Woodthorpe Hospital
Woodthorpe Hospital, 748 Mansfield Road, Woodthorpe, Nottingham, Nottinghamshire, NG5 3FZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fabulous apart from the telephone system
Rated 5 stars out of 5
by Paul - Posted on 07 October 2024
I recently had a total knee replacement at Woodthorpe and couldn't fault any of the treatment I received whilst there but trying to get through to Woodthorpe by telephone is more painful than the actual operation. For such a professional organization the telephone system is woefully inadequate and very patient unfriendly.
Visited Don't know on September 2024
Review titled Woodthorpe Hospital
Replied on 10 October 2024
Paul, we're glad you had such a wonderful experience with us! We are sorry about our Telephone lines, they are currently under review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Review titled Superb hospital to receive treatment at
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Every member of nursing/operating theatre teams I met & others, including the young lady who took my order for an after-operation sandwich & the lady who wheeled me down to the car on discharge; the Consultant who performed my surgery, the anaesthetist & the physiotherapist were wonderful. Everyone ensured I was put at ease; reassured about the surgery & they ensured my privacy when changing etc. was maintained. The whole experience was superb. I cannot thank the team enough. Wonderful hospital
Visited Orthopaedics on August 2024
Review titled Woodthorpe Hospital
Replied on 05 September 2024
Hi, thanks for your praise and kind comments about our team and your positive comments about Woodthorpe Hospital! We hope to be of service to you again in the future. Best wishes, Woodthorpe Hospital
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
Phone calls - sat on hold for nearly an hour to speak to reception, this was over several days and some days I gave up. If I pressed that I was paying for my treatment - straight through to speak to someone, then put on hold for 45 minutes before I got to speak to someone. Arrived for appointment- been cancelled with no notice to me. Second opinion at another hospital - switchboard actually answer and looks like I'll be getting my op shortly, still waiting for Woodthorpe after 4 years. I would not recommend
Visited Don't know on August 2024
Review titled Woodthorpe Hospital
Replied on 13 August 2024
Anonymous, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to me directly at Jessica.Varcianna@ramsayhealth.co.uk when you have a chance. Thank you, and we look forward to hearing from you.
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Review titled lights on , but nobody at home ?
Rated 1 star out of 5
by Tim Lomas - Posted on 24 July 2024
I had a procedure booked with this hospital 4 months in advance, by their Urology consultant, Made the hour long journey yesterday through a very busy Nottingham arrived well in time only to be told by the receptionist that they didn't know anything about my operation , then on further investigation she said there was nobody there to carry it out and several other people had the same experience , apparently the consulants secretary was also unavailable or anybody else who could throw further light on the situation, This was despite me producing a letter from the hospital giving the date and time of the procedure , and only seven days previous I had a letter reminding me of the appointment ! on asking why nobody had taken the trouble to call or email me about this they simply said they didnt know, all I got was blank faces at the reception desk ,so I had to make the hour long journey home only with only a promise somebody would be in touch tomorrow to sort things out. Obviously nobody rang , so I rang up the hospital myself and after endless recorded messages and a endless wait I got to speak to somebody who then after another wait said there was no body available to talk to me at present and somebody would be in touch..again nobody has ever rung.. I know find myself that 6 months down the line I am no wiser about my condition and the hospital doesn't even know why the consultant doesnt attend or his secretary even call people ..I have had to make an appointment at my GP and start the ball rolling again as I cannot see this place helping me out at all, Just as an aside nobody has contacted me yet about any of this.. it seems to be a rudderless ship , in retrospect I am probably safer looking elsewhere for my medical needs..
Visited Urology on July 2024
Woodthorpe Hospital has not yet replied.
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Review titled Total knee replacement
Rated 5 stars out of 5
by Bob milnes - Posted on 02 May 2024
Admitted yesterday May1st for total left knee replacement from the start the experience was first class from the nurses, surgeon, anaesthetists, recovery, catering and physio cannot thank you all enough for the care and professionalism you showed
Visited Orthopaedics on May 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
Bob Milnes, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Woodthorpe Hospital
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Review titled Total knee replacement
Rated 5 stars out of 5
by Kevin Broster - Posted on 01 April 2024
I had knee replacement surgery over the weekend upon arrival I was made to feel comfortable, my operation went well from the surgeons to the recovery team. I was then placed in my own room and the nurses looked after me and was always friendly, a special thanks to them all including the physio and wonderful catering staff. Thank you so much all of you for making my experience a good one, I can thoroughly recommend this hospital and staff. Kind regards Kevin.
Visited Orthopaedics on March 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
Kevin Broster, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best Wishes
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Review titled Hospital experience
Rated 5 stars out of 5
by David Burton - Posted on 23 March 2024
From the moment i arrived at reception to book in for my Laparoscopic Cholecystectomy i received fantastic personal attention from my surgeon and all the various nursing staff. Post operation i was well looked after for my 24 hour stay and was given round the clock attention including meds and blood pressure measurements. I can highly recommend Woodthorpe Hospital Nottingham for their professionalism and patient care.
Visited General Surgery on March 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
David Burton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Woodthorpe Hospital. Thank you for sharing your experience. Best Wishes
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Review titled 5 Appointments not made without my pestering.
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2024
I have been an NHS patient at woodthorpe hospital for approx 2.5 years now, and I have consistently had to badger them to remember I exist. The treatment I am getting is supposed to take place every 3 months, and I’ve had gaps of between 4 and 9 months in between. The phone system is completely redundant for NHS patients, and I have waited in hold queues only to be disconnected 6 times today, and multiple times last week. I’ve given it 2*’s simply because my consultant is very kind, and when you actually get through to someone on the phone they have always been considerate and patient even if they haven’t been able to be very helpful and when I actually have the procedure they have been very concise and caring. I emailed the person I was told to make a complaint to last year and have not received a response. As someone in constant pain, getting messed around and delayed has a severe effect on my physical and mental health but I’ve stuck with them because the last Pain Management service didn’t offer the treatment I need and I don’t know what else to do anymore. The hospital itself is very quiet and clean, but the administration of NHS patients is an absolute tragedy.
Visited Pain Management on March 2024
Review titled Woodthorpe Hospital
Replied on 07 October 2024
Thank you for taking the time to let us know about your recent experience with Woodthorpe. I do believe you have now emailed us and had a response. Your concern has been past to the relevant manager for review and they will be in touch with you to help resolve your matter Thank you, Woodthorpe Hospital
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Review titled Excellent Care
Rated 5 stars out of 5
by Kathleen Allen - Posted on 01 May 2024
My husband has had two hip replacements procedures at the hospital one in June 2023 and one in March 2024 ...we would like to say thank you for all the excellent care he received from his consultant,the doctors ,nurses and all the staff ..Wood Thorpe is a friendly and very well run hospital ...thank you.
Visited Orthopaedics on March 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
Kathleen Allen, thank you for your kind words and this wonderful review! We are very happy to have provided your husband with such a positive experience! We hope to be of service to you again in the future. Best wishes, Woodthorpe Hospital
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Review titled First class experience
Rated 5 stars out of 5
by Deb Tyler - Posted on 24 February 2024
I had a total knee replacement on 21/2/24. Staff were wonderful and I was very well cared for in Ward 1, Room 12. This was my second operation at Woodthorpe under the NHS, and I would highly recommend it. First class treatment, thank you.
Visited Orthopaedics on February 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
Hi Deb Tyler, thank you for taking the time to leave a review for us at Woodthorpe Hospital. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience again with us here. Best wishes, Woodthorpe Hospital
Information supplied by Ramsay Healthcare UK Operations Limited