William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Joke
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
What a joke of a hospital, left waiting for 5 hours just for someone to look in my ear and tell me what’s wrong, not enough staff and collegues who are busy talking to one another instead of treating patients
Visited Ear, Nose & Throat on June 2023
Review titled William Harvey Hospital (Ashford)
Replied on 23 June 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that you had such a poor experience. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Terrible communication
Rated 2 stars out of 5
by Billie Robinson - Posted on 08 June 2023
I had my dating scan- the man was silent throughout and gave me no reassurance or indication as to what was happening. I also had some small measurements which weren’t explained. He didn’t tell me my due date either just told me to wait outside. I had to wait for my letter and ask my midwife questions. Please can you speak to your patients evens just to tell them you’re checking- a silence can be a worrying sign for someone with history of misscariage. It’s meant to be a happy time and instead it’s hostile during ultrasounds.
Visited Don't know on June 2023
Review titled William Harvey Hospital (Ashford)
Replied on 14 June 2023
Thank you for taking the time to give us your feedback. I am so sorry to read about the experience you had whilst attending your scan. I completely appreciate how anxious you must have felt at an already stressful time to not be spoken to at all during your procedure. This should be an appointment where your mind is set at ease, where you are made as comfortable as possible and any questions you might have listened to. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. In the meantime I hope that your next scan is a better experience.
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Review titled The most wonderful staff
Rated 5 stars out of 5
by Ellie - Posted on 15 May 2023
I just want to say the biggest thank you to all of the staff in the delivery suite, theatres, recovery and Folkestone ward. You were all so amazing, from the second I arrived at the hospital for my induction of Labour. You were all so patient, kind, helpful and reassuring. I got a little stressed and fed up at some point but the midwives were there to support me at all times. The anaesthetists were so wonderful and thorough. You took me through everything you were going to do in detail, so I fully understood, which reassured me massively. The theatre staff who helped deliver my baby safely into the world. My wonderful midwife MS, you were truly amazing and loving and I’m so pleased I was gifted you for the arrival of my baby. The recovery staff and Folkestone ward staff - you were all so helpful and patient. I cant thank you all enough, you’re all truly amazing.
Visited Maternity services on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 15 May 2023
Dear Ellie, thank you so much for taking the time to share this lovely feedback. I'll make sure this is forwarded to the team at William Harvey Hospital. Best wishes
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Review titled Parking is a joke
Rated 2 stars out of 5
by R J HARDEN - Posted on 10 May 2023
I had to queue toget in to the CarPark. Then I had to wait for a space to become vacant. For a hospital off this size the parking spaces available are inadequate.
Visited Don't know on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 11 May 2023
I am sorry to hear you had problems parking at William Harvey Hospital and you had to wait for a space. Our services do advise to allow extra time before your appointment in order to find a space. The car parking is always very busy and there is limited space or resources to add additional parking, as much as we might like to. I can only apologise that this happened. Best wishes
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Review titled great response times by the departments!
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Had a referral from the opticians which was seen to and an appointment was made for two weeks time. i was an emergency appointment but only had to wait 20 minutes to be called in for checks and dilating drops and then was seen by each part of the ophthalmology team and then the doctor very quickly. they then referred me to paediatrics (senua ward) and was sent up there within 15 minutes where i was then seen by the nurse for triage and immediately after the doctor saw me. was referred for an mri at my local hospital (qeqm) which was within 3 weeks and a follow up appointment with canterbury ophthalmology! thank you so much for being able to quickly see me especially as i have had gcses in these last few weeks, so getting answers quickly has made my whole experience less stressful!! thank you once again!
Visited Ophthalmology on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 14 June 2023
Thank you for taking the time to give us your positive feedback. We will make sure this is shared with the team.
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Review titled Great Practice
Rated 5 stars out of 5
by Norman Ainslie - Posted on 15 May 2023
I just want to say that the staff in Cambridge 2 who cared for my wife up to 12th May were without doubt caring,compassionate,and did everything they could to put her at ease and keep her comfortable. My heartfelt thanks go out to all of them
Visited Gastrointestinal and Liver services on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 16 May 2023
Thank you so much for taking the time to tell us about the care and compassion shown to your wife whilst she was on Cambridge 2 ward. Your comments will be shared with the team. Best wishes
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Review titled Excellent care
Rated 5 stars out of 5
by Natasha Mathews - Posted on 27 May 2023
I cannot fault the care, support and service provided during our time at William Harvey. Over the course of a 6 day stay for our newborn, we received expert care where everything was explained fully so that we as parents were well informed and understood what was being checked and why. Nothing was roo much trouble for them. All the staff from paediatric doctors, nurses and medical students, in each area of expertise, were friendly, helpful and supportive and made a horrific time with our unwell 2 week old that much more bearable. Thank you, words really can't express the gratitude we have.
Visited Child health care services on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 30 May 2023
Thank you so much for taking the time to tell us about your positive experience of care the care and support of staff from the Paediatric team for you and your newborn baby at what was a very difficult and worrying time. Your lovely comments will be shared with the team. Best wishes
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Review titled Knee injury
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2023
I was very quickly assessed, followed up with X-ray and referral to clinic. On this occasion the service and experience was good.
Visited Urgent Treatment Centre on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 02 June 2023
Thank you for taking the time to give us your feedback. I’m pleased you had such a positive experience.
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Review titled Poor greeting and reception experience
Rated 3 stars out of 5
by Anonymous - Posted on 26 May 2023
My partner and I visited a couple of days ago, and the support and service provided by the doctors and nurses was exemplary, great work. That said the front reception was extremally poor, very blasé directions, which where incorrect, and more interested in contributing to the "internal gossip" than providing an efficient service. Its what the customer sees first, and that generally impacts the overall experience.
Visited Don't know on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 30 May 2023
I am sorry that you experienced a less than helpful response at the front reception desk at William Harvey Hospital. I will forward your comments to the team in charge of this. I'm pleased you found the care and support from the doctors and nurses exemplary. You don't say which service this relates to, but I will share your feedback with the hospital's Director of Nursing. Best wishes
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Review titled Issues Hygiene & Cambridge K
Rated 2 stars out of 5
by Julie D - Posted on 19 May 2023
When I visited an inpatient on Cambridge K on 18/5/23 I was concerned that there was a lack of hand sanitiser. The dispenser at the entrance door to Channel was empty, and had been for some time. No dispensers were available on the wall racks. I thought hand hygiene for all was important. On Cambridge K, I visited at dinner time and both my friend and the patient in the next bed had their meal tray just left on their side-tables. There was no attempt to move the side-table nearer to the patient, and he wasn't able to adjust the side-table, or move it closer. Dirty cutlery and a cold un-drunk cup of tea remained on the table. The ward was also cluttered. As I was there, I helped my friend to eat his meal, but what would have happened if I weren't there?
Visited Don't know on May 2023
Review titled William Harvey Hospital (Ashford)
Replied on 22 May 2023
I am sorry to hear that when you visited a friend on Cambridge K ward at William Harvey that there was no hand sanitiser available. I will make the service aware of this, but please do feel able to tell the nurse in charge should this happen again. Your concerns regarding people not being assisted with their food and the ward looking cluttered will be raised with the Matron and team. On admittance to the ward patients are assessed to identify those who need assistance with their food and drink, so this can be provided. If your friend, or you on their behalf, with their consent, would like us to look into what happened in this instance please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Best wishes
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Information supplied by East Kent Hospitals University NHS Foundation Trust