Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Emergency Radiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I recently had to visit accident and emergency for a Computed Tomography scan and having had such a negative experience with every other department, radiology was incredible. I was seen immediately and every single person I dealt with was so kind and caring and made sure I was comfortable with everything that was going to happen during the procedure. I couldn't get over how genuinely nice and interested every member of staff was. A stark contrast to the accident and emergency department and Ward 1b staff.
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 15 July 2024
Hi, Thank you for taking the time to provide your feedback, following your recent experience with our emergency radiology department. We are pleased to hear that you are happy with your treatment, and that you felt everyone who you dealt with was kind and caring. We will ensure this is shared with the team who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I overheard a nurse claim my seizure was "fake" because I sat down before the seizure. No IV was placed as per seizure protocol. This allows rescue medicine for subsequent seizures and prevents permanent brain damage and death. I have a long history of epilepsy evidenced by EEG and elevated blood seizure markers. I have suffered status epilepticus several times, requiring ICU treatment. One occasion led to cardiac arrest requiring resuscitation.
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 29 July 2024
Good afternoon, Thank you for taking the time to provide feedback about your recent attendance in ED. What you allege is very serious and we would like to look into the matter further. We cannot do this without your details and the date you are referring to. If you are willing to provide your details, please email, patientexperienceandedi@sthk.nhs.uk and one of the team will look into the care and treatment that was provided to you.
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Review titled Waiting time
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2024
My brother was triaged at 5.39 is last night, seen two doctors had a ECG and blood test, walked out at 2.30 am after seeing no one, over 8 hrs on a plastic chair!!!! He had symptoms of possibly stroke, so what use is the f.a.s.t warnings !!!!!
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 29 July 2024
Good morning, Thank you for taking the time to provide feedback about your recent attendance at ED. We are sorry that you decided to leave the hospital without treatment because of your uncomfortable wait. As your feedback was posted anonymously, we are unable to look into the circumstances fully, it you would like us to do this. Please contact the patientexperienceandedi@sthk.nhs.uk with your details and we will be happy to do this for you. If you are still feeling unwell, please get checked out by a health professional.
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Review titled First class care at Holbrook Unit
Rated 5 stars out of 5
by Elizabeth Johnson - Posted on 26 July 2024
I arrived at the Holbrook Unit yesterday at 8am, and without exception every member of staff I dealt with spoke kindly, clearly, and professionally. Each part of the process ran smoothly. The atmosphere in the Unit was calm and surroundings exceptionally clean and tidy. I was fully informed throughout, and Staff happily took the time to discuss any minor concerns. The experience has left me fully confident to return should the need arise.
Visited Plastic surgery on July 2024
Review titled Whiston Hospital
Replied on 26 July 2024
Good morning Elizabeth thank you for taking the time to tell us about your recent experience in the Holbrook Unit. We are delighted to see that every aspect of your care, treatment and the ward itself gave you the best possible experience. I shall send your comments over to the Unit so that the staff can see how much of a positive experience their care and consideration have made on you, and given you the confidence to come back if needed. The staff will be so pleased to see your feedback, its lovely for a patient to tell them they have done such a fantastic job Take Care Patient Inclusion and Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Alyson M - Posted on 24 July 2024
I attended Ward 3e as a day patient. Everyone completely exceeded my expectations. The entire medical team were fantastic & I felt so reassured . The ward was spotless, I felt totally looked after from beginning to end. Ward 3e is a credit to the hospital!
Visited Gynaecology on July 2024
Review titled Whiston Hospital
Replied on 26 July 2024
Good morning Alyson, thank you for taking the time to leave your comments on the recent experience you had on Ward 3e. We are delighted that you had such a positive experience and the staff made you feel so safe. I will pass your comments on to the managers on 3e so they can be shared with the staff who looked after you. Take Care Patient Inclusion and Experience Team
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Review titled Awful Children's A&E
Rated 1 star out of 5
by Barry - Posted on 20 June 2024
I really can't express how poor the Whiston children's A&E department is. After being quickly triaged, and sent for an X-ray, things went down hill very quickly. Sat there for nearly four hours. Our 9 year old daughter was in lots of pain in a wheel chair. No one saw us. The nurse simply started that other children who were more poorly were there. Waiting times were allegedly 5.5 hours (not when we arrived). There were kids with whooping cough in the waiting area. We asked if a doctor could call us with the results. They said it might happen. It didn't. They simply didn't care. I'm sure they were pleased that we walked out at 9pm as it was less work for them. I'm appalled that Whiston are causing unnecessary pain and suffering to children.
Visited Accident and emergency services on June 2024
Review titled Whiston Hospital
Replied on 21 June 2024
Hi Barry, Thank you for taking the time to provide your feedback. We are really sorry to hear about your recent visit to the children’s emergency department, at Whiston hospital with your daughter. We would like to look into this further for you, if you could please contact the Patient Experience & Inclusion Team - patientexperienceandedi@sthk.nhs.uk and provide further details (your daughter’s full name, DOB and address). We will look into this further for you. Best wishes, Patient Experience & Inclusion Team
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Review titled Fantastic staff.
Rated 5 stars out of 5
by Jamie-Lee Horrocks - Posted on 16 May 2024
I received phenomenal care from the midwives, student midwives, theatre staff and surgeons at whiston hospital. I had my beautiful baby girl at whiston, it was an unplanned c section but everyone was soooo lovely and caring. Made me at such ease even though I was very stressed and worried about the procedure! I cant express my gratitude to all staff involved, who helped me have such a fabulous experience giving birth!
Visited Maternity services on May 2024
Review titled Whiston Hospital
Replied on 16 May 2024
Hi Jamie- Lee, congratulations on the birth of your daughter and thank you for getting in touch to provide feedback. We are pleased that you felt reassured and in good hands at both a stressful and special time. We will ensure that your feedback is shared with the team that looked after you.
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Review titled Fantastic staff, friendly and helpful
Rated 5 stars out of 5
by Alison - Posted on 15 May 2024
I have only just started using Whiston Hospital and have used out patients dept and cardiology dept. Having blood test was easy.can honestly say the team is fantastic. Staff wonderfully helpful, patient , understanding. Lovely atmosphere. Congratulations on a fantastic service. 👏👏👏👏🌺
Visited Cardiology on May 2024
Review titled Whiston Hospital
Replied on 16 May 2024
Hi Alison, Welcome to Whiston for your care and treatment. Thank you for taking the time to provide feedback on your experience and our staff. We are pleased that you have had positive experiences and we will share your feedback with the Departments that you have named.
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Review titled nobody is answering the telephone
Rated 3 stars out of 5
by Nicky Cymru - Posted on 06 May 2024
I have tried several times to telephone 01514301520 today but the phone rings and rings without anyone answering it. Then someone picks up and immediately plonks the phone down, and when I ring again I get the engaged tone. I need to check whether my friend (an elderly and vulnerable lady) is on the burns ward, so that I can arrange to visit her. She doesn't have a mobile phone.
Visited Don't know on May 2024
Review titled Whiston Hospital
Replied on 07 May 2024
Good morning Nicky, I am sorry that you are having difficulty getting through to the ward. The number that you are trying is the Plastics speciality. Please give me a call directly and I will help you find your friend. Yvonne- 01514301226.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Paula McGarry - Posted on 08 May 2024
I recently spent 3 nights on 3e Ortho following a full knee replacement. The care and compassion given by all staff from the catering cleaning nurses doctors and consultant was remarkable. I had a bit of a rough time following surgery but nothing was to much trouble. Thankyou everyone for making my stay so comfortable.
Visited Orthopaedics on May 2024
Review titled Whiston Hospital
Replied on 09 May 2024
Hi Paula, thank you for taking the time to provide feedback about your recent admission to 3E. We are pleased that you have had a positive experience. We will ensure that your lovely feedback is shared with the team that cared for you. Wishing you a speedy recovery.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust