed and treated in the Same Day Emergency Clinic with utmost courtesy and professionalism yesterday. I had to return this morning for further investigations: the diagnosis was a ruptured cyst behind the knee; all completed and out with 2 hours. Superb service and very friendly staff - many thanks
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 07 October 2024
Dear Kevin Murray Thank you very much for taking the time to send us such positive feedback following your recent visit to the A&E Department at Whipps Cross Hospital. We are pleased to learn that the staff were friendly, courteous, and professional. We will ensure that your kind words are shared with the Team, who we know will be most appreciative. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Professional compassionate and efficient
Rated 5 stars out of 5
by C S - Posted on 14 October 2024
I Attended SDEC on Friday following GP referral the team were excellent They were kind compassionate professional md efficient Amazing service Great team
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 14 October 2024
Dear CS Thank you for taking the time to share such positive feedback following your attendance to SDEC at Whipps Cross Hospital. We are pleased that you received professional and efficient service care from the team. We will ensure that your kind words are shared with them. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled SDEC Department
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
At last I can write a positive review for Whipps. This dept worked really well, efficient, clean! Staff nice, ok you have a long wait but in comfortable chair. Far better than a and e. If you get referred here count your blessings. I needed urgent injection for 2 days running but was allowed home the first night on promisevi returned next day. Fi st positive experience I’ve had so thank you very much for looking after me
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 28 October 2024
Dear Patient Thank you for taking the time to share feedback about the SDEC Department at Whipps Cross Hospital. We are pleased that your experience was positive and that everything went well, We will ensure that your feedback is shared with the team, who we know will be very happy to receive this. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Rude and patronising A&E staff
Rated 2 stars out of 5
by Rebecca - Posted on 08 September 2024
I’m really upset about how two members of staff have just treated me in the A&E department and have left feeling really stupid and down. I was told by a pharmacist and 111 to go to a&e to get urgent care for my infected cut that’s been seeping puss. There was a male member of staff at the triage section and a nurse he called over and they both spoke to me like I was a child being told off (I’m 29) and were really unnecessarily horrible to me. The nurse (after pressing and rubbing her finger over my open wound) was saying to me “you keep moving your thumb that’s why. It’s on the knuckle surely you’ve seen puss before and should know that’s not puss?” Amongst other condensing comments with a harsh tone. I felt like they both ganged up on me, were snapping at me, speaking to me like I was wasting their time (as if I want to be their on my Sunday when I’m moving house) If this does turn out to be an infection or even worse I get sepsis, I will be making a formal complaint. I feel nervous about ever speaking to a medical professional about issues moving forward, and will definitely be travelling further out to a different hospital in the future.
Visited Accident and emergency services on September 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear Rebecca, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Excellent Service
Rated 5 stars out of 5
by S J Devine - Posted on 06 September 2024
Our son broke his right arm in January, it was a triple fracture and he needed a metal plate and screws inserted while under general anaesthetic. The entire process was handled fantastically from beginning to end. Operated on a few days after the horrendous rugby tackle and given a clean bill of health 8 months later. Fantastic follow-up service aswell. He has the option to have the plate removed if he wishes later in life. Hospitable people; great explanations given about risks of surgery etc. Cannot recommend highly enough. Very professional.
Visited Orthopaedics on September 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear S J Devine, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Unhelpful doctor
Rated 4 stars out of 5
by AMD patient - Posted on 15 September 2024
All good apart from doctor who seemed not to want to bother. Did not carry out usual tests, did not look at any past notes and did not write any new ones at the time. She showed no intention to take a scan, normal procedure, and only did so when I started asking questions. The 'scan' lasted a few seconds. She seemed to want to get rid of me as quickly as possible and just mark the eye which was to be injected and give me the eye drops to take home right at the beginning of the consultation. This was the worst experience I have had with a doctor at Whipps Cross, they are usually very thorough and informative. The nurse who did the injection was first rate and very careful at my request as I had suffered a very painful scratched cornea at the last injection, and had had to return to Casualty Eye Department. All other staff were first rate. The doctor was not interested at all.
Visited Day treatment services on September 2024
Review titled Whipps Cross Hospital
Replied on 16 September 2024
Dear AMD Patient Thank you for taking the time to share your feedback following your experience with a doctor at Whipps Cross Hospital. We are sorry and disappointed to learn that your experience fell below the standard you should expect. We are pleased however to note that your experience with the nurse was much more positive. We would welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team on site. They can be contacted via emailing wxhpals.bartshealth@nhs.net where you can provide a detailed summary about your experience, for addressing either informally or formally. Kindly include your full name, date of birth, hospital, or NHS number a contact number, name of staff, date of attendance. Following this they will escalate to the service for follow up and reply. You can also speak to them for further guidance or support via Tel. No. 020 8535 6438. If you decide to contact PALS, please quote comment reference number - 1870136 which will help them locate your original feedback. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Caring Experience
Rated 5 stars out of 5
by Linda Brake - Posted on 04 October 2024
My father has been on Blackthorn ward for a month, waiting for a nursing home placement. The staff on the ward were exceptional in all aspects. Very caring and meeting all his needs. They were very informative of what was going on with him too.
Visited Geriatric Medicine on September 2024
Review titled Whipps Cross Hospital
Replied on 04 October 2024
Dear Linda Brake, Thank you for taking the time to share your positive feedback about the care your father received at Whipps Cross University Hospital. We are pleased that staff treated him well and they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust