Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Supetb
Rated 5 stars out of 5
by NEIL CONNOLLY - Posted on 01 February 2024
Further to my earlier review I visited a and e I was by Triage Orthopidecs/Physo and X Ray this took about 4 hours I was made to feel at ease by eveyone I saw. Despite the a and e being busy all the staff where polit
Visited Accident and emergency services on January 2024
Review titled Whiston Hospital
Replied on 05 February 2024
Hello Neil, Thank you for taking the time to provide your feedback following your recent attendance to the Emergency Department. We are pleased to hear that you had a positive experience and the staff made you feel at ease. We will ensure this is shared with the team who will be delighted to recieve your feedback. Take care, Patient Experience and Inclusion team
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Review titled At times I felt you didn't care .
Rated 5 stars out of 5
by John Keefe - Posted on 10 January 2024
On a bus journey to Warrington on January 3rd 2024 , I started having terrible stomach pains . I didn't know it at the time but I had perforated an ulcer . A number of hours later I was taken into a.e It was around 11 . 30 pm . My twin brother gave my details at reception because I could barely speak , I heard him report that I was suffering from terrible stomach pains and that I'd been vomiting . I heard the receptionist say " Please take your brother to a seat and wait for a Dr to see him " . I've never known such pain like it , I couldn't sit down , I was literally climbing the walls . Hours and hours seemed to pass with only my blood pressure being taken . I felt I was on the point of collapse at any moment and if I had of collapsed I believe I would have died . I seemed to recall having my blood pressure taken again but no one asked me anything or asked myself to write anything down . I then got the idea to try and communicate with the receptionist to explain my belief that I had burst my appendix or burst an ulcer . As I was 'walking' towards the receptionist my brother told me I was having a blood test . It's now about 3.30 am if memory serves . I was then told my oxygen levels were fine . A little time after that I was taken to another room , a room with a green mural . At around 6 am , I was finally seen by a Dr , and that man played a huge part in saving my life .I'm not being dramatic , I'm not a drama queen , I'm a strong tall man , only my strength I believe kept me alive . To cut a long story shorter , I needed emergency surgery 17 hours after arriving at a.e . It was the worst night of my life . I'm now I believe recovering well . The Time I spent on 4a will be a time that'll never forget because of the kindness and caring I received from the wonderful nurses on that ward . I'm writing this because so much of my complete agony over so many hours could have been avoided if only the receptionist had given myself a pen and paper to write down what I was feeling . I didn't think of doing that at the time because I thought I was going to be seen presently . This is not a rant , I'm a great supporter of Whiston Hospital but ' Dear oh Dear ' , at times I thought you just didn't care .I'm sorry to say that but that's what I felt at the time . In the last year I've needed to visit the Hospital on 2 other occasions , once when I dislocated my thumb after falling of my bicycle and the other occassion was when I again fell of my bike and broke my clafikle . The pain I felt from those two injuries was not anywhere near being close to the agony I suffered from a perforated ulcer . I stepped onto a bus going to Warrington at 5.30 pm I was in agony for almost all the time up until I received the emergency surgery at 4.15 pm
Visited Accident and emergency services on January 2024
Review titled Whiston Hospital
Replied on 11 January 2024
Hi John, thankyou for taking the time to provide very detailed feedback on your recent experience at Whiston hospital. We are sorry to hear that some elements of your care and treatment added to an already difficult time for you. I would like to understand what went wrong and request that you contact me directly so we can arrange a telephone call or meet face to face when you are recovered. Please contact me on yvonne.mahambrey@sthk.nhs.uk. Looking forward to speaking with you.
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Review titled Fantastic staff and a great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I attended a and e on the 29th Jan with severe stomach pains as directed by my GP. I was told that the wait would be at least 7 hours to see a doctor. The hospital was very busy but the staff were working very hard and at all times showed care and compassion. The delays were out of their control but I do not feel that this influenced the care I received. The nurses and doctor I saw were fantastic. All checks were done and I was referred within the hospital to continue my care. The only complaint I have is the time scales but the care I received was great. Thank you.
Visited Accident and emergency services on January 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Good Morning, thank you for taking the time to tell us about your experience in our Emergency Department, and for your understanding about the length of time you waited to see a doctor. Our staff in the ED work very hard in difficult circumstances and I am delighted to see that although it was so busy you still felt you were treated with care and compassion. I will share your comments with the team in ED to show them how much you appreciated the care that they gave you at such a busy time. Best wishes, Patient Experience and Inclusion Team
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Review titled Excellent service
Rated 5 stars out of 5
by Sue Gaskell - Posted on 01 May 2024
The consultant my husband seen today was amazing. He provided five star patient care he was kind, and respectful. He took the time to listen and we felt like we were listened to wow what a wonderful Doctor. Outstanding patient care this gentleman has. My husband is in a wheelchair and I thanked the Doctor for talking to him and not me. Most people don’t do that well done to the stroke ward fantastic service you are all doing a wonderful job thank you.
Visited Stroke on January 2024
Review titled Whiston Hospital
Replied on 01 May 2024
Hi Sue, Thank you for taking the time to provide your feedback. We are so pleased to hear that you and your husband had a positive experience during your time on the stroke ward. If you could email us on patientexperienceandedi@sthk.nhs.uk and let us know what ward your husband was on (5C or 5D) and your husbands name, we will ensure your feedback is sent to the correct ward and staff. Best wishes Patient Experience and Inclusion Team
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Review titled A most enjoyable traumatic experience!
Rated 5 stars out of 5
by Stephen Nicholas Kyriacou - Posted on 18 January 2024
An appointment at The Holbrook Unit, Whiston Hospital with a plastic surgeon to remove a pesky melanoma on my chest filled me with dread, but I needn't have worried. Just wanted to convey my sincere thanks to the surgeon and all nursing staff for their warm welcome and for giving me highly professional experience. Whilst the actual procedure was unpleasant, the manner in which it was performed and how I was repeatedly kept informed, both pre and post-op was just fantastic. Massive thanks to everyone involved and long live the NHS. Great cups of tea, biscuits and sandwiches too!! Steve Kyriacou
Visited Plastic surgery on January 2024
Review titled Whiston Hospital
Replied on 19 January 2024
Hello Steve, Thank you for taking the time to provide your feedback following your recent attendance to the Holbrook Unit. We are pleased to hear that you had a positive experience during an unpleasant procedure and the staff made you feel at ease. We will ensure this is shared with the Holbrook team who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
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Review titled Efficient & kind
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2023
I recently took a friend into A&E after she damaged her foot badly. To my surprise we were triaged, checked over,x rayed, diagnosed and sent home within a 3 hour window. The staff were efficient, compassionate and polite and all medical information was explained efficiently. Many thanks - great job!
Visited Accident and emergency services on December 2023
Review titled Whiston Hospital
Replied on 27 December 2023
Hello, Thank you so much for taking the time to share your feedback following your friends recent attendance in the emergency department. We are pleased to hear you had such positive experience and we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team
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Review titled Amazing service from all seen
Rated 5 stars out of 5
by Kirsty Ashcroft - Posted on 21 December 2023
Attended AE this morning with septic tonsillitis. Waiting times were better than expected. Cannulated quick and had bloods done. Received IV steroids and IV antibiotics. Was looked after when getting treated by all nurses and Drs. The catering staff made sure i was offered food and hot drinks. It’s a busy time of year and no one enjoys working Xmas specially when you have families yourself. And everyone was in good spirits. I honestly can’t ever say a bad word about Whiston. Always have been looked after. I am a medical professional myself and know how stressful the winter pressures can be. But 10/10 for everything I feel so much better and hopefully I can enjoy Xmas with my children now. Thankyou all xx
Visited Accident and emergency services on December 2023
Review titled Whiston Hospital
Replied on 27 December 2023
Hi Kirsty, Thank you so much for taking the time to share your feedback following your recent attendance in the emergency department. We are pleased to hear you had such positive experience and we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
I visited this hospital recently and found the staff very pleasant and helpful also the doctor who saw me I was referred by my doctor keep up the good work
Visited Accident and emergency services on December 2023
Review titled Whiston Hospital
Replied on 11 December 2023
Hello, thank you for taking the time to provide such lovely feedback. If you would like us to send this to a specific department, please email patientexperienceandedi@sthk.nhs.uk with the details and we will be happy to share this with the specific staff involved in your care.
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Review titled Best hospital ever
Rated 5 stars out of 5
by Carol king - Posted on 15 January 2024
I recently had a mastectomy and diep reconstruction done by two consultants. Plastics and breast cancer specialists. I've never had such kind , caring doctors before. They both spent time explaining all the options and listened to what i wanted and why. They never rushed me, even when it must have put them into their own time after hours. My surgery ended at 9pm on a friday and they both individually came in on Saturday morning to check on me on their day off. How amazing is that? Also, all the other doctors and staff on ward 3a were professional and caring . I've seen so many doctors at so many hospitals this past year with having cancer, chemo and previous surgeries and all have been efficient and kind, but I cant put into words how this team felt different and more focused on me as an individual. They are worth their weight in gold. I could cry when I think of their kindness. Thank you to the breast cancer team and plastic surgery team.
Visited Breast cancer services on December 2023
Review titled Whiston Hospital
Replied on 16 January 2024
Dear Carol, thank you for taking the time to provide feedback on your recent surgical experience at Whiston Hospital at such a difficult time for you. We are pleased that you have had a positive experience and felt both cared for and cared about. We will share your feedback with the team that looked after you and wish you well for you recovery and ongoing treatment.
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Review titled Total respect and wonderful care given.
Rated 5 stars out of 5
by Irene Jones - Posted on 07 December 2023
I would like to thank the Doctor and all the Amazing caring staff on the Cardiac diognostic centre I was a very nervous patient all of the staff were very understanding and helped me through I am so very grateful to have been under there care I appreciated all of you thankyou Happy Chritmas to you all . Mrs Irene Jones
Visited Cardiology on December 2023
Review titled Whiston Hospital
Replied on 07 December 2023
Hi Irene, Thank you so much for taking the time to share your feedback regarding the Cardiac Diagnostic Centre. We are pleased to hear you had such positive feedback regarding the staff and we will ensure this is shared with the team. Wishing you all the best & a happy Christmas Patient Experience & Inclusion Team
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust