William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant team
Rated 5 stars out of 5
by Mr L R Parry - Posted on 13 March 2024
I had a catheter angiogram on Monday, was very anxious, but the staff was excellent put me at ease, My Nurse surpassed him self, so helpful and explained every think well, But all the staff was friendly with a smile, only problem was waiting for the report which took a few hour's. It is a shame they do not have the funding from the trust to make it a centre of excellence doing high end surgery to save people going to the London hospitals,
Visited Cardiology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Mr Parry, Thank you for passing on your feedback and I have made sure to share your words with the department. I am so pleased you was treated so well. I'm sorry you had to wait for a long time for the report however. I can appreciate how frustrating this must have been. You raise a good point in relation to access to services, if you wanted to raise this you could contact the Kent & Medway ICB (integrated Care Board) and give some feedback. I wish you all the best. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Attentive professional care
Rated 4 stars out of 5
by ACC - Posted on 11 March 2024
Procedure was explained prior to it's commencement. Nurse n made me feel really welcome and looked after me post op. Well done to Nurse n. Theatre was spotless and the team working on me clearly had a great rapport.Thry worked well together which gave me reassurance as a patient.
Visited Cardiology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Patient, Thank you so much for your feedback. I am so glad to read that you was made to feel welcome and that you felt looked after. This is as it should be but its really lovely of you to acknowledge this and feed this back. I also appreciate your comments surrounding the departments cleanliness and the reassurance you received. I will make sure this is all shared with the department. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled MaxFax - Wonderful Service, Great Staff
Rated 5 stars out of 5
by Tricia Casey-Green - Posted on 09 March 2024
I have been attending Maxillo Facial dept for quite a few months now for various issues brought on by another rare condition. Everyone, from reception to secretarial, to nurses and consultants have been nothing short of fabulous. Kind, considerate and professional. Friendly without being familiar. I had to wait for eventual treatment and even a minor mix up was dealt with in a sympathetic way. The consultant involved was brilliant and knew about the condition that brought me to the door, which was reassuring. There were other patients who needed their services more than myself, and they also had nothing but excellent things to say about them. This department is great - and I would like to make sure that they know that.
Visited Oral and Maxillofacial Surgery on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Thank you so much for your feedback. I am so happy to read that you were treated so well by all staff involved and it is so kind of you to share your positive experience. I have passed this onto the department. All the best to you. Josh Page (Patient Feedback Co-ordinator)
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Review titled A and E
Rated 5 stars out of 5
by Sarah - Posted on 22 March 2024
My daughter suffer an anaphylactic reaction, she was treated with dignity and respect. She was seen very quickly in an and E. Blood tests were taken quickly, we had a wait for the results. We then went to serc unit! The staff there were kind, caring and reassuring to a very frightened 16 year old.
Visited Accident and emergency services on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Sarah, Thank you so much for your kind words. I am so pleased to read that your daughter was treated so well and I wish her a speedy recovery. I will make sure to share your comments with the department, which I'm sure they will love to hear. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Great care and kindness
Rated 5 stars out of 5
by Kim - Posted on 05 February 2024
My mum has sadly been at the William Harvey since last Tuesday at midnight. The care she has received from everyone from critical care to the staff on Kent a2 ward has been outstanding. I know they are busy yet everyone has gone above and beyond. She’s been so well looked after and I’ve been here for 12 hours some days so know it’s constant and she even asked me to do this. Thank you for everything all of you.
Visited Don't know on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Kim, Thank you so much for your lovely words. I have made sure to share your feedback with the departments you mentioned who will be so grateful. I am so glad your Mother received such great care. This is the care we expect all our patients to experience. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Avoid if at all possible
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
My mum was taken by ambulance in the A&E department losing consciousness for a substantial amount of time. She lost consciousness again in the ambulance on the way there and was confused and quite poorly on arrival. I could not believe my eyes, although this particular point is no fault of the staff I have never seen so much chaos. There were trolleys in every available space. My mum was placed in corridor where the new ambulance arrivals wait. She was there for about 6 hours. No water, no food, nothing. I asked repeatedly for water and was told there were no cups by the dispenser.when asking how she could access water the nurse shrugged her shoulders and said I don't know. I had to buy some. I don't mind this but had mum been alone she'd have had nothing at all. She was seen by a doctor had CT scan and told she needed fluids, antibiotics and anti sickness. It took approximately 6 hours for a drip to be put up. By now mum was pretty poorly. This is with constant asking what's happening by me. Then she was moved, another corridor where the nurse (when I found her as the other nurses told me they weren't responsible for her as she was not in their section) she eventually admitted mum had been completely forgotten about. She eventually was told she was allowed food after 9 hours and no one having a clue if she was allowed, and a cup of tea. Seeing the doctor again she was told she was well enough to go home. (She had improved a fair bit once the drip was in) was then told another doctor has changed his mind and wanted more bloods.....four hours later, after being forgotten again and after lots of pushing we were eventually seen and she was discharged. There were vulnerable elderly patients sitting in corridoors completely naked, no screens, no one there to be their voice. When I saw them I reported it immediately to be told by staff they were aware. My heart broke for them, it was very distressing. I had to stop an elderly lady in front of mum in the corridor from taking her medication she had hidden in a bag under her sheets. She clearly had dementia and was left alone for hours at a time. I understand our nhs staff are under increasing pressure, and funding is not their fault. But some of the attitude of the staff needs to be addressed. Unfortunately due to my own ill health I've visited other A&E department all to frequently when extremely busy. But always been reassured I wasn't forgotten kept updated and looked after. This was a shambles and put me in a very uncomfortable position of pushing staff that already extremely busy and being told repeatedly mum was not their responsibility but if things became desperate they would have to help. I wouldn't take her there again unless absolutely desperate.
Visited Accident and emergency services on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Thank you for your feedback. However I am so sorry you and your Mother had such a terrible experience. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Alternatively if you would just like to talk more about your experience as an opportunity for learning and wish to raise this purely as feedback please could you contact my team via our email address which is ekhuft.patientvoice@nhs.net We would be very interested in speaking to you about your experience. I wish you and your Mother all the best and again my apologies for the experience you both had. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled A&E - poor care and protocols
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Arrived A&E early hours Friday morning after being sent from K&C minors for CT for possible fractures and internal issues after fall. Accompanying notes not passed to triage after booking in. Triage nurses marked disinterested and uncaring attitude, open booths with no seating for patient so expected to stand and confidentiality issues about personal info sought in public area. Not busy but long wait to be forwarded to majors. Asked triage about pain relief and request for info - told 'I'm rather busy'! Toilet hygiene appalling and needs addressing both areas, along with access to water for patients alone and disabled by injury. Majors appeared understaffed, chaotic, with no direction for patients. Waited many hours for doctor interview to then deliberate how to proceed and discovered they had no documentation of my allergies despite giving info on arrival and red wristband. No wheelchair availability though walking obviously difficult. Can only praise the crisps and cup of tea that arrived halfway through the night by which time I was shaking. Discharged next morning after consultation, worse for the ordeal and no painkiller renewal. Wouldn't visit this hospital by choice again unless major improvement in protocols and vision for humane patient care.
Visited Accident and emergency services on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Patient, I am so sorry to read that you had such a difficult time when recently attending A&E, If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Alternatively if you would just like to raise your experience feedback please could you contact my team's email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Really kind and helpful
Rated 4 stars out of 5
by Sarah Jane Williams - Posted on 12 February 2024
When I arrived at the hospital this morning I could not find anywhere to park. One of the parking attendants directed me to the Fracture car park. On arrival there a kind attendant directed me to a nearby space, helped me to pay and was reassuring about what might happen if I exceeded the estimated time. I did thank him then and again when I returned to my car but I would really like the hospital to know how helpful the two men were when I was beginning to panic. I would also mention the lovely friendly lady in Reception as well as the volunteer greeter. Thank you - you all helped make my visit less intimidating. Sarah Williams
Visited Don't know on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Ms Williams, Thank you for passing on your feedback. I appreciate how frustrating and difficult parking can be so I am so glad to read that our staff were so helpful and made you feel less intimidated. When patients and their relatives attend our hospitals they do not need more stress and I'm pleased that our staff alleviated this for you. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent Service
Rated 4 stars out of 5
by Jacqueline Fancourt - Posted on 19 February 2024
I had a nasty fall and was dreading going to the hospital, because of all the horror stories I had heard about, but my experience could not have been better! From a friendly receptionist when arriving to all the lovely nurses and X-ray department who dealt with me. Luckily I only had a twenty minute wait to see the nurse as apparently to see a doctor was up to four hours , but all in all from arrival to departure it was only one and a quarter hours, with an added bonus of the barrier being up, so no charge for the car park! So well done to all the lovely hard working staff at William Harvey hospital.
Visited Accident and emergency services on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Ms Fancourt, Thank for such lovely words which I will be sure to share with the team. It is so nice to read that you had such a good experience. It is this type of episode that gives our patients confidence and it is so kind of you to pass this on. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Could not have been better
Rated 5 stars out of 5
by Gloria Bryan - Posted on 21 June 2024
I was in hospital for a month and could not have wished for better care, from going to A&E to the ward everyone was amazing, on the ward the doctors , nursing staff, catering staff and everyone else were all pleasant and nothing was too much trouble, the ward was spotless, can not give enough praise
Visited Don't know on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 24 June 2024
Dear Ms Bryan, Thank you so much for your beautiful feedback. Its so great to read that you had such a positive experience throughout your whole treatment episode. I will pass your kind words onto our staff. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust