Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by John Bayliss - Posted on 15 June 2023
Went in with pneumonta staff wonderfull totally professional combined with empathy and care could not be bettered the whole team as i see it wonderfull especially ward 2x John Bayliss Haleoodu
Visited Chronic Obstructive Pulmonary Disease on June 2023
Review titled Whiston Hospital
Replied on 19 June 2023
Thank you for taking the time to provide feedback on your recent experience in the Critical Care Department at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the team .Wishing your loved one a speedy recovery.
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Review titled What a team
Rated 5 stars out of 5
by Jayne Davies - Posted on 03 December 2023
Following a fall my dad had broken his arm, off to AED, they looked after him so well, he spent a few days on a ward and was sent to convalesce, unfortunately he got worse and was back in AED, the 2 nurses in the plaster room where Amazing, he was in a mess, lots of pain they worked so well together, it was amazing to see how they calmed him down, sorted his arm without pain or him knowing, incredible, so I never got your names ladies but I guess you and your team know who you are. I love how you all work together as a team and just get the job done, I have been in the trade myself for a number of years and I can see how “ old school “ still works well. Thank you xx I have spent so much time in Whiston/ st Helen’s, this year I feel I need a personal car park pass!! Thank you to all the staff, don’t change your doing a fantastic job x
Visited Orthopaedics on June 2023
Review titled Whiston Hospital
Replied on 05 December 2023
Hello Jayne, Thank you so much for sharing your feedback regarding your dad's recent visits. We are so pleased to hear that you had a positive experience during a very difficult time. We will ensure this is shared with the teams involved and we wish your dad a speedy recovery. Take care, Patient Experience & Inclusion team
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Review titled Waiting for an operation
by librarr78 - Posted on 29 June 2023
I've been in and out the hospital for 8 months now. Heavily depressed, defaulted on my mortgage payment and been told I've got to have another operation arthroscopic. I've had my pre-op but been waiting 2 months. I've called admissions every Thursday for the last 2 months. I'm down as an emergency and a priority and they can't tell me a date even though I signed to have it done in April. Imagine how much time and resources are wasted getting people up for pre-op and they can even get a date. I got told pre-ops only last for 4 months so I will be going for another one in 2 months time.
Visited June 2023
Provided by Care opinion
Review titled Whiston Hospital
Replied on 30 June 2023
Thank you for taking the time to provide feedback about your experience regarding surgery that you require, it is much appreciated. We are sorry to hear that that you have had a negative experience so far and that this has also caused you emotional and financial difficulties . Without your details we are unable to look into this for you. Please contact pals@sthk.nhs.uk or call 0151 4302376 and the PALS team will be happy to help you.
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Review titled A&E
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
Thanks to all the Drs and staff. Professional and caring service from everyone in A&E Prompt tests/scan. Everything explained to us. Follow up telephone calls from Stroke Department . God bless the NHS.
Visited Stroke on June 2023
Review titled Whiston Hospital
Replied on 26 June 2023
Thank you for taking the time to provide feedback on your recent experience in ED at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the Emergency team .Wishing you a speedy recovery.
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Review titled exellent service from everyone
Rated 5 stars out of 5
by joseph thomas baines - Posted on 28 June 2023
the staff from reception, to the nurses, to the doctors,and the carpark were exellent in the treatment and care of both my wife and myself.everyone involved with the care of us both were kind,polite,and accomodating with any questions we had.they put us both at ease on a worrying day.thank you all.
Visited Plastic surgery on June 2023
Review titled Whiston Hospital
Replied on 29 June 2023
Hi Joseph, Thank you for taking the time to provide Such lovely feedback on behalf of your wife about your recent experience at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience . If you could contact the Patientexperienceteam@sthk.nhs.uk, letting the team know which Department/ward that you were treated on, we will be able to share your feedback with the team .Wishing your a speedy recovery.
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Review titled Had a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Mum was rushed in to an and e on Tuesday after a medical episode. Every doctor and nurse has been amazing with both myself, my sister and other family members as well as my mum, she was in a and e for two days before moving upto a ward but the care she received was outstanding. There’s a couple of nurses who really stood out, and I will thank them personally. Mum is doing well on her ward and I honestly think this is down to the staff on an and e.
Visited Accident and emergency services on June 2023
Review titled Whiston Hospital
Replied on 05 June 2023
Good morning, Thank you for taking the time to provide feedback on your mums recent experience in the ED Department at Whiston Hospital, it is much appreciated. We are pleased that you both have had a positive experience and will ensure that your feedback is shared with the team .Wishing your mum a speedy recovery.
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Review titled Exceptional service
Rated 5 stars out of 5
by Marie Goulding - Posted on 31 May 2023
Attended Holbrook unit today for minor surgery, all staff were friendly, informative and very professional, a credit to your very impressive hospital and the NHS. Would definitely recommend this hospital to others, thanks a million
Visited Plastic surgery on May 2023
Review titled Whiston Hospital
Replied on 05 June 2023
Morning Marie, Thank you for taking the time to provide feedback on your recent experience at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the team on the Holbrook unit. Wishing you a speedy recovery.
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Review titled Critical care unit outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
We was visiting a loved one on the critical care unit what they provided for the individual was brilliant and to the family the care we got was great.. the staff are down to earth, doctors will answer questions truthfully to you regarding what situation the patient was in.. I would recommend the critical care unit in whiston hospital to anybody We couldn’t thank you enough what you did for us Thank you
Visited Intensive Care on May 2023
Review titled Whiston Hospital
Replied on 19 June 2023
Thank you for taking the time to provide feedback on your recent experience in the Critical Care Department at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the team .Wishing your loved one a speedy recovery.
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2023
I was contacted at home because my blood results where very low . Told to go to hospital with a bag was told I was not to drive myself & needed a blood transfusion and would be admitted. Asked could I go to my local hospital “no” I was very poorly .when I arrived at 8pm nobody new anything about my case . Seen in triage nurse was rude,waited another 3hrs to have a line put in finally seen at 6am after 8hrs . Doctor was very good could not understand why I was not allowed to be at my local hospital. The nurse who contacted me from laboratory needs better training my journey to Whiston hospital was not necessary a very unpleasant anxious wait. Never experienced conditions so bad at a hospital
Visited Accident and emergency services on April 2023
Review titled Whiston Hospital
Replied on 02 May 2023
Good morning, thank you for taking the time to provide feedback about your recent experience at Whiston hospital, we are sorry to hear that you have had a poor experience and have travelled far from home. Without your details we are unable to look into the specifics of your experience for you and take any necessary action. If you would like us to look into your concern you can contact pals@sthk.nhs.uk or telephone 01514301376, where a PALS officer will be happy to help you.
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Review titled Long waiting time and no privacy
by wooder - Posted on 27 April 2023
My wife was referred to Whiston A&E for a heart related problem. We arrived at the dept at 2.05 pm and during the first three hours waiting she had an ECG test and a blood test, each of which took a few minutes. We then waited another four hours and twenty minutes before the results were analysed and she was told she could go home. We left at 9.25 pm a total of seven hours twenty minutes later. Although the medical care was good, I felt the waiting time was excessive and privacy was non-existent. The waiting room was mostly full all the time with patients turning up bleeding from injuries, being sick, crying, etc. and you could hear clearly patients being asked at the checking in desk what the ailments were, including one person who had to describe anal bleeding in full earshot of everybody nearby. I last attended Whiston A&E about two years ago with a broken leg and it was exactly the same then. Surely someone in authority can see that this is not right and make arrangements to improve the situation to make the experience better for the patients who have to endure such long waiting times.
Visited April 2023
Provided by Care opinion
Review titled Whiston Hospital
Replied on 27 April 2023
Good afternoon, thank you for taking the time to share your experience on behalf of your wife following a recent attendance to the Emergency Department. We are sorry to hear that you have had a negative experience. We will share your feedback with the ED team. If you would like us to look into the circumstances of your wife's waiting time, we will be happy to do that. Please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 01514301376, a PALS officer will be happy to support you.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust