Withington Community Hospital
Nell Lane, West Didsbury, Manchester, Greater Manchester, M20 2LRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Patrick Withers - Posted on 06 September 2024
Visited at short notice this am(04.09.2024) for aids to be re-programmed and hearing aids renewed .Very satisfied at service and outcome.
Visited Audiology services (community) on September 2024
Withington Community Hospital has not yet replied.
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Review titled Thank you dermatology team
Rated 5 stars out of 5
by Daniel Wilks - Posted on 09 August 2024
This is my second visit to the dermatology department for a separate operation the staff are honestly amazing very professional they Look after you checking to make sure you feel ok and talk you through each step thank you
Visited Dermatology on August 2024
Review titled Withington Community Hospital
Replied on 12 August 2024
Dear Mr. Wilks, Thank you for taking the time to share your positive feedback regarding your experience while attending the Dermatology Service at Withington Community Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the Dermatology staff to be amazing and very professional. It was lovely to read that the team looked after you, and checked how you were doing, while guiding through your treatment pathway. We have forwarded your message for sharing with all the staff involved, who will really appreciate your comments. Yours sincerely, Patient Experience Team Withington Community Hospital
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
I was referred to the Plastics Trauma Surgery Clinic at Withington Community Hospital after sustaining an injury to my hand and I cannot fault the surgical team in any way. Their expertise and knowledge were truly incredible, and they demonstrated exceptional skill throughout my treatment. From the moment I arrived, I was met with unwavering support, particularly as I was feeling quite anxious. Remarkably, the entire process took less than an hour, yet the quality of care was never compromised. The nurses were absolutely fantastic—kind, attentive, and incredibly efficient. They made sure I was comfortable and well-informed at every step, which made a significant difference to my overall experience. Their kindness and genuine care were evident in every interaction, and it's clear that they are deeply dedicated to their patients. The level of professionalism and compassion I encountered is a true credit to the NHS. The Plastics Trauma Surgery Clinic at Withington Community Hospital offers exemplary care, and I am profoundly grateful for the outstanding service I received.
Visited General Surgery on July 2024
Review titled Withington Community Hospital
Replied on 16 July 2024
Dear Patient, Many thanks for your positive comments following your attendance to the Plastic Surgery Trauma Clinic at Withington Community Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you cannot fault the surgical team in any way and that their expertise and knowledge were truly incredible, demonstrating exceptional skill throughout your treatment. It is lovely to see that you were left feeling that the level of professionalism and compassion that you encountered, is a true credit to the NHS. We can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Withington Community Hospital
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Review titled Podiatry dept is wonderful
Rated 5 stars out of 5
by KMe - Posted on 23 May 2024
I’ve always had great experiences at this hospital. Today, the podiatry receptionist was very friendly. The podiatrist was clearly experienced and capable with a wonderful manner, too. The staff at the Hive were also kind and helpful. The hospital is clean and airy. Parking is easy. The staff seem to have a high level of wellbeing and it felt like there is a great culture here. I cannot fault this hospital at all.
Visited Don't know on May 2024
Review titled Withington Community Hospital
Replied on 11 June 2024
Dear KMe, Thank you for taking the time to share your positive feedback regarding your experience with the Podiatry Service at Withington Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you had such a great experience at this hospital. We have forwarded your message for sharing with all the teams involved who will really appreciate your comments. -Podiatry Service
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Review titled Great experience
Rated 5 stars out of 5
by Tasha - Posted on 30 April 2024
I was referred quickly by my GP to Dermatology. Had an appt sent by Withington Hospital within 2 weeks. Received a reminder via the My mft website. Easy to check-in before the appointment. Seen quickly and given comprehensive next steps during my appt. Results letter was online the same day of appt. A really great experience all round!
Visited Dermatology on April 2024
Review titled Withington Community Hospital
Replied on 01 May 2024
Dear Tasha, Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received at Dermatology in Withington Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that you had a great experience all round. I can assure you that we have passed on your thoughts to Withington Hospital who will share your comments the staff involved. Yours sincerely Richard Medway Patient Experience Team
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Review titled 100☆ From me
Rated 5 stars out of 5
by Louise - Posted on 11 April 2024
I was so nervous I had to be reminded to breath during my cataract surgery, the team who cared for me were absalutely brilliant, so patient and tolerant because I had one eye under the drape and another looking for the door. My sight has improved already only 4 days post op so that is why I give a 100☆ from me rating as the care and expertise at Withinton General Hospital is excellent. Ex
Visited Cataract Surgery on April 2024
Review titled Withington Community Hospital
Replied on 03 May 2024
Dear Louise, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Withington Cataract Centre in Withington Community Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Marcelle - Posted on 11 March 2024
The staff is amazing, very attentive and willing to help. I feel very warm there. However, it's been difficult to get my two injections, mtx and cimzia, I have already done the blood tests, however I'm unable to get the injections from the provider, as they say they did not get the prescriptions yet. Are you able to help with this as I'm without them for a couple of weeks now? And even though I have been calling every day, my calls are not been returned. Thank you for all the support.
Visited Rheumatology on March 2024
Review titled Withington Community Hospital
Replied on 24 April 2024
Dear Marcelle, Thank you for your comments and your kind words about the staff. We would like to apologise for the delay in the prescribing of your medications. It is difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear about your experience from you directly. If you could contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0177 they will be able to discuss this with you. As soon as we have further details, we will support in ensuring that any delays in your medications are identified and resolved. Thank you. Richard Medway Involvement and Engagement Officer
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Would like to say my Dad's treatment/appointment today in Audiology was excellent,very personable and professional.Thanks to all the staff who made this experience a good one for a very appreciative 93 year old.
Visited Audiology services (community) on February 2024
Review titled Withington Community Hospital
Replied on 02 February 2024
Thank you for taking the time to share your positive feedback regarding your father’s experience at the audiology service at Withington Community Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so personable and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Poor, poor, poor
Rated 1 star out of 5
by Jacqueline Farnhill - Posted on 17 January 2024
Been waiting for an appointment for almost 2 years. Received notification that I had a telephone appointment at 10am on Monday 15 January 2024. Waited in all day with my mobile next to me and guess what? Nothing! Not even a cancellation notice. Disgraceful service. Nobody has been in touch. So very disappointed, after waiting so long. Must try harder NHS. If I had a cancellation I would have accepted it, but no, absolutely nothing.
Visited Gynaecology on January 2024
Review titled Withington Community Hospital
Replied on 08 May 2024
Hi Jacqueline, We are sorry that your appointment did not go ahead, which must have been very frustrating, especially as you waited all day for the call to come and have had such a long wait to receive an appointment. We would like to apologise because this is not the standard of service we aim to offer and patients should be informed if clinics are not going ahead. Please contact the number on your appointment text, if this was included, and we will rebook you as a matter of priority if you have not already had a new appointment. We would like to assure your concerns are being taken seriously, however, it is difficult to investigate your specific concerns without any further detail and patient identification. It is for that reason we would welcome you to make contact directly with the Patient Advice and Liaison Service (PALS) to discuss your concerns. If you could contact PALS on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00042 they will be able to discuss this with you. As soon as we have further details, we will review what went wrong on this day and provide you with an account of what happened as well as reviewing how to avoid this happening again. Thank you. Connor Thomson Patient Experience Team
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Review titled Amazing Place
Rated 5 stars out of 5
by Tracy Bloor - Posted on 09 January 2024
Visited the Treatment Centre twice, on both occasions staff were extremely polite, kind and caring to my very nervous husband. The hospital itself is very clean and welcoming and nothing is too much trouble from the staff who work there, from the consultants to the admin to the cafe and security staff . Great experience of the nhs at its best.
Visited Orthopaedics on January 2024
Review titled Withington Community Hospital
Replied on 10 January 2024
Dear Tracy, Thank you for taking the time to share your positive feedback regarding you and your husband’s experience at the Treatment Centre at Withington Community Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the staff so polite, kind and caring. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team.
Provided by Care opinion
Information supplied by Manchester University NHS Foundation Trust