Worthing Hospital
Lyndhurst Road, Worthing, West Sussex, BN11 2DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
Colonoscopy & several biopsies carried out 09/01/2024 but still no report received.Delays like this add to patient stress.
Visited Don't know on January 2024
Review titled Worthing Hospital
Replied on 19 February 2024
Thank you for your feedback. If you would like to contact the PALS team, they will be able to help and support you further with your enquiry. The team can be contacted by: Email : uhsussex.palsworthing@nhs.net Telephone number : 01903 285032
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Review titled Lack of follow up Information
Rated 3 stars out of 5
by Steven Forrest - Posted on 18 May 2024
Had a pre op assessment in January, haven't heard anything since? Would appreciate a review so I can make plans for the future.
Visited Urology on January 2024
Review titled Worthing Hospital
Replied on 20 May 2024
Thank you for your message Steven, please can we share with you the admissions team number who will be able to advise further when your surgery may be. The teams number is : 01903 285061 Thank you.
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Review titled Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Colonoscopy under urgent referral in January,with several biopsy samples taken, but 4 weeks later & still no results
Visited Colorectal cancer services on January 2024
Review titled Worthing Hospital
Replied on 14 February 2024
Thank you for your Post, please may we ask for you to contact the PALS team who can help and support you further. The teams contact details are: 01903 285032 or uhsussex.palsworthing@nhs.net Thank you
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Review titled Very disappointed with Bramber Ward
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2024
My actual birth in the delivery suite was wonderful however, once on Bramber ward I was appalled. I gave birth around midnight and was taken onto Bramber at around 4am. I was not given a new gown even though mine was soiled and sweaty from labour, a bed bath was not given like I was told it would have been (could not to do it myself due to my epidural). When I woke up in the morning, my bed, my inco sheet and I was covered in blood both still from labour and my nipples from breastfeeding. I had difficulty breastfeeding and was told my a member of staff to persevere with hand expressing, pumping and getting my baby to latch however never supported with any of it. My baby was forced upon my breast and couldn't latch correctly, I was given an electric pump with the wrong shield size and when I asked for help as I had never used one before, no one came. I was told to hand express through the pain and exhaustion of it all and if I would have to stay in that ward until I could do it. The attitude of this nursery nurse was disgusting and made me feel like a failure. When I explained to staff I had the beginnings of a pressure sore due to the position of monitoring and labour for days, i was told "no". As an ex carer and someone who has health with sores on others, I can assure you, it was a yes. I asked for medihoney and I was given one sachet which my husband had to apply for me. The staff didn't know anything about Gestational Diabetes and I was being told conflicting information for two days about my health and what criteria was needed for me to be discharged. The staff on Bramber ward were horrible, they didn't care for the mothers at all and they didn't help with the babies either. They just had to tick their boxes and sit back down. If I have another child, I'll be going to another hospital because no one should be treated the way women are on that ward. Unfortunately, I know I am not the only woman to experience this either and it's so upsetting.
Visited Maternity services on January 2024
Review titled Worthing Hospital
Replied on 24 June 2024
Dear Patient Firstly I would like to offer my congratulations on the birth of your child. However I am really sorry to hear about your experience on Bramber ward and the impact this has had on you. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01903 285032 or email uhsussex.palsworthing@nhs.net so that we can investigate what happened to you. We look forward to hearing from you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Unfortunately poor communication
Rated 1 star out of 5
by Sarah Scott - Posted on 04 December 2023
Thursday waiting for surgery which taking questions, was informed my surgery would not be going ahead, due the hospital error. Having the wrong information about what surgery I was having. The doctor informed me he would call me that day and I heard nothing. Have heard nothing every since leaving me to chase this up on my own. Leaves me feeling very frustrated and fearful with my confidence in their ability.
Visited Ear, Nose & Throat on December 2023
Review titled Worthing Hospital
Replied on 11 December 2023
Dear Sarah I am sorry to hear of the concerns you have raised about your surgery and the poor communication you received. Unfortunately your details are anonymous so we can't get in contact with you. Would you please call our Patient Advice and Liaison Service on 01903 285032 or email uhsussex.palsworthing@nhs.net who will look into your concerns for you. They are available from 10.00am to 4.00pm, Monday-Friday. Thank you for sharing with us. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent
Rated 5 stars out of 5
by Dollie - Posted on 31 December 2023
On my first visit in Dec I told the doctors and nurses that I have anxiety issues and they treated me accordingly and put me at ease. They were all excellent, caring and respectable, they talked me through the procedure I was having and said that I needed another appointment for further investigation. The second visit a couple of weeks later with a different doctor and nurses was again excellent. On both occasions I was treated with respect and care as a person not just another patient. 5*****
Visited Gynaecology on December 2023
Review titled Worthing Hospital
Replied on 04 January 2024
Dear Dolly Thank you for your lovely post. It was great to read that we looked after you so well on both occasions and your experience was good. It was nice to hear that staff were caring and put you at your ease. Thank you for taking the time in letting us know your experience this really does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fast, thorough, friendly.
Rated 5 stars out of 5
by G Allen - Posted on 21 December 2023
I attended yesterday at around 17:00 for a laceration to my palm that needed 5 stitches to close. It took around 2½ hours from arriving to leaving which, at my age of 46, is a record time for an A&E visit! Everyone I spoke to was friendly and helpful and this all took place during the recent doctor's strike. I didn't need to see a doctor but regardless the service I received was faultless and very appreciated.
Visited Accident and emergency services on December 2023
Review titled Worthing Hospital
Replied on 22 December 2023
Dear G Allen Thank you for your lovely post. It was a lovely to read that we looked after you so well and your experience was so good. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. The ED team will be very appreciative of your lovely comments as well. May we wish you a good Christmas. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fantastic caring and professional service
Rated 5 stars out of 5
by Jeremy Le Sueur - Posted on 02 November 2023
I attended the Cardiac Catheter team on Wednesday 1st November for an ablation procedure. From the very start the whole service was so reassuring, professional, and caring. The nursing and theatre teams and the consultant set out clearly what would happen through the procedure, making time to see that I understood the various stages and was reassured. Nothing was too much trouble for them with the whole service so well organised, professional, and positive. You could see how busy and hard working the team were but from a patient viewpoint the service was so personal and supportive. Thank you to all the team. I felt very fortunate to be in your care.
Visited Cardiology on November 2023
Review titled Worthing Hospital
Replied on 13 November 2023
Dear Mr Le Sueur Thank you for your lovely post. It was good to hear that your procedure went well and that the staff were reassuring, professional and caring. It will be my pleasure to pass on your kind words to the team and I know how much this will mean to them. Wishing you well in your recovery. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled So impressed with the sensitivity, care and skill
Rated 5 stars out of 5
by Jasmine - Posted on 22 November 2023
I had a procedure today with the Gynae team, and was very anxious prior due to a previous experience at my GP. The team today were everything I could have asked for. They listened, comforted and reassured me. They explained everything clearly and made me feel as though I was genuinely cared for and loved. I can't sing their praises highly enough. Thank you so much, you've all gone above and beyond and I'm grateful more than you know.
Visited Gynaecology on November 2023
Review titled Worthing Hospital
Replied on 23 November 2023
Dear Jasmine Thank you for your lovely post. It was good to hear that staff listened, comforted and reassured you. It will be my pleasure to share this with the gynae team and I know how much your praises will mean to them. Compliments mean such a lot to staff so thank you for taking the time in doing this. I hope you are recovering well. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent care and support
Rated 5 stars out of 5
by James Martin - Posted on 21 October 2023
Spent 4 days at Worthing Hospital for a colon cancer operation. The pre-op care was exceptional, everything explained clearly with booklets and support. Met with my surgeon who was very helpful and supportive, as was the excellent team of anaesthetists. My after care in the Chiltington ward was super, great nurses and support staff who all worked hard to improve my recovery time. 5 stars all round.
Visited Colorectal cancer services on October 2023
Review titled Worthing Hospital
Replied on 24 October 2023
Dear Mr Martin Thank you for your post. It was lovely to read that your pre-op care was exceptional with everything explained clearly. It was also good to read that your after care on Chiltington ward was super. I will share with both teams what a difference they made to you. Thank you for taking the time in contacting us as it really does mean a lot. Take care Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust