Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiston Hospital.
Reviews
-
Review titled Ct scan
Rated 5 stars out of 5
by Kirsty Louise Brown - Posted on 09 December 2023
I arrived today at the ct scan department (via the a&e scan as advised) the lady on reception was absolutely lovely!! She tried to book me in but advised me I was at the wrong hospital... My bad. She was so nice about it and called the other hospital to let them know I was so my way, however she managed to get me an appointment at whiston hospital to save me a journey. I wish I caught her name because she was just so lovely and kind. Thank you so much!
Visited Accident and emergency services on December 2023
Review titled Whiston Hospital
Replied on 11 December 2023
Hi Kirsty, Thank you so much for taking the time to share your feedback following your recent attendance at Radiology. We are pleased to hear you had such positive experience and we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team
-
Review titled Unable to get information
Rated 3 stars out of 5
by Anonymous - Posted on 11 December 2023
Awful follow up experience following an MRI - was told I would be contacted - nothing received and was unable to speak to anyone - could not get through on the phone. No other way of contacting ENT dept. Still no idea of outcome of MRI. Very poor practice indeed!
Visited Ear, Nose & Throat on December 2023
Review titled Whiston Hospital
Replied on 13 December 2023
Good morning, Thank you for taking the opportunity to provide feedback on your recent experience in Radiology. We are sorry that your experience has not met your expectation. Once reported, the result will be available to your GP to view on the results system. If your GP is unable to help you, please get in touch with the pals@sthk.nhs.uk with your details and which ENT Dr is treating you and we will help you.
-
Review titled Very Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
I was admitted to Whiston hospital on 19/12/23 due to a gastrointestinal problem. The staff were so kind and caring. I couldn’t have asked for anymore help and support. From the hospital porters to the HCA’s, nurses and doctors were amazing and work so hard. Thank you so much.
Visited Gastrointestinal and Liver services on December 2023
Review titled Whiston Hospital
Replied on 09 January 2024
Hello, Thank you for taking the time to provide such lovely feedback. If you would like us to send this to a specific department, please email the patientexperienceandedi@sthk.nhs.uk with the details and we will be happy to share this with the specific staff involved in you care. Wishing you a speedy recovery Patient Experience & Inclusion Team
-
Review titled Unbelievable
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
Cannot praise this hospital enough from what I have seen in the last 12 hours and ongoing… just to see the staff all welcome each other, think of each and work so well, with what they have and can achieve. Just the team effort and community spirit! It is an absolute joy to watch as they are treating my daughter.
Visited General Surgery on November 2023
Review titled Whiston Hospital
Replied on 03 November 2023
Hello, thank you for taking the time to provide such lovely feedback. If you would like us to send this to a specific department, please email the patientexperienceteam@sthk.nhs.uk with the details and we will be happy to share this with the specific staff involved in your daughters care. Wishing your daughter a speedy recovery
-
Review titled EPU
Rated 5 stars out of 5
by Lois hart - Posted on 12 November 2023
Sadly this was the third time I found myself needing EPU care within the last year. The nurses within this EPU are nothing but spectacular. Attending this department is nothing but devastating but the care given at such a difficult time is second to none. Communication, attention to detail and follow up has all been brilliant. I hope that I will not need follow up care from EPU again but throughout a terrible year, the help of this unit has guided me through some of the most difficult of days.
Visited Gynaecology on November 2023
Review titled Whiston Hospital
Replied on 14 November 2023
Hello Lois, thank you for taking the time to provide such lovely feedback, it is much appreciated. We would like to share your feedback with the team that looked after you, however we aren't sure which department you are referring to as EPU? Please could you let us know via email: patientexperienceandedi@sthk.nhs.uk . Wishing you a speedy recovery.
-
Review titled Excellent inpatient stay
Rated 5 stars out of 5
by Andrea Platt - Posted on 10 November 2023
I was recently in ward 4f for knee surgery. The ward staff were professional and efficient, the theatre team were reassuring and kind. The post operative care was excellent. I would like to praise all grades of staff for their politeness and excellent care. I felt in very safe hands.
Visited Orthopaedics on November 2023
Review titled Whiston Hospital
Replied on 13 November 2023
Hello Andrea, thank you for taking the time to provide such lovely feedback, it is much appreciated. We are pleased that you have had a positive experience and will share your feedback with the orthopaedic team who looked after you. Wishing you a speedy recovery.
-
Review titled Great service
Rated 5 stars out of 5
by Clare - Posted on 23 November 2023
My Dad attended the out patient department for a recheck appointment. He was in an enormous amount of pain due to his cancer which makes it very difficult for him to sit on a chair. There was a lovely porter who immediately alerted the nursing team to his distress and a bed and room was organised for him within minutes. The consultant visited him in this room and the phlebotomist also came to him to minimise his discomfort. After his appointment, the porter took him all the way back to my car in a wheelchair. All of this was done without having to ask. Everyone was so compassionate with him, and it was done in a light caring manner to minimise embarrassment. I can’t tell you how much it was appreciated. Thank you
Visited Haematology on November 2023
Review titled Whiston Hospital
Replied on 24 November 2023
Hello Clare, Thank you so much for sharing your feedback regarding your dad's recent visit. We are so pleased to hear that the porters were able to support your dad. We will ensure this is shared with the porter and if you could please let us know what speciality your dad was seeing, we will ensure that your feedback is also shared with the speciality he attended, you can email patientexperienceandedi@sthk.nhs.uk Wishing you and your dad all the best. Take care, Patient Experience & Inclusion team
-
Review titled Friendly helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Went in with a really sore knee was seen to as quickly as possible, had a X-ray got results in about 45 mins nurse was so nice explained everything properly to me what was wrong, gave me my medication and booked me in for a review once my swelling has gone down as was really swollen. Gave lots of advice of what to do at home. Was a lovely nurse at a & e helped me a lot thank you so much 😊
Visited Accident and emergency services on November 2023
Review titled Whiston Hospital
Replied on 22 November 2023
Hello, thank you so much for taking the time to provide your feedback following your attendance to the Emergency Department and Radiology; we are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff. Take care, Patient Experience & Inclusion Team
-
Review titled Amazing Staff
Rated 5 stars out of 5
by Isla - Posted on 25 November 2023
My daughter refused to take the sleeping gas at the last second and although her behaviour still haunts me, I can’t thank the staff enough for being so patient and coming up with all the different ways to talk to her. My head was in pieces trying to work out where the sudden fear and from but staff stayed calm, professional and supportive throughout. I wanted to apologise to them for what we put them through and thank them for trying so hard for Isla - she now fully regrets her decision and wishes she’d have listened to you now.
Visited Children's & Adolescent Services on November 2023
Review titled Whiston Hospital
Replied on 28 November 2023
Hi, thank you for taking the time to provide feedback on your recent experience with your daughter and in particular our amazing staff. We are sorry to hear that the attendance was very traumatic for you both. We would like to be able to share your feedback with the team but you didn't specify which Department treated your daughter. If you would like us to do this please email the patientexperienceandinclusionteam@sthk.nhs.uk and we will be happy to do this for you. We hope that Isla is making a good recovery.
-
Review titled Superb Teamwork...
Rated 5 stars out of 5
by James Page - Posted on 15 November 2023
From my initial procedure at St.Helens Hospital in early September, right through to my ongoing weekly treatments at the 'Dressings Clinic' the clerical & medical staff have been excellent. Despite the huge numbers of patients and demand for services, they have been cheerful, friendly and supportive. So often, NHS staff only get to hear complaints, which can be very demoralising. The nursing staff and doctors took time to explain everything that took place with my treatment. Many thanks indeed and 'keep up the good work'.
Visited Plastic surgery on October 2023
Review titled Whiston Hospital
Replied on 16 November 2023
Hello James, thank you so much for taking the time to provide your feedback. We are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff. Take care
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust