Worcestershire Royal Hospital
Charles Hastings Way, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Worcestershire Royal Hospital.
Reviews
-
Review titled Incredible service Medical and Surgical SDEC
Rated 5 stars out of 5
by Gerard - Posted on 08 April 2025
It’s not often you get to praise a whole department these days, but I can not speak More highly of this one. From “checking in” to discharge it was incredible. Everyone was so friendly and efficient they could probably teach a few hotels how to do it. I was kept informed of what was happening the whole time and all the staff were caring and professional. This is how it is meant to be done! I can’t for a second align with the notion that the NHS is broken when departments like these still exist.i have no doubt there are still problems in the NhS, I have experienced a few of them myself. But it’s only fair to praise the staff when they get it right, and I would wager it’s more often than not. Well done, please keep it up.
Visited Don't know on April 2025
Worcestershire Royal Hospital has not yet replied.
-
Review titled Wonderful, professional, personal care
Rated 5 stars out of 5
by Mel Ruben - Posted on 11 March 2025
On a really busy day in Day Surgery, every staff member I encountered... nurses, receptionists, porters, anaesthetists, surgeons, theatre staff... was just wonderful. Kind, expert, personal, funny, helpful. Thank you.
Visited Orthopaedics on March 2025
Review titled Worcestershire Royal Hospital
Replied on 13 March 2025
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Outstanding Care
Rated 5 stars out of 5
by Lisa - Posted on 26 September 2024
We welcomed our first grandchild yesterday into the world. The staff were exceptional, the midwife who looked after our daughter was wonderful! The theatre team, doctors, nurses, recovery nurses, literally everyone involved were first class, friendly and caring. It was an exceptional experience for all the family. The postnatal midwife’s and staff are amazing and supporting our daughter, a first time mom with her baby after C section. Our experience of Maternity care at Worcester has been the very best and we couldn’t ask for more. The maternity unit is at its busiest time in September, yet we were all given the time and space to enjoy this wonderful day. Well done to everyone involved yesterday you should all be very proud of the role you have in our lives. Huge respect and thanks from all of us to the ‘Miracle Makers’ A million stars is not enough ⭐️⭐️⭐️⭐️⭐️
Visited Maternity services on September 2024
Review titled Worcestershire Royal Hospital
Replied on 03 October 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Grateful Thanks
Rated 5 stars out of 5
by N D Jarvis - Posted on 20 September 2024
I was taken to this department from Hereford County Hospital A and E after receiving IV antibiotics for an infected tooth . The infection was spreading and sepsis was a concern. The offending tooth was removed, not without a great deal of effort and care on their part and I returned home later that day. All of the staff I encountered during my short stay were excellent and I cannot thank them enough !
Visited Oral and Maxillofacial Surgery on September 2024
Review titled Worcestershire Royal Hospital
Replied on 03 October 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Excellent Cardio Treatment
Rated 5 stars out of 5
by David Stanier Timmins - Posted on 05 August 2024
I was given coronary angio plasty the day after seeing the Cardio doctor for results after tests. He was excellent at explaining the procedure and at carrying it out. I would like to thank him and the staff in the cardiac catheter suit for great treatment and aftercare. All were very kind. Couldn't recommend them enough.
Visited Cardiology on August 2024
Review titled Worcestershire Royal Hospital
Replied on 08 August 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled 10/10 Care
Rated 5 stars out of 5
by Olivia Nightingale - Posted on 12 October 2024
My maternity experience at Worcester hospital was in my opinion outstanding. I was continuously checked on and waited on by staff and midwives. From when I was admitted onto antenatal every single midwife was amazing and friendly and put me at ease. My midwives during my delivery were also some of the kindest women and helped me every second I needed it! Postnatal my little boy was poorly and I felt so safe with him with the doctors as they explained everything to me and did a number of different checks - they refused to send him home until they were 100% sure he was ok! Post natal I was put on neo natal and again, I felt as though I had 5 star treatment. I was looked after beyond my needs, when my little boy wouldn’t settle a midwife took him off me and cuddled him for few hours so I could sleep. I see so much negative press about maternity care in theUK at the moment so I felt it was important to give my amazing experience at Worcester. Thankyou :)
Visited Maternity services on July 2024
Review titled Worcestershire Royal Hospital
Replied on 01 November 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Very disappointed and left feeling unsure and worried
Rated 1 star out of 5
by Hayley Thompson - Posted on 31 July 2024
Have been attending Worcester for fortnightly scans for my twin pregnancy due to them being high risk. I am constantly having to chase up my appointments because they are simply not booked even though I’m assured after each appointment they will be. Following a scan yesterday I’ve been told I need to see fetal medicine and I’d have an appointment for this Thursday. Again nothing has been booked and I am the one who is having to spend my entire day chasing this up. every time I call I’m told call back call back. I was even told to call back Monday which unless I don’t understand time is after Thursday so how does that work.
Visited Maternity services on July 2024
Review titled Worcestershire Royal Hospital
Replied on 08 August 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 88966.
-
Review titled Well looked after
Rated 4 stars out of 5
by Andrew Racey - Posted on 04 May 2024
My wife was rushed into A and E by ambulance crew. Straight in although into the corridor. Triaged within minutes,, had to wait a couple of hours to see a doctor ( clearly a shortage ) however his consultation was excellent. Fully explained results of blood tests etc and given a brief diagnosis. Further drugs before discharge. Nursing staff all very nice. Super new department, thank you
Visited Accident and emergency services on May 2024
Review titled Worcestershire Royal Hospital
Replied on 08 May 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Great service from GP to Consultants and xray departments
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2024
Was referred due to lump on neck, seen by Xray department, and ultrasound. All staff were 100% Fantastic and caring, and I was treated with respect. The outcome to my visit of this hospital and Redditch Hospital ,and local GP practice was great news and a relief to me and my family.
Visited Ear, Nose & Throat on May 2024
Review titled Worcestershire Royal Hospital
Replied on 04 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Fabulous Staff
Rated 5 stars out of 5
by Matthew - Posted on 07 April 2024
I never leave reviews, until today. I feel that every single member of staff I dealt with were delightful, professional, patient and caring. As such, I feel I should take the time to express my gratitude. So thank you for your efforts, they do not go unnoticed
Visited General Medicine on April 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net and quote the reference number 84035.
Information supplied by Worcestershire Acute Hospitals NHS Trust