Worcestershire Royal Hospital
Charles Hastings Way, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worcester hospital
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2022
Very happy with paramedics that attended and with the changeover team. Happy with department I attended
Visited Emergency Abdominal Surgery on October 2022
Review titled Worcestershire Royal Hospital
Replied on 18 November 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 67622.
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Review titled Children’s A&E
Rated 5 stars out of 5
by HannahLouise - Posted on 06 July 2022
We attended A&E after advice from paramedics in regards to our son’s high temperature. Upon arrival, we were told only one parent per child, which was expected. He was seen very quickly by the triage nurse, and was then moved into the children’s waiting area which was clean and tidy. There was a play area in that room also that kept our son entertained whilst waiting to be seen by the Doctor. The Doctor’s kept us up to date, not once did we feel like we had been forgotten about. Even when nurses/doctors walked past us they would say hello or engage with a smile so we felt as though they knew we were definitely still there. The Doctor was extremely patient with our 2 year old, and was giving high fives and stickers to try and make the experience nicer for him. We were extremely surprised by having bottled water, biscuits and sandwiches offered to us whilst waiting also. All in all it made a very stressful and scary time that bit easier and put us at ease feeling like we were in good hands. In comparison to another A&E department we have visited with our son before, this was unbelievably different and we can’t say a bad word about our experience with you. Overall Worcester Royal was clean, tidy, and we didn’t feel like an inconvenience. The childrens waiting area was also clean and tidy and well managed. And during an extremely busy time for the NHS, we wanted to share our thank yous with you.
Visited Accident and emergency services on July 2022
Review titled Worcestershire Royal Hospital
Replied on 14 July 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Fantastic care given - ENT
Rated 5 stars out of 5
by Angela - Posted on 11 September 2022
We would like to thank all the nurses, specialists, secretaries and Doctors who were involved in our daughter's care this Year. Her journey from having a biopsy to having an operation with the ENT department was so positive under the circumstances. Everybody was lovely. Great job.
Visited Ear, Nose & Throat on July 2022
Review titled Worcestershire Royal Hospital
Replied on 28 September 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Well looked after and put at ease
Rated 5 stars out of 5
by Tony 1942 - Posted on 02 August 2022
In July and August I had two scans,the first being a Fibroscan on my on my Liver,I was put at ease by the very pleasant lady who conducted the scan,which was over quickly,talking too me all the time and informing me that my Liver was fine.many thanks to her.The second scan was Ultrasound scan on my Abdomen,once again I was quickly put a ease by the two very pleasant person's and the Lady conducting the Scan chatted to me through out my scan.Many thanks too them.for making experience a very pleasant one.i can't thank them enough.Well Done All,Top Marks.you Know Who you Are.Tony,**
Visited Gastrointestinal and Liver services on July 2022
Review titled Worcestershire Royal Hospital
Replied on 04 August 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2022
Dirty outside, hundreds of cigarette butts. Very poor service, other patients had been waiting 12 hours. Have seen better in 3rd world countries, I left, it was terrible beyond belief. Felt sad our country has deteriorated so much. Plenty of triage staff, no doctors.
Visited Accident and emergency services on July 2022
Review titled Worcestershire Royal Hospital
Replied on 27 July 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 64749.
Information supplied by Worcestershire Acute Hospitals NHS Trust