William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Nigel Hutchinson - Posted on 20 December 2023
I had blood tests, ecg and an x-ray during my stay having been taken by ambulance from a pre-assessment clinic elsewhere. Despite being very busy, all the staff were very conscientious and caring which alleviated my concerns in a sudden unexpected situation. My wife and I were even offered a hot drink and sandwiches at midnight by delightful ladies with a trolley. A big thank you to everyone and Happy Christmas!
Visited Cardiology on December 2023
Review titled William Harvey Hospital (Ashford)
Replied on 28 December 2023
Dear Mr Hutchinson, thank you for taking the time to share your feedback about your experience at William Harvey Hospital earlier this month. I'm glad that despite what must have been a worrying time, you received conscientious care and were well looked after by our staff. I'll share your feedback with the teams at the hospital. Best wishes
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Review titled Very poor miscarriage care
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
There are a number of things wrong with this hospital, but the care for going through a miscarriage was not good at all. A miscarriage is a tough time for anyone and I hope no one has to go through the experiences we had at William Harvey. Left my email and very happy to discuss with the hospital.
Visited Maternity services on December 2023
Review titled William Harvey Hospital (Ashford)
Replied on 08 December 2023
I am very sorry that you and your partner have gone through a miscarriage. This is a very difficult thing to go through and our staff should have been there to support you. I am sorry you didn't get that support. If you would like to contact our Patient Experience Midwives direct via this email they will be able to arrange to talk to you and then to the team involved. Please email: ekhuft.pem@nhs.net Best wishes
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Review titled Surgical team in AE
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Treated my family member with respect and dignity explained everything in detail and cared for them extremely well when admitted to the surgical ward for 48 hrs couldn't have asked for a better service well done
Visited Don't know on December 2023
Review titled William Harvey Hospital (Ashford)
Replied on 09 January 2024
Thank you for your kind words. I am so pleased that your family member received such excellent care. I wish them a speedy recovery and will make sure to pass on your lovely comments with the department.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
Where do you start with this horrendous place. Took my 84 year old mum to A and E as she had pain, started well then went downhill in an almost comedic way. Ended up in something called majors assessments and it was like a horror show. 8 hours , the Doctors have a serious god complex and the nurses could not give a monkeys , literally like robots . Zero communication, no humanity especially towards the older people , one poor 88 year old man was dumped on a wheelchair in the middle of the room for hours, begging to be taken to the toilet , not one of the nurses was interested . People in terrible state being wheeled in beds around the hospital by laughing uncaring people . So much for the caring angels I’ve heard about , from what I saw it’s the comlete opposite. Truly terrifying experience , read and heard stories about the NHS and now I’ve seen it , they may well be under staffed but the staff I saw were like uncaring robots. I really hope I don’t have to repeat this experience it was honestly very scary .
Visited Accident and emergency services on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 21 November 2023
I am so sorry that you and your Mother had such a terrible experience when attending A&E at the William Harvey Hospital. This is not the experience that we would like any of our patients or their relatives to have. I can only imagine how distressing this experience must have been. I will make sure to share your post with the department. Would you like to discuss this experience further? If you would please contact the Patient Voice & Involvement Team via our email address: ekh.patientvoice@nhs.net
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Review titled A disgrace
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Unacceptable waiting times for emergency operation and surgeons with godlike attitude. Again a horrible experience after a similar unacceptable birth here at the same hospital. Avoid, avoid, avoid if you can!!!
Visited Emergency Abdominal Surgery on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 21 November 2023
I am so sorry to read that you had such a bad experience whilst attending William Harvey during clearly a very difficult and stressful time. This is not the kind of experience we want any of our patients or their relatives to experience. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled No communication or Care
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
My Dad was unfortunately admitted to A&E after having collapsed at home. We had an MRI scan to find that he has a critical condition. Since being admitted at the beginning of the week we have seen no less than 17 doctors / nurses. We’ve been moved 6 times around different wards whilst seeing other patients in corridors. The lack of communication is outstanding, not one department talks to another and every ward we go to we have to explain why my father is here. We have had to pull nurses and doctors to push for CT scans, MRI and updates which when you are beyond emotions and trying to spend time with someone who is terminally ill is beyond horrific and not what you expect from the healthcare. I understand the NHS is short staff and in need of financial funding but compassion and communication is really what is needed.
Visited Accident and emergency services on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 13 November 2023
Thank you for sending your feedback. However I am so sorry to read that you feel staff didn't provide any communication and that you had to keep pushing staff for tests. If I was in your situation and had been moved around as much as your Father had I would be frustrated too, not to mention a little scared if I was in your Father's shoes. It is so important to provide updates and to have a good bedside manner. I will make sure to share your post with the Team.
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Review titled We bailed out to Kent and Canterbury
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
Attended A&E at WHH on advice of ambulance service who were concerned my daughter had a kidney stone sent to urgent care after about 30 mins at 10pm we were advised waiting time was going to increase to 4 hours and most likely 5.5 hours by 12:00 one staff member shared that she wouldn’t bring her own family to William Harvey for treatment due to the poor care we left the department just after 10pm and raced to Kent and Canterbury their GP was fully booked but they found a doctor to see my daughter who was amazing we were there for about 4 hours and she was brought back the following morning to be scanned and see the consultant thank goodness for Kent and Canterbury hospital I am a registered nurse and must say I am horrified at the poor care and lack of emotional intelligence I have witnessed in recent weeks at William Harvey I completed my nurse training there and am totally ashamed to admit that I fear being unwell in the future
Visited Accident and emergency services on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 21 November 2023
Thank you for your feedback. I am so sorry that your daughter had such a bad experience when attending A&E at the William Harvey Hospital. I completely appreciate how upsetting, concerning and difficult this must have been for you as her parent being told that your daughter would have to wait for such a long time whilst in pain. However I am so glad that she managed to get the medical treatment she needed at Kent & Canterbury. I will make sure to pass on your feedback to the department. If you would like to discuss your experience further, please contact the Patient Voice & Involvement Team via our email address: ekh.patientvoice@nhs.net
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Review titled Amazing and outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
This review is for not for just one dept but a few. Firstly when my daughter had her first baby February 2023 the maternity unit and labour ward, staff were amazing. From the doctors, nurses down to the auxiliary staff. Then when my daughter had to come in with her son as he had bronchiolitis from the ambulance paramedics, emergency dept staff, xray and then to padua ward. Thanks to all the staff along the way for your care, skill, patience and time.
Visited Child health care services on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 06 November 2023
Thank you so much for sending your feedback and kind words. I will make sure to share your post with staff in the departments mentioned.
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Review titled Terrible communication
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
Little to no communication from staff about what the care plan is. Son sleeping on my lap in a waiting room which is conveniently out of sight of the reception, perfect for being ignored for hours. Random people (maybe doctors, i dont know, they did not intorduce themselves) coming in to say he needs a blood test, no he needs a cannula, his chest xray is quite bad, so we just sit here in limbo with little to no communication, i have gone out of the waiting room twice to find out what is happening to be told they dont know where the doctors have gone. Brilliant. All the while my son feels worse and worse. I understand there is no beds, but does that also mean you cannot communicate with your patients and make them feel supported? As a parent who has never taken a child to hospital before, this experience was awful. So much anxiety and fear about what is happening with my child. Where is the consideration? Where is the upholding of the 6 NHS core values? Communication is a basic fundamental principle of any healthcare professionals training, how is that it can be completely forgotten about? Do childrens medical staff not get training on how to communicate and support parents?
Visited Paediatrics services on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 13 November 2023
I am so sorry to read your post. You are absolutely right staff should be communicating with you and your son in the least and providing some form of bed side manner. Could you advise which department at the William Harvey this happened in? If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Walking Angel
Rated 4 stars out of 5
by Dawn E H - Posted on 07 January 2024
I had a traumatic drive to have my blood taken at WH wen I got there I was in bits I thought I was hiding it well, the beautiful lady name began with S took my blood spoke softly to me putting me at ease I can honestly say I have never been so touched by a compleat stranger! You will know who you are! They don’t make that many of you to the pound 💚x
Visited Phlebotomy on November 2023
Review titled William Harvey Hospital (Ashford)
Replied on 08 January 2024
Thank you so much for your kind and beautiful words. I am so glad that you received such amazing patient care and will make sure to share with the team so that the individual can hopefully be identified and made aware.
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Information supplied by East Kent Hospitals University NHS Foundation Trust