William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
-
Review titled Appointment reminders
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2023
Fed up with text/phone reminders requiring response only to be followed up with vague phone message re forthcoming appointment - if you don't take calls leave more details as you never do recall within 24hrs - do I assume you're cancelling? rescheduling? I'd already confirmed I'd attend by earlier text. Overkill. Pointless. Stressful as I initially cancelled an appointment for fear of being bumped off list because I couldn't confirm my appointment only to turn up on hastily rescheduled appointment to be told I'd cancelled. By the way I'm a cancer patient and anxious not to waste time/appointments only to be stressed to the heavens by this system.
Visited Day treatment services on September 2023
Review titled William Harvey Hospital (Ashford)
Replied on 04 September 2023
Thank you for taking the time to give us your positive feedback. I am so sorry, this is really not what any patients should have to deal with, let alone when suffering with Cancer. I will pass this feedback onto the department as this really needs to be looked in. I will come back to you regarding this matter and advise on what is happening to rectify this issue.
Provided by Care opinion
-
Review titled Excellent Service
Rated 5 stars out of 5
by Ann Bailey - Posted on 30 August 2023
I was staying in the area en route to France for 6 weeks. Two weeks prior to my journey to Folkestone I had been extremely unwell with a gastric infection. I was not really fully recovered but convinced myself I would improve. Unfortunately I developed further, different gastric symptoms and became concerned about my decision to travel. I phoned 111 and was advised to attend William Harvey. I cannot fault the speedy, efficient, caring and kind service provided by the urgent treatment centre staff. Clinical decisions and assessments were undertaken in a timely manner and I did not have to keep repeating my story. The on call GP listened to my concerns, examined me thoroughly and carefully. I cannot fault her explanation of what was going on, how to manage my symptoms and what to expect from the medication prescribed. She was kind, professional and reassuring. She even started treatment immediately by obtaining one tablet rather than having to wait for a chemist to open the following day, Patient centred care. The NHS at its best. Thank you,
Visited Accident and emergency services on August 2023
Review titled William Harvey Hospital (Ashford)
Replied on 31 August 2023
Thank you for taking the time to give us your feedback. I’m pleased you were treated so well and had such a positive experience. I will make sure to share your kind words with the Team.
Provided by Care opinion
-
Review titled Chaotic mess with lack of care or experience
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
Firstly upon arriving my husband and I heard a surgeon shouting at someone over the phone (in a public part of A&E), about one of his patients not receiving a CT "oh I forgot to put it was a head injury, I'll learn that going forward but this is emergent" felt embarrasing and didn't give us confidence that the team here know what they're doing. Secondly, there was a lack of empathy, my bloods were taken then ECG and I was told to go to secondary waiting area, was told 2hr wait then 5hr wait...I get it is busy but to expect people to wait 5hrs and then tell me I can leave and results for bloods will be sent to GP, my GP never received these and I am now being advised to come back.
Visited Accident and emergency services on August 2023
Review titled William Harvey Hospital (Ashford)
Replied on 09 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you had such a bad experience and fully understand your frustrations surrounding your very lengthy wait and then having to go back after already having a blood test. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
-
Review titled Dreadfull
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
Attended via Ambulance, left on trolley for 9 hours, given one 500ml bottle of water all day, offered lunch but not appealing, took blood but did nothing else, didn't even tell me results. Discharged myself as nothing happened period and able to receive more care at home. I wouldn't recommend this hospital to my worst enemy.
Visited Accident and emergency services on August 2023
Review titled William Harvey Hospital (Ashford)
Replied on 08 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you had such a terrible experience. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
-
Review titled No problems here
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
Thank you all for taking care of my mum last night. Caring attitude and thorough testing to make sure she was ok to come home this morning.
Visited Accident and emergency services on August 2023
Review titled William Harvey Hospital (Ashford)
Replied on 15 August 2023
Thank you for taking the time to share your mum's experience in the Emergency Department at William Harvey Hospital. Your lovely comments are much appreciated and will be shared with the team. I hope your mum is feeling much better. Best wishes
Provided by Care opinion
-
Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
No diagnosis in 9 years. No one seems interested in working out the problem or even has any differential diagnosis. No one seems interested in following up after test results or bothers explaining them. I've been refused a request to see a consultant even though my symptoms are worsening and to top it all, my GP surgery tells me that if I want to see the test results I have to request them from my consultant. When I phone the hospital, the system repeatedly hear urology instead of neurology or if I use the consultants name it is not recognised. I have followed instructions and said operator at the appropriate time, expecting to speak to a human only to find, after several minutes waiting that operator is not available. I fell utterly abandoned by the NHS.
Visited Neurology on July 2023
Review titled William Harvey Hospital (Ashford)
Replied on 01 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you feel there is a lack of interest regarding finding a diagnosis and that you have been dealing with this for such a very long time. I can only imagine how stressful and disheartening this must be for you. You are absolutely right about the Trust telephone system and this is something that we are already working with our IT department on as we aware of the issues patients are experiencing. If you would like us to look into what is happening regarding your diagnosis please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
-
Review titled So good but toilets
Rated 4 stars out of 5
by ferne1234 - Posted on 15 July 2023
Several stays of four days during July and August 2023. Staff were of top quality as was the care. My complaint is about the cleanliness of the ward toilet. Lots of cleanliness except in the ward toilet situated about three meters from the ward. Lotsof cleanliness spoilt by a toilet which was really unfit to use and needed a cleaner to attend on a very rgular basis. I appreciate how hard it must be and that patients can be there own enemy but come on please some toilet improvements are a must.
Visited Accident and emergency services on July 2023
Review titled William Harvey Hospital (Ashford)
Replied on 20 July 2023
Thank you for letting us know you received top quality care whilst in William Harvey Hospital. However I'm sorry to hear that the ward toilet was not clean. I will pass your comments on to the service to look into. Best wishes
Provided by Care opinion
-
Review titled Wonderful care
Rated 5 stars out of 5
by Sarah Wilson - Posted on 17 June 2023
Delivery Suite and Folkestone Ward - hardworking, kind and professional staff from the lady that brings breakfast, all midwives and the consultants. You feel supported and nothing is to much trouble, explained every procedure that was going to take place , constantly being observed, checked and took the time to talk to you to make you feel comfortable, they even supported birthing partners despite being so busy and over stretched.
Visited Maternity services on June 2023
Review titled William Harvey Hospital (Ashford)
Replied on 20 June 2023
Thank you for taking the time to give us your positive feedback. What a lovely observation. We will make sure this is shared with the team.
Provided by Care opinion
-
Review titled Excellent care
Rated 4 stars out of 5
by Paul Dobson - Posted on 07 June 2023
My father was reviewed by the A&E team after being referred from another department over other health concerns. The team were super friendly and provided excellent care. The doctor was very clear what she was looking for and very understanding and considerate when examining and speaking with my elderly father. The nursing team were also attentive and welcoming. Although they were very busy the whole team made time for the patients. We did have to wait quite a bit of time, but this was purely down to the department obviously being short staffed and having a large number of patients.
Visited Accident and emergency services on June 2023
Review titled William Harvey Hospital (Ashford)
Replied on 09 June 2023
Thank you for taking the time to give us your feedback. I’m pleased you had such a positive experience.
Provided by Care opinion
-
Review titled No acknowledgment 5 months after referral
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2023
I had a referral from a William Harvey consultant in Feb 2023. I am still waiting for an acknowledgement and confirmation of when this will be. Contacted PALS several times. Sometimes they acknowledged and said they would look into it, then went quiet. Other times no update or action. Sp its now mid July and still nothing.
Visited Cardiology on June 2023
Review titled William Harvey Hospital (Ashford)
Replied on 20 July 2023
I am sorry you've experienced this wait for a referral and that PALS have been unable to get back to you with an update. I'd appreciate it if you could drop an email to my team and we will follow this up with the service and PALS on your behalf. Our email is: ekhuft.patientvoice@nhs.net Please include your NHS number, name, address and date of birth and the best way to contact you (email or phone). Best wishes
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust