Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Micheal Jones - Posted on 02 April 2024
Woman in a&e spoke to me like absolute rubbish whilst I was being nice to her had no respect felt bullied I’m end of term pregnant was left there in pain for over 6 hours before they brought paracetamol was shouted out and told to go back in the waiting room because I shouldn’t of been called I was suffering in pain around a room full of sick people when I’m due to have the baby next week so if I get sick I will bring it to the ward where there is newborns about I’ve been sitting here in pain for nearly 9 hours now just to see one person when I should of been in pregnancy triage not a&e there is no communication in here between nurses and doctors and when I ask what’s going on they say they don’t know and you just have to wait 10 hours in other members who were sick had to say to them how disgusting they were being and one finally brought a pillow into the a&e for me staff ask for respect and don’t give it to you some of them was lovely but they really don’t know what there doing I recommend you go else where because you would probably have to be close to death to be seen
Visited Accident and emergency services on March 2024
Review titled Whiston Hospital
Replied on 03 April 2024
Hi Micheal, Thank you for taking the time to provide your feedback. We are really sorry to hear about your concerns, during your recent visit to the Emergency Department. We would like to look into this further for you, if you could please contact the Patient Experience & Inclusion Team - patientexperienceandedi@sthk.nhs.uk and provide further details (address, DOB and contact details). We will look into this further for you. Best wishes, Patient Experience & Inclusion Team
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Review titled Fantastic support and care wards 2d and also Ic
Rated 5 stars out of 5
by Michelle - Posted on 07 April 2024
My daughter was brought in via ambulance to A&E having suffered a long seizure. Whilst we appreciate A&E were busy (and we were able to access some games in the cubicles bay via the Boredom Buster cupboard), it was disappointing that having expected to be discharged, the first we knew she was being moved to a ward, without any explanation from a doctor or nurse, was from a Porter came to transport her to 1c. The staff on 1c were lovely and a fabulous nurse looked after her for the duration of her stay there. With an escalation in seizures, within 24 hours she was moved to 2d and spent a further 10 days there. The staff on 2d were exceptional in their care and each and everyone of them (with the exception of one very rude and dismissive agency nurse who we only had the misfortune to have to encounter once) went over and above to look after both our daughter and also support us as as family during a very challenging time. The kindness, reassurance and compassion, as well as quick wit and humour of the staff, helped to make an unpleasant time a lot more bearable. The ward was clearly busy and there were multiple challenging patients as well as many who were very ill, yet nothing was too much trouble. There were several times when due to my daughter's ongoing seizures she required additional support from staff, and despite how busy they were she received an excellent standard of care from every Health Care Assistant, Nurse, Student Nurse, Radiologist / Scanner and Doctor. As well as all the medical professionals, the catering and housekeeping teams were fantastic - our daughter's room was kept so clean, she was well fed and watered, but also the way in which all staff treated us as a family really mattered, from a quick hello to a how are you, really made a difference and broke up many a long day. We are not allowed to leave names as per the review rules - that's probably not a bad thing as we may leave someone out of we tried to recall everyone who has been a big help these last couple of weeks. Thank you xxxx
Visited General Medicine on March 2024
Review titled Whiston Hospital
Replied on 08 April 2024
Dear Michelle, thank you for taking the time to provide your very detailed feedback. I am sorry that your daughters admission was not communicated to you prior to the porter collecting her from A&E, I will feed this back to the team down in the department, and also that you found the 'Boredom Buster' games helped pass the time in A&E. I will share the rest of your fantastic feedback with the staff on wards 2D and 1C who will be delighted to read your comments, not only your comments on their care and compassion, but also how they helped make a worrying time for you much more bearable by providing yourself support at a time when you needed it. The staff will be delighted to read your comments, not only on the excellent care they provided to your daughter, but the care and support they provided to your family. We hope your daughter is fully recovered, and wish you and your family all the very best for the future. Patient Inclusion and Experience team
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Review titled Really lovely staff
Rated 5 stars out of 5
by Jereen - Posted on 22 March 2024
Just had a baby on the 18th of March 5 days ago and just wanted so say how amazing all the staff were at looking after us. I’m not allowed to mention names but the midwife looking after us all in the morning when we were booked in for a c- section was really lovely and so calming and made me feel so comfortable I can’t thank her enough and hope she sees this because I struggle with anxiety and I didn’t feel anxious because of how settled she made me Feel. All the staff who did my c -section were just amazing and it was just a gorgeous experience meeting my little boy they are amazing at their jobs and deserve the world for what they do. I had my first daughter with this hospital in 2020 and honestly if you are having a baby this hospital is recovering so much, to all the midwives doctors everyone thank you so much remember how amazing you all are and thank you for bringing my children into the world safely. Forever grateful Jh.
Visited Maternity services on March 2024
Review titled Whiston Hospital
Replied on 25 March 2024
Hello Jereen, Congratulations on the birth of your son! Thank you so much for taking the time to provide such lovely feedback following the birth of your son. It is great to hear that you had such a positive experience and the team supported you, making you feel calm and comfortable. We will ensure this is shared with the department and management team. If you would like us to share this with the specific staff involved in your care, you can email us at patientexperienceandedi@sthk.nhs.uk with the names and we will be happy to share. Take care, Patient Experience and Inclusion team
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Review titled 6 hour wait
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2024
Whiston A&E Had a 5 hour wait on Saturday Had a further 6 hour wait on the Sunday Not sure if that is good or bad? Maybe it is normal for 2024 Bring a good book or make sure your phone is charged
Visited Accident and emergency services on February 2024
Review titled Whiston Hospital
Replied on 09 February 2024
Hello, Unfortunately we are experiencing a high demand at our A&E departments at the moment and due to the departments being busy we are experiencing longer delays than usual.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
From the minute my brother was admitted, having liver and kidney failure, the staff on 3c were absolutely amazing. From being given news that he would not pull through, the work that they done with the utmost care and compassion has given us a little longer with my brother. He was not the easiest of patients whom they had to deal with, but never once did they complain. They treated him and saved his life which I will be forever grateful. They all need a medal for the work they do
Visited Gastrointestinal and Liver services on February 2024
Review titled Whiston Hospital
Replied on 13 June 2024
Hello, Thank you for taking the time to share your feedback with us. It is a lovely to hear your feedback on what must've been such a difficult experience and we are pleased to hear that the staff were amazing and the care and compassion they have shown. We will ensure that this is fed back to the staff and management. Take care, Patient Experience and Inclusion Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Kathryn Holland - Posted on 03 March 2024
Had a mammogram 12th Jan had to go in for a biopsy forward wind a week for my results saw a very lovely female consultant compassionate result grade 1 cancer has on 4b on 22nd Feb had tumour removed stayed on the ward overnight lovely caring nurses day and night. A special mention to the anethesusts and theatre staff very caring put me at my ease staff at Burney Breast clinic fantastic caring compassionate not got the results of my op yet but have every faith in my consultant thank you to everyone involved
Visited Breast cancer services on February 2024
Review titled Whiston Hospital
Replied on 13 March 2024
Hi Kathryn, Thank you for taking the time to provide your feedback following your recent attendance. We are pleased to hear that you had such a positive experience during such a difficult time. We will ensure this is shared with the team who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
My mum is at the end of life stage with severe copd. The hospital is our second home and has been for a number of years. They have always been excellent and really looked after my mum but the past few years especially since covid the hospital has gone extremely downhill. My mum is a regular in the resus dept which has always been fantastic. Resus doctors and nurses have always been excellent and shown care and support towards mum and our family. However once on the wards that's when the problems start. My mum fell out of the bed a few days ago onto the floor and hurt herself. I brought this to the attention of one of the nurses on the ward who said well I do not lock my patients into bed of a night. Why I asked. My mum is under five stone and severely thin. One of the family asked for help to be told I am busy you will just have to wait. My mum was left without oxygen as the nurses had forgotten to reconnect it back onto the wall after doing observations. Until a family member noticed this when visiting. I came to take mum home on wednesday and was told I could not enter as there was flu on the ward. Yet the whole family had been there visiting morning, noon and night for the past week. Most staff are lovely and caring but there are a few young nurses who seem to think they have authority and can speak to you anyway they want. This is the last thing we need as a family who are nursing our mum at the end stage of life. I will not allow it.
Visited Chronic Obstructive Pulmonary Disease on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Good morning, Firstly the team would like to apologise for the delay in responding to your serious concern. This is a result of issues with the NHS Website and not a reflection of the importance afforded to your concern here at the Trust. We would like to apologise that you have found it necessary to raise concerns about your mums care and treatment at such a difficult time for you all. We would like to be able to talk to you about this. If you would like to and feel able to do this, please contact patientexperienceandedi@sthk.nhs.uk and one of the team will be able to help you. Take care
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Review titled Fantastic staff and level of care
Rated 5 stars out of 5
by David Murphy - Posted on 26 February 2024
My mother was recently admitted to Whiston Hospital I would like to say a massive thanks to the Doctor's, Nurses and all staff from ward 3d for their professionalism and the level of care they provided to my mother. They are a credit to themselves and the NHS. All the staff were fantastic but there was one Nurse in particular who was outstanding. Apparently I can't say whether it was a Male or female etc in this review but the person in question was foreign and even though they were constantly busy juggling ten things at once they were always smiling and polite and professional The NHS would crumble without people like this
Visited Gastrointestinal and Liver services on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Dear David, Sorry for the delay in responding to your email, this has been due to an issue with the NHS website. Thank you for taking the time to provide feedback on behalf of your mum who was recently admitted to ward 3D. We are pleased that your mum has had a positive experience and your mum felt safe and well cared for. We are very proud of our staff here at the Trust. The team will forward your feedback to the ward manager so she can share the great feedback with the team. Wishing your mum well with her ongoing recovery.
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Review titled Very helpful staff
Rated 5 stars out of 5
by Victoria Bishop - Posted on 01 March 2024
I took my daughter to A and E with burns on her legs from a hot cup of tea. The nurse practitioner who cared for her was brilliant! Really caring and put my anxious daughter at ease.
Visited Accident and emergency services on February 2024
Review titled Whiston Hospital
Replied on 13 March 2024
Hi Victoria, Thank you for taking the time to provide your feedback following your recent attendance with your daughter to the Emergency Department. We are pleased to hear that you had such a positive experience and the staff were able to put your daughter at ease. We will ensure this is shared with the team who will be delighted to receive your feedback. Wishing your daughter a speedy recovery! Take care, Patient Experience and Inclusion team
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Review titled Amazing doctor phoebe cross
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
After having not the greatest experience of almost turning into a fish due allergic reaction ,the service from whiston was amazing especially from this doctor , so polite,calm,caring . She was amazing everything a doctor should be .thank you
Visited Accident and emergency services on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Good morning, Thank you for taking the time to provide feedback on your recent experience in ED. You must have been very frightened . we are pleased that despite this scary experience you felt that you were safe and well looked after. We will ensure that your feedback is forwarded to the team that looked after you. Wishing you speedy recovery and well with any future treatment that you may require as a result.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust