William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Very Rude
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Unfortunately the care received in your eye department is very poor. The staff are rude and fail inextricably to offer advice to elderly vulnerable patients. It appears that they are seen as an inconvenience rather than someone who needs care and compassion
Visited Ophthalmology on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 06 April 2023
I am very sorry you had this experience. I will share your feedback with the Ophthalmology team. If you'd like us to look into what happened we'd appreciate some more details. Please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Great treatment by all staff in and around Channel Ward. My daughter had surgery, the staff were kind helpful and all round stars!
Visited Gynaecology on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 13 April 2023
Thank you for taking the time to tell us about your daughter's treatment on Channel ward. Your kind comments will be shared with the team. Best wishes.
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Review titled Superb care and service.
Rated 5 stars out of 5
by Gary Smith Lyons - Posted on 30 March 2023
Had a nasty saliva gland removed yesterday. I cannot thank the William Harvey enough. From pre-op to post-op the experience was absolutely fantastic. The level of care was superb. Thank you all so very much. Gary
Visited Urgent Treatment Centre on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 31 March 2023
Thank you for taking the time to tell us about your recent experience at the Urgent Treatment Centre at William Harvey Hospital. Your comments will be shared with the team. Best wishes
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Review titled Very slow
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
We have been here since 1.30 am it is now 03.50. There has been x 3 patients seen by the GP in this time How can it take so long to treat the very unwell patients like my elderly mother We have been advised we will probably need to go to A&E after and if we see the GP and wait another 10-12 hours before being seen hopefully by the correct clinician.
Visited Urgent Treatment Centre on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 15 March 2023
I am sorry to hear you've experienced a longer wait than you expected at the Urgent Treatment Centre earlier today. Both the UTC and Emergency Department are under pressure currently. Patients are seen according to clinical need and depending on the treatment needed this can take additional time. Your feedback will be passed to the Director of Nursing for Urgent and Emergency Care. I hope that your mother has now received the treatment she needed. Best wishes for a speedy recovery.
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Review titled Good care and attention
Rated 5 stars out of 5
by Christopher Hallas - Posted on 16 March 2023
I had an appointment to be fitted with a 24-hour heart monitor. I was seen ahead of time and everything was explained in a careful and thorough manner. The nursing staff were attentive and inspired confidence.
Visited Cardiology on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 17 March 2023
Thank you for taking the time to give feedback on your experience of the Cardiology service at William Harvey Hospital. Your lovely comments will be shared with the team.
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Review titled Great care
Rated 4 stars out of 5
by Matt Rivers - Posted on 11 April 2024
Having been referred as an emergency due to my infection markers I was treated in A&E then the Same Day Emergency Care team. I received excellent care from everyone involved.
Visited Day treatment services on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Mr Rivers, Thank you for taking the time to tell us about your experience at William Harvey Hospital. I'm glad it was a positive experience and I'll share your feedback with the Same Day Emergency Care team. Best wishes Karen Edmunds (Head of Patient Voice & Involvement)
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Review titled Disappointed
Rated 1 star out of 5
by Kieren - Posted on 27 March 2023
I am highly disappointed and disgusted in how you have changed the (rules) on children being allowed in to the ultrasound to see their new brother or sister, how dare you make that decision on who can and cannot be allowed into the room, it is the same old story with the nhs at the moment you’re going downhill fast, run by politics and money rather than the care and support that it should be and was until covid hit
Visited Don't know on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 28 March 2023
I'm sorry to hear your disappointment about who is allowed to be in the room when an ultrasound takes place. I have asked the service to provide a response, and I will post an update on Care Opinion once I have their update. Best wishes.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
My girlfriend had an appointment in March 2023. Not been given results from 24hr heart monitor, just been told they have put her down as Not attending appointment. Tried ringing number on letter & when picking options Nothing rings at all for option 2 or 3 & automated voice just says something kind of like Sorry no one was available to answer.
Visited Cardiology on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 18 April 2023
I am very sorry that your girlfriend has not received the results of her heart monitor and she was recorded as not attending. Something has clearly gone wrong. Can I ask your girlfriend, or you with her consent, to contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net as they will be able to contact Cardiology to find out what has happened. I will also share your feedback with the service and ask them to look into the problems regarding the phone not being answered and options not working. I apologise that this has happened and we will try to resolve this once you have contacted PALS. Best wishes
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Review titled A lack of feedback
Rated 3 stars out of 5
by John Cobbett - Posted on 23 July 2023
I was seen very rapidly after being referred by my GP but have now waited six weeks for the results from the William Harvey. THe GP suggested I contacted the Hospital and the switchboard twice put me through to the wrong Medical Secretary who did promise to refer my enquiry to the right department since which time I have heard nothing. The service was good but the feedback non existent.
Visited Colorectal cancer services on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 24 July 2023
I am sorry that you have not been able to get through to the correct department or medical secretary. We'd like to look into this but need more details, including the tests that were carried out. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. PALS will be able to look into this and get back to you. Best wishes
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 11 February 2023
I got there at 3.20 referred by 111 I was meant to be down utc and then they left me and my 2 year for 3 hours and didn’t see one person so I got up and left after being told he needs to be seen within a hour.
Visited Child health care services on February 2023
Review titled William Harvey Hospital (Ashford)
Replied on 14 February 2023
I am sorry to hear about your experience at your recent visit to the UTC at William Harvey Hospital with your 2 year old child. If you would like us to look into why your child was not seen as soon as you expected, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Information supplied by East Kent Hospitals University NHS Foundation Trust