Worthing Hospital
Lyndhurst Road, Worthing, West Sussex, BN11 2DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible place full of terrible planning and orientation
Rated 1 star out of 5
by Aaron wilson - Posted on 24 October 2024
I broke my hand and from the first instance of A&E up until and after surgery the treatment is shocking , inadequate cast at first with no actual evidence to say they would book me a appointment at fracture clinic Then said that they had and only told me a day before the appointment that I had one when I was in Scotland , they then cancelled my treatment as I couldn’t make it back from another country with a days notice (15hours to be exact) I then made sure I was seen and at which they said it was even more damaged so was told within two weeks I would have surgery it was until 3 weeks later they said I would be in from either/any that day (Thursday) until Wednesday following . They then never called up until two weeks after that Thursday and said I was in the following week (Thursday) at 730 am , I got there and wasn’t allowed any food or water it’s currently 9am and I was the first here and last to be seen still haven’t been seen all though every single person after me has been seen . The nhs system and service is a shocking and unjust facility I am shocked to have to pay tax for this and will be going private after this and certainly would never want anyone to go through what I did as I’ve missed work for almost 4 months because of this injury missing out on up to £10,000 in wages of what I could’ve done . Just as I finished that sentence I have only just been admitted after 1.5 hours of being here and I’ve been told I will have to wait until mabye the evening bare in mind that’s 4pm so why does the service insist I get here at 730 but not even get operated on for mabye another 8.5 hours The nhs is not a ideal or practical service considering all the money that’s put into it despite government acting as if they’re isn’t multi billions are made of income tax on it’s alone and everything you buy or sell in this country is taxed to so where does it all go , definitely not the healthcare service they promote that it’s all going to .
Visited General Surgery on October 2024
Review titled Worthing Hospital
Replied on 28 October 2024
thank you for your feedback Aaron, as your feedback is anonymous please may we ask if you could kindly contact the PALS team for Worthing Hospital, they will be able to support you further and ensure that your experience is investigated. The teams email address is : uhsussex.palsworthing@nhs.net Thankyou
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Review titled Excellent service Endoscopic unit
Rated 5 stars out of 5
by Samuel Monahan - Posted on 27 October 2024
I went to Worthing Hospital Endoscopic ward today (27th October 2024, 2:45pm) I had two procedures done. I wanted to say all staff where great in everything they did. Very professional, kind and courteous. Highly recommend please pass on my thanks.
Visited Don't know on October 2024
Review titled Worthing Hospital
Replied on 28 October 2024
Thank you for your lovely feedback which our PALS team will have the pleasure of sharing with our Endoscopy Team.
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Review titled Bad Experience
Rated 1 star out of 5
by Lee - Posted on 19 September 2024
I was in agony with upper-abdominal/chest pains last night which were worsening and I could not get comfortable. I referred to the Nhs website 111 for advice. The site stated that if experiencing chest pains, to call 999 instead of filling in the form, which I did. I explained on the phone that it could be a muscle strain due to a workout that morning, but that it didn't feel like a muscle problem. I'd never felt a pain like that before. My breathing was laboured and I was quite worried. The ambulance staff were sarcastic in asking if it was my mother's idea to call 999 when I was only following what the site had told me. Whilst being seen at the hospital, a nurse was very rude and unsympathetic. Even pinching my skin on purpose while doing my Ecg. I was made to feel like I was wasting their time, when in fact that was the last thing I was doing. I have better things to do with my only day off than sit in a&e all night. I was told by the ambulance staff that the doctor would check my bloods to see if it had anything to do with my heart, but when I asked the nurse about this, I received a very rude and curt answer stating that I was in a queue and would be seen when the doctor became available. When you don't feel very well and are putting your wellbeing in others' hands, the last thing you need is sarcasm and the feeling that you are simply getting in the way. I discharged myself to get away from the negative energy. If you do a care job, then the first port of call is to actually care. Very disappointed indeed.
Visited Accident and emergency services on September 2024
Review titled Worthing Hospital
Replied on 20 September 2024
thank you for your feedback, of which we are very sorry to read. Please may we ask for you to contact the PALS team who would be able to help and support you further with the concerns you have of your experience. The team can be contacted by email : uhsussex.palsworthing@nhs.net
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Review titled Personalised care
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
The nurses in particular today, when visiting gynae day unit, were incredibly supportive, caring and informative.
Visited Gynaecology on September 2024
Review titled Worthing Hospital
Replied on 25 September 2024
Thank you for your feedback which our PALS team will have the pleasure of sharing with our Gynae Day Unit Team. We are very pleased to hear that you were looked after so well.
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Review titled Under pressure
Rated 3 stars out of 5
by James - Posted on 22 September 2024
Waiting for six and a half hours. Then given the wrong prescription. Only by chance was it spotted by a more senior doctor.
Visited Accident and emergency services on September 2024
Review titled Worthing Hospital
Replied on 25 September 2024
Thank you for your feedback James. We are sorry to hear of your concerns. If you would like to contact the PALS team they will be able to look further into your experience for you. The team can be contacted by their email : uhsussex.palsworthing@nhs.net Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Jan Stephens - Posted on 04 October 2024
I just wanted say a big thank you to the endoscopy unit team at Worthing Hospital, for when I had my colonoscopy. I was extremely nervous, but they were all so kind and reassuring. Everything was explained clearly and advice given. I really appreciate all that you do. Thanks again to a wonderful team.
Visited Colorectal cancer services on September 2024
Review titled Worthing Hospital
Replied on 04 October 2024
Dear Jan, Thank you for your feedback which our PALS team will have the pleasure of sharing with our endoscopy team who cared for you.
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Review titled Painful uterine biopsy
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2024
I went for a gynaecologist app in aug re pain I have been having in my groin and abdomen. I was asked to consent to a biopsy there and then or that weeks waiting. The dr said it would be mostly painless with a slight cramping. As a mother of 5 children I have never experienced something so painful as the shock of a piece of my insides which are already sore and swollen being cut out. I had to get him to stop so I could catch my breath through my tears. I thought I was going to throw up. The dr then told me the pain would only stop once I slowed him to remove the tool and the sample. I couldn’t stop crying and shaking for the whole day. I felt so shocked and traumatised. Before I could even open my eyes and with the nurse fanning my face to cool me off the dr had left the room and I didn’t see him again. I felt like the lack of information I was given with regards to how painful this procedure can possibly be for some women is disgusting. I would still have gone through with the biopsy as it is an important step in diagnosing cancer. However I would have felt better not having been told it was basically painless. If I ever have to have another biopsy it will not be without pain relief and I will advice every woman I know to do the same.
Visited Gynaecology on September 2024
Review titled Worthing Hospital
Replied on 30 September 2024
We are very sorry to read of your experience within Worthing Hospitals gynaecology day unit. Please can we ask if you could kindly contact the PALS team at the hospital via their email address : uhsussex.palsworthing@nhs.net where a member of the team will be able to support you further with regards to your concerns. Thank you
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Review titled Professional, caring and responsive
Rated 5 stars out of 5
by David Croxson - Posted on 26 September 2024
I have had reason to use the services of the excellent urology team both as an initial referral whilst in A&E and subsequently to provide me with advice and later fitting of a new catheter. Each member of the team without fail has been a pleasure to meet and deal with. They are all very caring, empathetic, and totally committed from what I have experienced to get me comfortable and pain free as quickly as possible.
Visited Urology on September 2024
Review titled Worthing Hospital
Replied on 26 September 2024
Thank you for your feedback Mr Croxson, the PALS team will have the pleasure of sharing your feedback with our urology team whom you have complimented. Thank you
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Review titled Great Service
Rated 5 stars out of 5
by PAT WELFORD - Posted on 22 September 2024
after 111 referred to the hospital i went to a&e 20/9/2024 who referred me to uct department- after 2.5 hours wait was seen by a lovely junior doctor - she was very thorough professional and very pleasant - it was easy to talk to her. she even got her colleague to see me. i have now been referred to another unit. I just want to say the service i got was exceptional so thank you very very much.
Visited Urgent Treatment Centre on September 2024
Review titled Worthing Hospital
Replied on 25 September 2024
Thank you for your lovely feedback Pat in relation to the experience you had in the urgent treatment centre department. The Pals team will have the pleasure of sharing your feedback with the team who cared for you. Thank you
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Review titled Fantastic and caring
Rated 5 stars out of 5
by Susan R - Posted on 28 September 2024
My elderly father was taken to A&E with a broken hip. The doctors were fantastic, got him x-rayed then gave him a nerve block. He has had surgery, was very confused after, but is slowly finding himself again. The care he has received is second to none. Explanations are given to him and us as to care and decisions. I can see the NHS is under stress, but despite all of that, he has been comfortable, respected and cared for with sensitivity. Well done Worthing Hospital, A&E and, at the moment, ward D3!
Visited Orthopaedics on September 2024
Review titled Worthing Hospital
Replied on 30 September 2024
Thank you for your lovely feedback following your father admission to hospital. The PALS team will have the pleasure with sharing your feedback with the teams that have and are caring for your father.
Information supplied by University Hospitals Sussex NHS Foundation Trust