Wrightington Hospital
Hall Lane, Appley Bridge, Wigan, Lancashire, WN6 9EPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Mixed feelings and messages
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2023
My hip replacement in March I hoped would bring me relief from 11 painful years to enjoy quality again, the hospital was recommended after a private assessment after having been told to wait until older at another hospital -however I am still struggling post op on a daily basis with a hiked up pelvis and large leg length discrepancy which has created a very awkward hobble and gait & ongoing discomfort and pain. I had to make my own follow up appointment by phone which was given at 8 weeks, . My ankle swelled badly when Teds were removed on day 2 this seemingly against the Surgeons criteria but staff were generally kind all in all. I have felt very alone with mixed messages of how to deal with this on a daily basis, I've had mixed advice - surgeon told me to just walk, but by leaning on a crutch I felt I had to have chiropractic support to protect back & neck. The discomfort is sadly more than pre op due to hiked up pelvis which I find hard to understand & come to terms with as I don't know if it will recover? Although told to walk it better by surgeon the chiropractor says the leg muscles are very short and weak so definitely need to do building up exercises? Also for massage as they are very tight, I therefore feel much time has been wasted and can't understand the differences in aftercare advice given to me by all these professionals of what is a common, albeit major operation. I've had to seek a way forward ... I stayed in hospital 5 nights I didn't see a senior person and after two weeks of going home I arranged some nhs physio myself as there had been no mention of this, but this was to no avail sadly. I try and have hope but need to know if it's false hope by other peoples outcomes? - the pediatrist I saw said I will be back shortly for a large shoe uplift?? This is not what my surgeon said...... I was positive for the first 8 weeks but now I'm hardly improved six months in . I need advice and support Thankyou
Visited Orthopaedics on March 2023
Review titled Wrightington Hospital
Replied on 20 September 2023
Thank you for your post, I am very sorry to read of your post-op difficulties. Please may I advise you to contact our team who will be able to assist you in gathering information and support. The team can be contacted on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Chronic Pain Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
After waiting for eight months I arrived 15mins early for my appointment. After waiting nearly 30mins from my app.time I approached a nurse to enquire how long I would be waiting. I found her to be off-hand and unfriendly. Without any apology she told me I would be next after she called a gentleman in, who had only arrived 15 mins earlier. I was eventually called in exactly 1 hour from my appoint. time and still no apology from staff. Due to waiting so long I had become extremely anxious and frustrated. The doctors I saw were excellent; understanding, empathetic and approachable. What a pity not all members of the team were not and basically ruined my first experience to the Chronic Pain Clinic.
Visited Pain Management on March 2023
Review titled Wrightington Hospital
Replied on 27 March 2023
Thank you for your post, I am sorry to read of your experience when you attended the clinic. I will share this with the service lead for their attention. If you would like to discuss your experience further, please do contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled An outstanding hospital in every respect ...
Rated 5 stars out of 5
by KAH 52 - Posted on 04 March 2024
On 6th March 2023 I had a very successful total hip replacement at Wrightington Hospital and I was fortunate to be under the care of a wonderful team. I cannot praise enough the care given to me and the professionalism of all during my stay and the excellent aftercare and advice (including my 12 month post operative check up). My experience with the staff during Out Patient and pre-op visits gave me the utmost confidence in the hospital and I was not disappointed. From the moment I arrived early on the day of my operation staff were attentive, knowledgeable and, above all, caring and approachable. Many health care professionals – surgeon, anaesthetists, nurses, cleaners, doctors, HCA’s, physiotherapists and admin assistants - were involved in my care both before and after my operation and all were wonderful. Without a doubt, Wrightington is an outstanding hospital in every respect. One which offers a warm, positive and welcoming environment and is a true example of the NHS working at its best – professional, compassionate, efficient and reliable whilst maintaining a wonderful sense of team spirit at all times.
Visited Orthopaedics on March 2023
Wrightington Hospital has not yet replied.
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Review titled Friendly, caring, efficient, knowledge of Consultants
Rated 5 stars out of 5
by Sue Longden - Posted on 27 January 2023
From the welcome at admissions for my first consultation, the knowledge of the anticipated operation and what I needed to commit to, ie exercises, to the admission and step-by-step details through the operation, the professional nursing care in the ward to the continuing expertise of the physios after the operation - 100% experience. The news is full of doom and gloom but at Wrightington life, to the patient, is excellent.
Visited Orthopaedics on November 2022
Review titled Wrightington Hospital
Replied on 22 March 2023
Thank you for your post regarding your recent experience at Wrightington Hospital. I know the service will be extremely pleased, may I wish you well in your recovery. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Streamlined care
Rated 5 stars out of 5
by Carole Thompson - Posted on 09 November 2022
All contact from all departments was prompt and timely both pre op and post op. In care was exceptional. Ward A good care. Physio as should be and efficient.
Visited Orthopaedics on November 2022
Review titled Wrightington Hospital
Replied on 22 November 2022
Thank you for posting your kind comments about your recent experience at Wrightington Hospital. The team will be pleased to receive your feedback. May I wish you all the best in your continued recovery Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Faultless experience
Rated 5 stars out of 5
by Dorothy Brayshaw - Posted on 08 December 2022
From start to finish my experience having a knee replacement surgery was excellent. Enjoyed my stay, wonderful staff.
Visited Orthopaedics on November 2022
Review titled Wrightington Hospital
Replied on 30 December 2022
Thank you for taking the time to share your experience of Wrightington Hospital. I will ensure your kind words are shared with the team. May I wish you all the best with your recovery. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Orthopaedic Admission Unit
Rated 5 stars out of 5
by Jean - Posted on 07 October 2022
Never been to this hospital before but was referred for a meniscus repair of knee, great communication leading up to day of my admission, I have now had my surgery . Thankyou to the brilliant team who took care of me from arriving to leaving the hospital that day .
Visited Orthopaedics on October 2022
Review titled Wrightington Hospital
Replied on 08 November 2022
May I thank you for taking the time to post your comments on this website. It is nice to read such kind words, which I will share with all staff. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Wrightington Hospital Orthopaedic.
Rated 5 stars out of 5
by Leslie Banner - Posted on 24 October 2022
I recently had bilateral hip replacement at Wrightington Hospital. My consultant and his team were outstanding. He gave me confidence beforehand; I’m delighted with the result. There is still a long way to go, but I’m entirely optimistic about my future. I also experienced high standards of care from the anaesthetist, physiotherapists, X-ray department, nurses’ day and night, caterers, cleaner and porters. All of these people were friendly, kind and professional. I feel very privileged to have been able to have my surgery at Wrightington Hospital. TheHospital and all the staff are a credit to the NHS.
Visited Orthopaedics on September 2022
Review titled Wrightington Hospital
Replied on 08 November 2022
Thank you for posting your lovely comments about your recent positive experience at Wrightington Hospital. The teams will be delighted to receive your feedback. May I wish you all the best in your continued recovery. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Very sad deterioration in longer term care
Rated 3 stars out of 5
by Anonymous - Posted on 15 September 2022
After being on annual check ups for several years due to subtle changes in old but very successful hip replacements, and always feeling involved and informed about my condition, I was astounded to receive a letter today informing me that I will no longer be attending outpatient clinics to monitor my hips. Instead I must complete a general questionnaire form included & have an x-ray which will be reviewed by a practitioner. I will have no involvement in the check up process, no discussion, no questions, but will simply be sent a letter within 3 months informing me of the review outcome. I am honestly devastated about this indisputable reduction of service and care. This is awful. Absolutely awful.
Visited Orthopaedics on September 2022
Wrightington Hospital has not yet replied.
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Review titled Pre - operation Clinic
Rated 4 stars out of 5
by Elizabeth - Posted on 05 September 2022
I had to attend this clinic to assess my fitness for a total knee surgery. From the moment I arrived, by hospital transport I was made to feel at ease. All the staff were friendly and helpful and professional. I received all the information I need, plus answered my questions. Because I had to wait for transport home they even got me some lunch and a coffee. Well done all for your kindness
Visited Orthopaedics on September 2022
Review titled Wrightington Hospital
Replied on 08 November 2022
I would like to thank you for taking the time to post your kind words on this website. I will ensure that staff have sight of your posting which I am sure will be well received. May I wish you well in your recovery. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust