Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic care from all the nurses and doctors
Rated 5 stars out of 5
by Max - Posted on 01 October 2024
All the nurses at the Plane Tree Centre were genuinely so helpful and professional - and the surgery was done very quickly with no complications. The surgeons and anaesthetists were excellent in their manner before hand. I was very confident I was in good hands throughout. Keep up the great work! My only constructive feedback is that arriving at 11am for a surgery scheduled for after 3pm is a little bit frustrating, but overall I cannot fault the staff and what a great job they did!
Visited Ear, Nose & Throat on September 2024
Review titled Whipps Cross Hospital
Replied on 01 October 2024
Dear Max Thank you for taking the time to share such positive feedback about your experience in the Plane Tree Centre at Whipps Cross Hospital. We were pleased that you felt confident that you were good hands, staff were professional and helpful throughout. Your comment about the waiting time for surgery has been noted. Your feedback will be shared with the team who we know will be very happy to receive this. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2024
Really helpful, friendly and informative staff for my immunisation within the antenatal clinic - on a Saturday as well! Great experience and felt completely at ease.
Visited Maternity services on September 2024
Review titled Whipps Cross Hospital
Replied on 23 September 2024
Dear Patient Thank you for your feedback about the antenatal staff at Whipps Cross Hospital. It is most rewarding to note that you had a great experience and because the staff were "helpful, friendly and informative" you felt completely at ease. Your kind comments will be sent to the service who we know will appreciate that you took the time to share this feedback with us. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Poor practice
Rated 2 stars out of 5
by J. Berg - Posted on 29 September 2024
My partner came into A &E with asperation pneumonia. From then on his treatment was very good. However, although he had full mental capacity, he was in Syringa ward with dementia patients and had no sleep for 4 weeks with their shouting day and night, not conducive to recovery. He was waiting for a PEG for 4 weeks and his anticoagulant was stopped after 2weeks. He then had a heart attacks before the PEG procedure. In his frail state he was sent off to Bart’s late at night and they knew immediately he was too frail to operate and needed palliative care and wanted to send him back the next morning. Whilst at Bart’s, he was not given his nasal feed, no hydration or his medication during the one day he was there and the pain control was inadequate. He died in the early hours of the next day. Why did WXH see fit to move a frail, dying man? He was in pain throughout the journey. That is my question. Was it to make his bed available for the next person? We were told he died peacefully, but I doubt that was true as he was in constant pain the whole time I was with him at Bart’s and staff seemed oblivious to it. They knew he was too frail to use his call bell and his voice was a whisper. He should never have been sent there in the first place. WXH has a cardiology department, why were they not called instead of him having to endure a horrific, painful journey whilst having a heart attack.
Visited Geriatric Medicine on September 2024
Review titled Whipps Cross Hospital
Replied on 30 September 2024
Dear J Berg We would like to begin by offering our sincere condolences for your loss. We are disappointed and sorry that in addition to your loss that you have had cause to raise concerns about the care of your partner. We believe that the issues you have raised should be investigated and responded to formally. Please can you kindly provide us with your partner's full name, date of birth, Hospital or NHS number and address so that we can correctly locate your partner's information on the system? We would also be grateful if could also confirm your full name and provide a contact number. You can send the information to us at bhnt.centralcomplaints@nhs.net (quoting 'comment reference number:1876734'), with any further questions or concerns you may have omitted from this online feedback platform. Once this information has been received your concerns will be escalated to the site governance team for attention and response. We look forward to hearing from you at your earliest convenience. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Friendly, helpful and patient
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2024
Unsure of procedures the staff in the GP X-ray unit were wonderful. Put me at my ease and carried out tasks very efficiently. I left calm and confident.
Visited Diagnostic Imaging on September 2024
Review titled Whipps Cross Hospital
Replied on 23 September 2024
Dear Patient Thank you for taking the time to share feedback about the staff in the GP X-ray unit at Whipps Cross Hospital. We are pleased that you received patient centred care which resulted in you feeling calm and confident in the care provided. We will ensure that your kind words are shared with the team. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Administration nightmares
Rated 1 star out of 5
by Snowy - Posted on 08 August 2024
My partner had a high PSA and was referred to Whipps Cross for tests on his prostate. He had an MMR and biopsy both done at Whipps cross Hospital. He went to an appointment where the doctor informed him that the computer system was not working and therefore could not access the biopsy report. She would have a meeting where another appointment would be made to see a specialist doctor. We got the letter for the 20 August 2024. A bit confusing as we did have another appointment for the 13th August 2024. We phoned up the appointments team and they said that 13 August 2024 and the 20 August 2024 was just a telephone interview, not face to face. This did not say this on the letters. It’s a total nightmare. If anything happens to my partner I will sue the NHS. Very angry and might have to go private.
Visited Urology on August 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear Snowy, Thank you for taking time to contact us with feedback about Whipps Cross Hospital . We were very disappointed to hear about your experience regarding your partner's appointment issue. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Switcboard
Rated 3 stars out of 5
by Chrissy - Posted on 08 August 2024
After continued ringing throughout the day after waiting for what seems forever it cuts out. When I do finally get answered, all I can hear in the background is people laughing, surely there must be systems in place to ensure work is carried out?
Visited Don't know on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Chrissy, Thank you for taking time to contact us with feedback about Whipps Cross Hospital. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled antenatal clinic receptionist
Rated 4 stars out of 5
by Toyah - Posted on 01 August 2024
1/8/24 10:40am- Absolutely useless receptionist who needs training or told to leave. Inability to communicate with her fellow colleagues and no help to patients. Creates unnecessary drama so she can play the victim. I came for a blood test and was first in the queue. She told me to wait to be called. After 20 minutes (I was #41) the ticket display went up to 42. I told her I was still waiting and even though I was 41 and no one had called for me. She showed little care and told me the number system was nothing to do with her. I waited another 20 minutes, so 40 mins in total when then the ticket display showed 43. At this point I was very frustrated and asked her if there was anyone doing blood-tests, why was the ticket queue moving but no evidence of people being called for their test? She decided to play the victim, even though I expressed I wasn't blaming her, she just wasn't doing anything about it and just expected me to sit like a idiot waiting for no one to come. Finally a nurse came for ticket 43 and I went in. Of course I was upset and I don't blame the nurse, who was very nice, except the useless system you have in place and the unhelpful receptionist lacking communication and teamwork skills. The nurse explained I was supposed to come straight to her and not wait and said the receptionist knew that.
Visited Obstetrics And Gynaecology on August 2024
Review titled Whipps Cross Hospital
Replied on 26 September 2024
Dear Toyah, Thank you for taking time to contact us with feedback about the Antenatal department at Whipps Cross Hospital . We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Children’s A&E
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2024
I attended A&E with my young daughter around 4am last week. There was a lot of ‘activity’ in the waiting room with police present, and as it was our first time at A&E in this country it was a little frightening. The staff were all prompt and caring and had us registered as quickly as possibly and off to the Children’s A&E which was locked away separately and not as busy. The staff were all efficient and effective and the only complaint is there were no blankets or pillows which is a very sad state of affairs for young children in beds in the middle of night. I hope we can do something to get blankets for the kids here, but the staff all did their best.
Visited Accident and emergency services on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Carer, Thank you for taking the time to share your positive feedback about the care your daughter received at Whipps Cross University Hospital. We value your feedback and appreciate the suggestion made to improve our services. Thank you Central Complaints Team Barts Health NHS Trust
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Review titled Long wait and wet seats
Rated 1 star out of 5
by Eliz - Posted on 06 August 2024
There are 4 seats that can't be sat on due to a leaky roof .It was hard to get a seat .We have been waiting for hours to be seen
Visited Accident and emergency services on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Eliz, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Amazing care
Rated 5 stars out of 5
by Amanda Irdem - Posted on 05 August 2024
I would just like to thank all the team from trauma, to orthopedic surgeons to nurses. I was looked after by the most amazing people after my wrist Injury. All at cedar ward were exceptional. And all made my post accident experience a pleasant one. They went above and beyond with my care and I am eternity grateful that we have such an amazing NHS.
Visited Orthopaedics on August 2024
Review titled Whipps Cross Hospital
Replied on 27 September 2024
Dear Amanda Irdem, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust