Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Ward Not Prepared For Patient Arrival
by Anonymous - Posted on 30 November 2024
Just a few things to mention after a recent visit. Firstly, the disabled toilet by Entrance 3 was in a right mess when I arrived at 7am for a day procedure, I am aware it said they were only cleaned between 7.30am and 7.30pm, but it wasn’t a pleasant sight to be greeted with. The hospital needs to provide bigger hospital gowns for those of us a little larger than average, we are in 2024, and I see no reason why the NHS can’t help preserve the dignity of us larger people, by providing larger gowns, if the local supermarket can provide PJ’s in a size 22/24, I see no reason why an NHS Hospital cannot provide larger gowns for us to change into. I had to wear, two to preserve my modesty, as there were no larger ones, which made trips to the toilet a little tricky. I had a long wait for a bed, on a ward, which I won’t name. When I eventually went to the ward, some five hours later, the bed was still not ready, and I was left in the day room for two more hours. The day room gave access to patients who were smokers who used the door leading to a balcony to go and smoke, which is rather disgusting in a hospital environment as the smoke polluted the day room. I also felt like no-one understood Autism, as upon asking how long it would be for my bed to be ready, because I was struggling with the super bright lights of the day room the nurse just laughed. When I eventually got the bed, I was just dumped there. There was no water or glass, I was not told where the toilet was, and the previous patients name was still on the board behind the bed. Due to the strong possibility of an autistic meltdown, again due to the ward environment, noise and bright lights, I ended up leaving and coming home. I asked to discharge myself, there really was no reason for me to stay, but I was dismissed by a nurse and eventually told a doctor would come, this was not needed but I waited, knowing on a late Friday evening the chance of any on-call doctor appearing was slim. I asked another nurse, who typed away at the computer, walked off and didn’t come back, so I walked out the ward and came home, I was surprised no one bothered to call to see where I was. This is the second time I have had to stay in overnight after a day procedure, and on both occasions I have been left feeling like I am an inconvenience to the staff, too much paperwork for the sake of an overnight stay, this is not helpful to someone with a history of mental health, anxiety and an autism diagnosis. I don’t choose to stay in hospital and take up a bed, I must for the sake of the procedure and the fact there is no-one else at home to take care of me, but hanging around feeling like a lost spare part is very difficult and awkward, especially for someone with an autism diagnosis. Whilst this review focuses on my ward experiences, I can’t fault the general care during the day unit I was on.
Visited Don't know on November 2024
Wythenshawe Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Liz C - Posted on 11 November 2024
I had to take my husband to A&E. Ambulance arrived promptly - staff kind and reassuring. A&E staff dealt with sick husband quickly and kept me informed really well. Resus staff could not save him, sadly, but could not have done more. Professional, caring, committed, sensitive - simply amazing. I was worried having read so much negative press but the NHS is still there when you really need it despite the pressures they are working under. The staff at Wythenshawe A&E are outstanding. I will always be grateful.
Visited Accident and emergency services on November 2024
Review titled Wythenshawe Hospital
Replied on 18 November 2024
Dear Liz, It was very kind of you to take the time to write and compliment the staff who cared for your husband in the Emergency Department (ED) at Wythenshawe Hospital. This is especially as this is, we are sure, a very difficult time for you following the sad loss of your husband, for which we offer you, our sincere condolences. It is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were outstanding, and very kind and reassuring, and that they kept you fully always informed. We can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division, who will share your comments with the staff involved in your late husband’s care. Yours sincerely, Patient Experience Team, Wythenshawe Hospital
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Review titled Bronchoscopy Unit
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2024
I wanted to say thanks to the all the staff and team connected to the Bronchoscopy Unit at Wythenshawe Hospital. I had my second visit to the unit this month, and I can only praise the amazing staff working on there, they are so pleasant, caring and considerate, and I was there for several hours during my second visit as I was waiting for bed on another ward, for an overnight stay. Nothing was too much trouble for them, from having a chat, making a brew, providing a magazine, and even escorting me for a walk so I could get a sandwich! Everyone on the team is brilliant and I thank you all for your excellent care, kindness and understanding. The staff working here, are a prime example of the amazing first class care that the NHS delivers, and prides itself on.
Visited Lung cancer services on November 2024
Wythenshawe Hospital has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
The hospital can be very busy but the staff are amazing and looked after me so well. I would alway recommend hospital to anyone Thank you
Visited Accident and emergency services on October 2024
Review titled Wythenshawe Hospital
Replied on 22 October 2024
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding the care that you have received following your attendances to the MFT outpatient services. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Clinical Head of Division, to be shared with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Parking
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
Staff are amazing & lovely here, but what lets the department down is parking. There are only really tight spaces and there’s never really anywhere where to park. I didn’t go through an entry barrier on the way in, so I didn't get a ticket, apparently you’re supposed to which I didn’t realise, so I rang the attendant at the barrier on the way out, who was so rude to me. Whoever he is when you ring the number at the exit barrier, needs to sort his attitude out. And he should remember he isn’t the one collecting the money for parking into his personal bank account, so I’m not sure why he took it so personally? He was saying to his mate in the background ‘let’s just fine them all then’ ! Then hung up. I can’t imagine speaking to a patient, especially a pregnant person who’s already anxious attending their appointment, the way he did. Foul
Visited Maternity services on October 2024
Wythenshawe Hospital has not yet replied.
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Review titled Parking Nightmare
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Parking is an absolute nightmare at Wythenshawe Hospital. There are very limited disabled spaces. It is a struggle to turn around in the disabled parking area outside Entrance 3 if there is a space or if there is not. There are cars parked in places they should not be parked, i.e. not proper disabled parking spaces, seems people think because they have a blue badge they can park where they want and not care about how it impacts others. What happens if these disrespectful visitors, get their car damaged because they are not parked correctly, how come no parking attendant is going around to ensure people are parking properly and not just abandoning cars. I eventually found a parking space in the main car park by Entrance 3, after driving around for 15 minutes, as someone disabled, I drive a bigger than average car, and need a decent space, so I can safely open my doors fully to get out, it’s near impossible to do this in the small car parking spaces this hospital has, I should carry a tin opener next time. And again, you have people parking in the car park by Entrance 3, just dumping their cars anywhere, not an official parking space, so blocking the roads. I’ll stick to taking a taxi, in the future and claim back by taxi costs from the nhs, something I am allowed to do as a disabled person who cannot use public transport, it is not worth the hassle trying to drive and park. On the plus side, I cannot fault the staff at this hospital, every time I am there, the staff are caring and considerate.
Visited Lung cancer services on October 2024
Wythenshawe Hospital has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Laura - Posted on 11 September 2024
My son recently had day surgery in the children’s day unit. From walking in the doors to leaving the service was excellent. Nothing was too much for the staff. They were all attentive and excellent in the care they gave. My son was at ease with the whole procedure which I’m sure was down to the calm and reassuring nature of all involved. A huge thank you to the hca nurses odp anaesthetist and surgeons who was there on the 10th September for looking after my son. Keep on doing a fabulous job.
Visited Paediatric Surgery on September 2024
Review titled Wythenshawe Hospital
Replied on 18 September 2024
Thank you for your positive comments posted on the NHS website regarding the care you received from the Ward 76 Day Unit at the Royal Manchester Childrens Hospital. It was very kind of you to take the time to write and compliment the team who were involved in your sons care, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt well supported throughout your stay and that your son felt at ease. I can assure you that we have passed on your thoughts to the leadership team for the Division of Paediatric Surgery and Theatres, who will share your comments with the staff involved. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Excellent service - Posted on 09 September 2024
I went to A&E this morning g expecting to sit for ages. However, I was seen very quickly through triage, then within 10 mins to have bloods and ECG, 10 more mins and spoke to a doctor who discussed my problem. Then sent to SDEC (Same Day Emergency Care) . After 1 hour the blood results showed I was ok it the doctor explained she wanted to do more checks which she did. Then saw a cardiologist who reassured me all was well. I couldn’t have asked for a quicker, more efficient and caring service. Thank you
Visited Accident and emergency services on September 2024
Review titled Wythenshawe Hospital
Replied on 16 September 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received when you attended the Emergency Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you could not have asked for a quicker, more efficient and caring service. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Considerate caring exceptional treatment
Rated 5 stars out of 5
by Kathleen Elizabeth Jolley - Posted on 21 October 2024
From my initial visit, to consultation then surgery everyone I met was caring considerate & always put me at ease. I felt I mattered as a person. Well done to front of house staff, my 2 superbly talented plastic surgeons, the anaesthetists & everyone in the operating theatre & on the wards. You are all true professionals.
Visited Plastic surgery on September 2024
Review titled Wythenshawe Hospital
Replied on 22 October 2024
Dear Ms Jolley, Thank you for taking the time to share your positive feedback regarding your experience with the Plastic Surgery and Anaesthesia services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found them all to be caring considerate and that they always put you at ease. We have forwarded your message for sharing with all the staff involved in your care, who will really appreciate your comments. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Most Excellent!
Rated 5 stars out of 5
by Rick Hulse - Posted on 28 August 2024
I called the NHS 111 service just after 6:00am and they advised me to attend an Emergency Department within the hour . I arrived at Wythenshawe Hospital's A&E Department at 7:00am, I was with a Triage Nurse before 7:15am and called in by the doctor by 8:40am. The doctor was a very pleasant young lady with a warm demeanor. She performed numerous tests and checks and I was very impressed with her thoroughness and her genuine caring attitude. She even took the time to consult with a specialist at Manchester Eye Hospital on the telephone to confirm her diagnosis, which proved to be spot-on. Knowing the terrible strain that A&E staff work under much of the time, and also being aware of general staff shortages within the NHS, I could not help but be filled with admiration for the quality and professionalism of the A&E staff at Wythenshawe Hospital. My experience of Wythenshawe Hospital over many years has been exemplary and this latest visit has shown me that, despite the efforts of self-serving politicians and greedy private healthcare companies to bring the NHS to its knees, our NHS staff are still providing a level of care and professionalism that we really must never lose!
Visited Accident and emergency services on August 2024
Review titled Wythenshawe Hospital
Replied on 10 September 2024
Dear Rick, Thank you for your positive comments posted on the NHS website regarding the care you received when you attended the Emergency Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that despite the pressure that they are under, our NHS staff are still providing a level of care and professionalism that we really must never lose. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team, Wythenshawe Hospital
Information supplied by Manchester University NHS Foundation Trust