Wrightington Hospital
Hall Lane, Appley Bridge, Wigan, Lancashire, WN6 9EPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Total knee Replacement
Rated 5 stars out of 5
by Darryl Torney - Posted on 22 January 2024
From initial consultation through to leaving the hospital can't fault anything, very kind and considerate, talked through every stage of procedure, the app is superb addition for recuperation, all staff, consultants and surgeons don't get the credit they deserve, been 12 days now since operation and very pleased with the results having had previous total knee replacement done in different hospital on different knee with not as good results.
Visited Orthopaedics on January 2024
Wrightington Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Malcolm Catterall - Posted on 28 January 2024
I had a Total Knee Replacement the treatment from the Consultant and all the Staff was excellent nothing was to much trouble, the food was very good,I was on ward B ,I cant thank the staff enough
Visited Orthopaedics on January 2024
Wrightington Hospital has not yet replied.
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Review titled Shoulder replacement
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
I would like to thank ward one for the care before my surgery was done and thank the staff on ward A for looking after me when I came on to the ward after my surgery was done
Visited Orthopaedics on January 2024
Wrightington Hospital has not yet replied.
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Review titled Patients kept in the dark
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
This hospital claims to prioritise their customer experience, however I feel ignored and forgotten about. I live about 2 hours from the hospital (I don't drive so have to reply on public transport to get me there despite having hip issues). My letter said I was to go for a hip and knee CT scan in June. I took the day off work, made the 4 hour round trip only for them to say could I come back in for another scan as there was a mistake and they only did the hip! So I made the trip again. Since been back for an MRI as well. I was waiting for my results in September I got a letter saying sorry but they have had to cancel my consultation. A consultation I never knew I had as they didn't send a letter! So I tried to rearrange and was told they only do the young adult hip clinic once a month. Two weeks ago I got a letter saying I have an appointment in October but to ring up to find out what time. I have tried calling within office hours multiple times a day for the past 2 weeks and there has been no answer. Nobody ever answers the phone. This service is among the worst I have ever received. I am left not knowing if I even have an appointment or not and I can't risk the 4 hour trip with a lot of walking pain for nothing. I am extremely anxious and agitated as a result of the lack of care.
Visited Orthopaedics on September 2023
Review titled Wrightington Hospital
Replied on 20 September 2023
Thank you for posting about your concerns, I am sorry to read of the difficulties you have encountered. Please could I ask you to contact our team who will be able to assist you, they can be contacted on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Thank you
Rated 5 stars out of 5
by Dianne Dugdale - Posted on 21 November 2023
Thank you to this amazing hospital for my recent stay for a new knee, first class , very happy with the outcome. Thank you all departments so very much.
Visited Orthopaedics on September 2023
Review titled Wrightington Hospital
Replied on 06 December 2023
Thank you for taking the time to post about your experience, I will ensure your kind words are fed back. May I wish you well in your recovery. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Some staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
having dealt with excellent service from the consultant and finally arriving on the operation day and where it was a little unnerving for the patient maybe some of the general staff may need a little pr training, as being curt to the point of being slightly indignant is not necessary when you are concerned about your family member and In an enviroment where you are dealing with people on a daily basis and empthany and care is key rather than being very matter of fact makes you feel like its just another day at the office for a few when others were really nice
Visited Orthopaedics on September 2023
Review titled Wrightington Hospital
Replied on 20 September 2023
Thank you for taking the time to post your feedback. I am sorry to read of your experience when attending Wrightington Hospital. If you would like to discuss this further, please contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Excellent surgeons
Rated 5 stars out of 5
by Maggie - Posted on 28 August 2023
I was admitted after a wait of many months for complex hip revision. My surgeon and his team were totally amazing. I spent the first week in ward A, excellent nursing. Second week in ward B where most nurses were very good and caring. Yes I am glad to be home but so happy with my positive result. Thank you to everyone for my care and well being.
Visited Orthopaedics on August 2023
Review titled Wrightington Hospital
Replied on 20 September 2023
Thank you for taking the time to post about your experience at Wrightington Hospital. I will share your feedback with both wards, they will be very appreciative of your kind words. May I wish you well in your recovery. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Poor communication
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2023
I had a telephone consultation in May and was told I would be referred directly for mra scans. After finally receiving an appointment date, I was unable to get through on the phone to get my appointment time, despite trying about 15 times at different times during office hours. Each time I was put on hold for a few minutes and then the phone went dead. I also tried calling the MRI department and my surgeon's secretary who both advised me that I have an appointment but don't have an mra booked. I eventually went through the switch board and was given different numbers for the appointments team. One of the numbers worked after a few tries. Why on earth are you insisting that patients call a number to get their appointment time if that number never gets answered? At this point I have no idea if I still have an appointment or what it is for as I have had no response to email or any information. I really feel for anyone who is vulnerable, I can see how they would slip through the net entirely.
Visited Orthopaedics on May 2023
Review titled Wrightington Hospital
Replied on 14 August 2023
Thank you for posting about your experience. I am sorry to learn of the difficulties you experienced when attempting to contact appointments at Wrightington. I will share your feedback with the manager in this area, however if you would like to discuss this further, please contact our team on 01942 822 376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Mixed experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
I attended for a hip replacement on the 30/5/23. The registrar and staff were considerate and caring. Everything prior to the operation was fully explained, physio was also explained. It was on the discharge that I feel the hospital was let down. I was waiting for a frame to be delivered to home ready for my discharge. The sister on the ward 1/6/23 asked if it had been delivered, I had spoken to my husband and was told it would be that day sometime. The sister phoned my husband an hour later to enquire if it was delivered - it was. She returned to me told me it was delivered and said make your way to the discharge room. I started to get dressed when a nurse told me a porter would take me to the discharge room. At no point had any member of staff gone through my medication to take home. In the discharge room there were 5 other patients waiting to go, 1 man had been waiting 3 hours and was very annoyed - understandably. The nurse was very good trying to sort out what had happened to patients medication, transport and care. My husband arrived luckily my medication was there unfortunately I had not been told anything about the medication I was taking home and the nurse had to go through it with me. My husband had to find a wheelchair to take me to the car as I could not walk down the slope, and he had to try and get me in the car. I feel the whole discharge process lets the hospital down. I feel the discharge process needs to be reassessed.
Visited Orthopaedics on May 2023
Review titled Wrightington Hospital
Replied on 14 August 2023
Thank you for taking the time to post, I was sorry to read of your experience with the discharge process. I will ensure your feedback is passed back to this area, however should you wish to discuss this further, please contact our team on 01942 822376. Kind regards Emma Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Had a scan in February on right ankle to see what the problem was and why I was in so much pain with it. Results booked in for March. Cancelled due to doctors strike. Rearranged for today. Oh guess what they have cancelled again. If a patient cancels so many times we are struck off the list. How can a consultant cancel so many times and get away with it. All I want is my scan results. Wish now I had stayed at Euxton Hall and not moved to wrightington hospital. Never known a hospital that can cancel so many appointments as wrightington do. Yes I have another appointment now 31st May. Who has to wait four months for scan results and have a policy it is our policy we can give out results you need to come in and see the specialist. It's disgusting.
Visited Orthopaedics on April 2023
Review titled Wrightington Hospital
Replied on 18 May 2023
Thank you for taking the time to post about your experience, I am sorry to read of your cancellations. I will share your experience with the manager for this area, however, if you would like to discuss this further with our team you can contact us on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust