Worthing Hospital
Lyndhurst Road, Worthing, West Sussex, BN11 2DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Painful uterine biopsy
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2024
I went for a gynaecologist app in aug re pain I have been having in my groin and abdomen. I was asked to consent to a biopsy there and then or that weeks waiting. The dr said it would be mostly painless with a slight cramping. As a mother of 5 children I have never experienced something so painful as the shock of a piece of my insides which are already sore and swollen being cut out. I had to get him to stop so I could catch my breath through my tears. I thought I was going to throw up. The dr then told me the pain would only stop once I slowed him to remove the tool and the sample. I couldn’t stop crying and shaking for the whole day. I felt so shocked and traumatised. Before I could even open my eyes and with the nurse fanning my face to cool me off the dr had left the room and I didn’t see him again. I felt like the lack of information I was given with regards to how painful this procedure can possibly be for some women is disgusting. I would still have gone through with the biopsy as it is an important step in diagnosing cancer. However I would have felt better not having been told it was basically painless. If I ever have to have another biopsy it will not be without pain relief and I will advice every woman I know to do the same.
Visited Gynaecology on September 2024
Review titled Worthing Hospital
Replied on 30 September 2024
We are very sorry to read of your experience within Worthing Hospitals gynaecology day unit. Please can we ask if you could kindly contact the PALS team at the hospital via their email address : uhsussex.palsworthing@nhs.net where a member of the team will be able to support you further with regards to your concerns. Thank you
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Review titled Professional, caring and responsive
Rated 5 stars out of 5
by David Croxson - Posted on 26 September 2024
I have had reason to use the services of the excellent urology team both as an initial referral whilst in A&E and subsequently to provide me with advice and later fitting of a new catheter. Each member of the team without fail has been a pleasure to meet and deal with. They are all very caring, empathetic, and totally committed from what I have experienced to get me comfortable and pain free as quickly as possible.
Visited Urology on September 2024
Review titled Worthing Hospital
Replied on 26 September 2024
Thank you for your feedback Mr Croxson, the PALS team will have the pleasure of sharing your feedback with our urology team whom you have complimented. Thank you
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Review titled Great Service
Rated 5 stars out of 5
by PAT WELFORD - Posted on 22 September 2024
after 111 referred to the hospital i went to a&e 20/9/2024 who referred me to uct department- after 2.5 hours wait was seen by a lovely junior doctor - she was very thorough professional and very pleasant - it was easy to talk to her. she even got her colleague to see me. i have now been referred to another unit. I just want to say the service i got was exceptional so thank you very very much.
Visited Urgent Treatment Centre on September 2024
Review titled Worthing Hospital
Replied on 25 September 2024
Thank you for your lovely feedback Pat in relation to the experience you had in the urgent treatment centre department. The Pals team will have the pleasure of sharing your feedback with the team who cared for you. Thank you
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Review titled Fantastic and caring
Rated 5 stars out of 5
by Susan R - Posted on 28 September 2024
My elderly father was taken to A&E with a broken hip. The doctors were fantastic, got him x-rayed then gave him a nerve block. He has had surgery, was very confused after, but is slowly finding himself again. The care he has received is second to none. Explanations are given to him and us as to care and decisions. I can see the NHS is under stress, but despite all of that, he has been comfortable, respected and cared for with sensitivity. Well done Worthing Hospital, A&E and, at the moment, ward D3!
Visited Orthopaedics on September 2024
Review titled Worthing Hospital
Replied on 30 September 2024
Thank you for your lovely feedback following your father admission to hospital. The PALS team will have the pleasure with sharing your feedback with the teams that have and are caring for your father.
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Review titled Appointment was great
Rated 4 stars out of 5
by Jude Sennitt - Posted on 12 August 2024
I was seen by a doctor in the ENT department right on time. The Doctor was knowledgeable, thorough and talked me through the simple procedure before doing it. The doctor was skilful and efficient and responsive to my requests. I was satisfied with the diagnosis and treatment and overall super pleased with the entire experience, apart from the very confusing car park. Thank you Worthing ENT department.
Visited Ear, Nose & Throat on August 2024
Review titled Worthing Hospital
Replied on 13 August 2024
Thank you for your lovely feedback which we will have the pleasure of sharing with our ENT team who i am sure will very much appreciate receiving your feedback.
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Review titled Amazing service
Rated 5 stars out of 5
by Carolyn - Posted on 14 August 2024
I attended on Sunday morning with tonsillitis, was traiged then sent to UTC, I was there for 30 mins and discharged with a prescription. All staff were really friendly, helpful and efficient, thank you so much
Visited Urgent Treatment Centre on August 2024
Review titled Worthing Hospital
Replied on 16 August 2024
thank you so much for your lovely feedback following your recent visit to worthing hosptials urgent treatment centre. Our pals team will have the pleasure of sharing your feedback with the team.
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Review titled Great experience on morning of 7/8/24 UTC
Rated 5 stars out of 5
by Ricky Popp - Posted on 07 August 2024
I came with an infected cyst. The UTC doctor was professional, competent, patient and reassuring. I felt comfortable and at ease throughout the whole visit to A and E and subsequently UTC. I would not hesitate to recommend. Every team member I met today was polite, helpful and kind.
Visited Urgent Treatment Centre on August 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Der Ricky Thank you for your lovely post. It was good to read that we looked after you so well and your experience was reassuring when you came to the A&E department and to the UTC. We hope you are making a good recovery now. Thank you once again for your comments, we all really appreciate positive comments and this will be shared with the teams. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2024
First receptionist spoken to was helpful, but then her colleague, L, took over at lunchtime. She called over to us to move from where we were perched as there was very little seating available and told us to move. I politely explained our situation but she was officious, unfriendly and unpleasant, smirking to her colleague as we had to go outside to wait. Later, people were sitting exactly we had been, but she did not ask them to leave. Very unsympathetic woman when people are here unwell and need to sit down.
Visited Accident and emergency services on August 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Dear Patient I am sorry to hear of your experience when you came to Worthing Hospital and this is not what we would expect of any of our staff members. This site is anonymous so we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01903 285032 or email uhsussex.palsworthing@nhs.net so that we can look into this for you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
I came in for gallbladder removal surgery and the care from start to finish was absolutely exemplary. All the nurses on the chanctonbury suite were friendly, warm and attentive, the anaesthetists were so lovely, and the staff on recovery were just wonderful. They made me feel so cared for, and they were so so kind. I didn’t at any point feel like I was putting anyone out or that I was being rushed to go home and nothing was too much trouble. A few times I actually felt moved to tears and how kind and caring they all were. Thank you
Visited Gastrointestinal and Liver services on August 2024
Review titled Worthing Hospital
Replied on 09 August 2024
Dear Patient Thank you for your lovely post. It was good to read that we looked after you so well on Chanctonbury ward and your experience was so good. It will be my pleasure to share your post with the ward and also the anaesthetic and recovery teams. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled A&E
Rated 2 stars out of 5
by Jeffrey - Posted on 23 August 2024
When to a&e Thursday morning at 0130 with pain in chest saw nurse had ecg and blood taken an told to take seat in a&e at 0900 Thursday morning I asked a nurse about seeing doctor said it could bee another 2hours before a doctor to see me I have sitting on a chair since 0200 hours still with some pain no one asked how I was I am 80 years old i left and doctor still not got my results
Visited Accident and emergency services on August 2024
Review titled Worthing Hospital
Replied on 20 September 2024
Thank you for your feedback Jeffrey, please may we ask for you to contact the PALS team who would be able to help and support you further with your enquiry. The teams email address is : uhsussex.palsworthing@nhs.net
Information supplied by University Hospitals Sussex NHS Foundation Trust