William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Busy but still well looked after.
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I went in for Sinus surgery and a polyp removal from one of my nostrils as a Day patient in the Channel Day area. Every person I dealt with was pleasant, very helpful and most very all smiles. Although it was very busy as it seemed to have multiple departments meeting there at the same time, we all seemed to be given the same level of care. After the operation, I was cared for very well and although I was late leaving, because my prescription needed changing slightly, the nurses and doctors were as quick as they could be about it as they knew I was desperate to go home and get some sleep. All in all, we know the NHS is busy, but I have so far have never had any issues, and I thank them again for their help with me this time.
Visited Ear, Nose & Throat on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 11 April 2023
Thank you for taking the time to share feedback about your recent day surgery at William Harvey Hospital. I'm pleased to hear you felt well cared for by all the staff involved in your care. Your comments will be shared with the team. Best wishes.
Provided by Care opinion
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Review titled Best care
Rated 5 stars out of 5
by Gaynor - Posted on 22 May 2023
I would like say big thank you for wonderful care I got in intensive care and ward that I was on after the staff were so kind nothing was too much for them and will be tellling people what lovely place it is
Visited Intensive Care on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 24 May 2023
Thank you for taking the time to tell us about the wonderful care you received in the ICU and on the ward at William Harvey Hospital. I will share your comments with the Director of Nursing and their colleagues. Best wishes
Provided by Care opinion
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Jane Mallon - Posted on 17 April 2023
I am so impressed with the care , attention and support my son received when he was assessed for appendicitis and then subsequent emergency surgery all within 5 hours
Visited Emergency Abdominal Surgery on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 18 April 2023
Thank you for taking the time to give us this feedback about your son's treatment. It will be shared with the team. Best wishes.
Provided by Care opinion
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Review titled Very Rude
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Unfortunately the care received in your eye department is very poor. The staff are rude and fail inextricably to offer advice to elderly vulnerable patients. It appears that they are seen as an inconvenience rather than someone who needs care and compassion
Visited Ophthalmology on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 06 April 2023
I am very sorry you had this experience. I will share your feedback with the Ophthalmology team. If you'd like us to look into what happened we'd appreciate some more details. Please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Great treatment by all staff in and around Channel Ward. My daughter had surgery, the staff were kind helpful and all round stars!
Visited Gynaecology on April 2023
Review titled William Harvey Hospital (Ashford)
Replied on 13 April 2023
Thank you for taking the time to tell us about your daughter's treatment on Channel ward. Your kind comments will be shared with the team. Best wishes.
Provided by Care opinion
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Review titled Superb care and service.
Rated 5 stars out of 5
by Gary Smith Lyons - Posted on 30 March 2023
Had a nasty saliva gland removed yesterday. I cannot thank the William Harvey enough. From pre-op to post-op the experience was absolutely fantastic. The level of care was superb. Thank you all so very much. Gary
Visited Urgent Treatment Centre on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 31 March 2023
Thank you for taking the time to tell us about your recent experience at the Urgent Treatment Centre at William Harvey Hospital. Your comments will be shared with the team. Best wishes
Provided by Care opinion
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Review titled Very slow
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
We have been here since 1.30 am it is now 03.50. There has been x 3 patients seen by the GP in this time How can it take so long to treat the very unwell patients like my elderly mother We have been advised we will probably need to go to A&E after and if we see the GP and wait another 10-12 hours before being seen hopefully by the correct clinician.
Visited Urgent Treatment Centre on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 15 March 2023
I am sorry to hear you've experienced a longer wait than you expected at the Urgent Treatment Centre earlier today. Both the UTC and Emergency Department are under pressure currently. Patients are seen according to clinical need and depending on the treatment needed this can take additional time. Your feedback will be passed to the Director of Nursing for Urgent and Emergency Care. I hope that your mother has now received the treatment she needed. Best wishes for a speedy recovery.
Provided by Care opinion
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Review titled Good care and attention
Rated 5 stars out of 5
by Christopher Hallas - Posted on 16 March 2023
I had an appointment to be fitted with a 24-hour heart monitor. I was seen ahead of time and everything was explained in a careful and thorough manner. The nursing staff were attentive and inspired confidence.
Visited Cardiology on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 17 March 2023
Thank you for taking the time to give feedback on your experience of the Cardiology service at William Harvey Hospital. Your lovely comments will be shared with the team.
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Review titled Great care
Rated 4 stars out of 5
by Matt Rivers - Posted on 11 April 2024
Having been referred as an emergency due to my infection markers I was treated in A&E then the Same Day Emergency Care team. I received excellent care from everyone involved.
Visited Day treatment services on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Mr Rivers, Thank you for taking the time to tell us about your experience at William Harvey Hospital. I'm glad it was a positive experience and I'll share your feedback with the Same Day Emergency Care team. Best wishes Karen Edmunds (Head of Patient Voice & Involvement)
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Review titled Disappointed
Rated 1 star out of 5
by Kieren - Posted on 27 March 2023
I am highly disappointed and disgusted in how you have changed the (rules) on children being allowed in to the ultrasound to see their new brother or sister, how dare you make that decision on who can and cannot be allowed into the room, it is the same old story with the nhs at the moment you’re going downhill fast, run by politics and money rather than the care and support that it should be and was until covid hit
Visited Don't know on March 2023
Review titled William Harvey Hospital (Ashford)
Replied on 28 March 2023
I'm sorry to hear your disappointment about who is allowed to be in the room when an ultrasound takes place. I have asked the service to provide a response, and I will post an update on Care Opinion once I have their update. Best wishes.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust