William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled missing medication
Rated 2 stars out of 5
by Raymond Merwood - Posted on 04 September 2024
The tablets you ask me to take in my discharge letter were not given to me and now have to visit my Doctors Surgery to get them but should have been taking them for the last two nights
Visited Pharmacy available on-site on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 05 September 2024
Dear Mr Merwood, I am so sorry that this happened to you and obviously this is not the treatment we want our patients to receive. If you would like to discuss your experience further please contact my department via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Unprofessional
by Nicola - Posted on 24 September 2024
Went with a pws the DR anx the other lady from ot she saw was very acceptable however the nurse and the other staff members were very unprofessional ...asked 4 times for a wheelchair so the person support could use by the time one arrives it wa s too late ..nurse's standing there arm around another nurse stating about medication..porter saying to pick up a 50p coin left on the floor trying to makd put i needed that 50p pence...maybe taking the mick as I wasn't made up and only be en on support all day previously and sleep at work then to be on another 13.5 hour shift with a 20 minute break if that ...to be so in professional...I would definitely not send my dog here ...absolutely dreadful place ...if rather die In pain than come here ...
Visited Don't know on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 25 September 2024
Dear Nicola, Thank you for sending in your feedback. Please can you advise where you was when this episode occurred? Were you in A&E? Please can you respond via my teams email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent care
Rated 5 stars out of 5
by Jade - Posted on 15 October 2024
My dad was airlifted to hospital after having a cardiac arrest and was admitted into Icu. The treatment and support to me and my family was amazing.
Visited Intensive Care on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 18 October 2024
Dear Jade, Thank you so much for your feedback. I will share your comments with the ICU staff who will be so happy to receive them. The team do a fantastic job day in day out and I am so pleased that you felt this was reflected in the way you and your family were treated. I wish you and all your family all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Wonderful care & superb staff
Rated 5 stars out of 5
by Frances Brazier - Posted on 25 September 2024
I rushed my son to the A&E department just after 3am on Saturday morning. He was suffering from extreme stomach cramps & was crying out with pain. He was attended to immediately & taken to the major incident area where the care was continued. The nursing staff on duty were incredibly compassionate & attentive. He was then sent to the Surgical Emergency Assessment Unit & was again examined by consultants. He was luckily discharged around 3pm after a final examination by a consultant. I could not be happier with the care my son received & thank all the nurses and doctors who were on duty that weekend.
Visited Accident and emergency services on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 26 September 2024
Dear Frances, Thank you so much for passing on your feedback regarding the great care/treatment your son received. It is lovely when patients pass on things that went well and I will make sure to share your kind words with the department so the staff involved can be notified. I wish your son a speedy recovery and wish you and your family all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled My experience was 100% positive
Rated 5 stars out of 5
by PollyVinall - Posted on 11 September 2024
I checked in through A & E and once going through the normal expected long waiting times to see the nurses, doctors and receiving results I was admitted. I can only say that my short stay at William Harvey hospital on the Kings Ward was exceptional. The staff from the doctors, nurses, carers, cleaners and the waiting staff that took our orders for food and served us, were amazing, so very caring, friendly and there was a feel of a personal touch. The women that I shared the ward with were so welcoming, supportive of each other while each one of them having gone through life changing operations and then having to adapt. So inspiring. Finally the air bed was the best, it made the stay so more comfortable. This is the NHS at its best.
Visited Don't know on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 September 2024
Dear Ms Vinall, Thank you so much for passing on your feedback. I'm glad you had such a positive experience. In order for me to be able to share your kind words would you mind advising which of the Kings wards you was on. was it Kings A2, B, C1, C2 or D? If you would like to let me know via my teams email address it is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Very Disappointing
Rated 1 star out of 5
by Nikki - Posted on 12 August 2024
I regret, I cannot say that my four days' experience at the WHH (A&E, then in the Ward) was an eperience I would recall with pleasure. Therefore, I, personally, would not recommend this hospital to friends or family!
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 August 2024
Dear Nikki, Thank you for passing on your feedback. I am so sorry that you had such a bad experience. Would you mind contacting my team's email address which is ekhuft.patientvoice@nhs.net and giving a bit more clarity regarding why you wouldn't recommend our Trust. It would help so we can improve our services and hopefully yours should you attend our hospitals again. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Fantastic staff, fantastic care
Rated 5 stars out of 5
by MRS S L POLLOCK - Posted on 24 August 2024
Came as out patient and found all staff to be kind, pleasant, helpful. Appointment bang on time and staff went above and beyond! First time and was very impressed. Very pleased to see Costa Coffee here .
Visited Oral and Maxillofacial Surgery on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Mrs Pollock, Thank you for your kind words. I will be sharing with the staff, who I'm sure will be very happy to read your feedback. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Superb treatment
Rated 5 stars out of 5
by Tony Buttler - Posted on 13 August 2024
The treatment I received from the time that the support volunteer arrived in advance of the ambulance on the afternoon of 27 July to my discharge on 6 August was superlative. Every one of the medical staff that attended me performed in the most professional way and cheerful manner. Absolutely brilliant. Thank you.
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 14 August 2024
Dear Mr Buttler, Thank you so much for your lovely piece of feedback. I have passed your kind words onto the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled thank you and sorry its so late
Rated 5 stars out of 5
by Irena Chojnacka - Posted on 31 August 2024
sorry its so late! but on the 15th august of 2013- the a/e consultant on that shift saved my life. I had a brain bleed from a ruptured avm. she asked my husband if I could be in a research trial for stopping bleeding- and it worked. I am now 11 years after the horror of this episode and will forever be grateful for her care and all of the hcp's that assisted her. I am so thankful- thank you -irena chojnacka ( it happened on the 15/8/2013) A day I will never forget ....It has changed my life and I have only you and your fabulous team to say a great big thank you for all you did in saving my life x
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Ms Chojnacka, Your story is lovely to read and it is never too late I feel to pass on gratitude. I will make sure to pass on your feedback to the department. I am so pleased your experience has had a positive impact on your life thanks to our wonderful staff. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Totally useless
by Paula Bottone - Posted on 23 August 2024
I was in a mental crisis last night. I was phoned by a doctors and was told that I should go to the William Harvey hospital. I arrived and was triaged and was told that I was to have a wound dressed and speak to a member of the mental health team. What a complete load of rubbish. I was waiting and kept on asking and was told the doctor would be 10 minutes. I am also autistic and have adhd. This was not taken into consideration. 6 and a half hours later, the mental health room, which happens to be in the rapid assessment area ,began to fill up with patients which I was not comfortable, so without questioning I left the hospital and returned home. It is now 8.50am and I'm feeling worse than before I went in. The hospital is a disgrace and should be absolutely ashamed of themselves. I will never trust them again and it's an absolute shambles
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Ms Bottone, I am so sorry you had such an ordeal. Would you be willing to discuss your experience further by contacting my departments email address which is ekhuft.patientvoice@nhs.net I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Coordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust