Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Superb staff
Rated 5 stars out of 5
by Christine C - Posted on 22 July 2024
My 90 year old mum, who has Alzheimer’s, was admitted to Wythenshawe for a few days over the weekend. She was treated initially in Accident & Emergency then on the Urology ward. The professionalism, expertise, treatment, kindness and care from all the staff who treated her was exceptional. Every effort was made to comfort and console her during procedures and nothing was too much trouble. Nobody wants to spend time in hospital but we feel blessed to have such a fantastic local hospital. Many thanks team Wythenshawe, you are truly 5 star.
Visited Urology on July 2024
Review titled Wythenshawe Hospital
Replied on 24 July 2024
Dear Christine, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care received by your mother when she attended the Emergency Department and her subsequent care by the Urology service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Heads of Nursing and Clinical Heads of Division for the Emergency Care Village and the Surgery and Theatres Division, to be shared with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Resembles a Circus
Rated 1 star out of 5
by M Smith - Posted on 12 June 2024
Dreadful experience and left here wondering if it was a hospital or a circus. Poor attitude of staff who have clearly developed a god complex since the nation applauded them. Nobody had a clue what was going on, very poor patient care and can only assume this to be some kind of training hospital where all the inadequate staff are placed. Do not visit here.
Visited Accident and emergency services on June 2024
Review titled Wythenshawe Hospital
Replied on 24 July 2024
Dear Patient, Thank you for providing feedback regarding your experience at Wythenshawe Hospital. We are sincerely sorry for your unsatisfactory experience of our services and for any distress and frustration this caused you. The Trust is always committed to addressing any areas of weakness in its services and fully recognises when expectations are not met and the standard of our service falls short of what we would anticipate for our patients. Please be assured that all feedback is taken seriously. An integral part of receiving feedback is learning from feedback. Please be assured the feedback you have raised has been taken seriously and the Trust would like to offer you to make contact with the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO24/00085 so it can fully understand and investigate your unsatisfactory experience of our services. Patient Experience Team Wythenshawe Hospital
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Review titled Fantastic service
Rated 5 stars out of 5
by Grace - Posted on 26 June 2024
My sister was admitted to resus in June. The consultant on at the time was fantastic. My sister has disabilities which are normally an obstacle in hospital but not this time. She was treated with dignity and respect, adjustments were made to make her experience more comfortable. We were listened to as family members and advocates. Blood results and x rays were fast and meant she didn’t have to wait hours for medication. When IVs had finished we were asked to let staff know so they could change them quickly. My sister was given an electric bed so she could be made more comfortable. Easily the best hospital experience she has had in 20 years.
Visited Accident and emergency services on June 2024
Review titled Wythenshawe Hospital
Replied on 07 August 2024
Dear Grace, Thank you so much for sharing your sister’s experience, when attending the Emergency Department at Wythenshawe Hospital. Your description of the emotional and practical challenges for your sister, and how they have been overcome through your collaboration with our staff is very rewarding to learn. It was lovely to note that your sister was treated with dignity and respect, and adjustments were made to make her experience more comfortable. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your lovely comments with the staff in the department. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Fantastic from start to finish
Rated 5 stars out of 5
by Aaron - Posted on 29 June 2024
Receptionist was lovely. Signposted the questions like a seasoned salesperson. Made it very easy Nurse who saw me, lovely, both of them. Was seen within 45 minutes, told me how long I'd be waiting by checking with maxfas team. Lady from maxfas team was brilliant. Allowed me to choose the treatment between glue and stitches and the outcome is fantastic. She sought out further care to check other injuries. Everyone went above and beyond. I'm questioning why the NHS get so much stick
Visited Oral and Maxillofacial Surgery on June 2024
Review titled Wythenshawe Hospital
Replied on 11 July 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at the Maxillo facial Surgery Department in University Dental Hospital of Manchester. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought our staff were supportive and you felt fully involved you in your care and treatment. I can assure you that we have passed on your thoughts to the Dental Nurse manager who will share your comments with the staff involved. Yours sincerely Patient Experience Team
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Review titled F14 Ward of Professionalism and Compassion
Rated 5 stars out of 5
by helen carrick - Posted on 22 June 2024
My mother passed away on this ward recently, she was 97years old. I can not praise the team who looked after her enough. Every single member of staff treated her and our family with compassion whilst delivering a highly professional and timely response to her and our family's needs. Of course the passing of a loved one is extremely difficult but exactly the right amount of hands on care, information provided and space and time to be alone with her as helped each member of our family come to terms with and accept her passing. I can not thank the staff enough for helping us through this difficult time. To every single member of the team on F14 you are a credit to your professions and to the NHS.
Visited Don't know on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Ms Carrick, Thank you so much for sharing such a poignant and inspiring experience, and please accept our sincere condolences, for the very sad loss of your mum. It was very kind of you to take the time to write and compliment the staff who cared for your mum on Ward F14 at Wythenshawe Hospital at what I am sure is a very difficult time for you. It is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was lovely to read that very single member of staff treated your mum and her family with compassion, whilst delivering a highly professional and timely response to both hers and your family's needs. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Lead for Complex Health, who will share your comments with the staff on Ward F14. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled The Journey Ahead
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
I posted a review on the 11th March about my first experience at attending Wythenshawe Hospital, as someone on the autism spectrum, and I wanted to follow up on my recent experiences. All I can say, is thank you, your hospital has been superb, caring, efficient, and so informative every step of the way of my ongoing journey. I was lucky, perhaps that is not the right word to use, to meet a surgeon who agreed to remove my gallbladder regardless of my BMI, my own local hospital made excuses. Blood tests and scans followed, sadly the scan showed up something unexpected elsewhere, and so I have had further scans, tests, and an appointment with the Rapid Lung Diagnostic Clinic Team and this is ongoing with further tests planned until we get a definite diagnosis. It is a scary time, but had I not got my appointment back in March at Wythenshawe Hospital to begin this journey, who knows what might have happened for me. For now, I am happy and feeling optimistic that being cared for by staff at Wythenshawe Hospital has helped me immensely, from the admin staff, HCA’s, Nurses, Consultants, and the Macmillan Team both in the clinic I attended and the main drop in center. The journey ahead doesn’t feel as frightening and scary thanks to the staff I have encountered. I eventually got the travel costs issue I mentioned previously sorted out with a lovely helpful cashier at Wythenshawe.
Visited Lung cancer services on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Anonymous, Thank you so much for sharing such a poignant and inspiring experience, and we are sorry to read that you are still having to undergo further treatment. Your description of the emotional and practical challenges that you have faced throughout your patient journey, with an autism diagnosis, and how they have been overcome through your collaboration with our staff is very rewarding to read. I can assure you that we have passed on your thoughts to the Heads of Nursing and Clinical Leads for the divisions involved on your care, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Fabulous care!
Rated 5 stars out of 5
by Debbie Smith - Posted on 19 June 2024
My 90 year old mum was really anxious to have a pacemaker inserted on the 18th June, but from start to finish all staff on F2,theatre/cath lab staff were incredibly caring.There was an understanding of all mums needs and a kindness shown from all. The proceedure was carried out to a high standard by the team and she came back to the ward to be greeted with not only attentive observation but genuine care and a much needed cup of tea and toast! Grateful thanks to all the team you are all fantastic! Debbie
Visited Cardiology on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Ms Smith, Thank you for taking the time to share your positive feedback regarding your mum’s experience while attending Wythenshawe Hospital, for a pacemaker to be fitted. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the care that your mum received to be of a high standard, both during and after her procedure. It was lovely to read that not only did your mum receive excellent post operative attention and care, but that she received a much-needed cup of tea and toast. We have forwarded your message for sharing with the Head of Nursing and Clinical Head for Cardiology and all the staff who were involved in your mum’s care, who will really appreciate your kind comments. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Fantastic team
Rated 5 stars out of 5
by Dave - Posted on 24 June 2024
Had a fatty lump removed from my forehead and I have to say the doctor and all the staff were absolutely fantastic, completely put my mind at ease.. he did a brilliant job of removing it and the wound healed great.. can’t thank them enough
Visited Plastic surgery on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Dave, Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received in the Plastic Surgery Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff who were involved in your care, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that all the staff were fantastic, putting your mind at ease, while treating you and that your wound has healed well. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Lead for the Burns and Plastic Surgery Division, who will share your comments with the staff who were involved in your care. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Just amazing.
Rated 5 stars out of 5
by Eleanor - Posted on 12 June 2024
I’ve been under investigations with cardiology for a while now but today I experienced such brilliant care. I can’t say enough how wonderful each member of staff has been. They are just amazing. It’s been such a scary time but I have felt supported every step of the way. The NHS gets such a bad reputation but the true reflection is in the work, care and commitment these wonderful staff members put in every day under the most difficult of circumstances. Thank you from the bottom of my dodgy heart!!
Visited Cardiology on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Eleanor, Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received in the Cardiology Department that is led by Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you have experienced such wonderful care, from each member of staff that you have been treated by. It was lovely to read that you have felt supported every step of the way and you feel that this is a true reflection of the work, care, and commitment that our wonderful staff members put in every day, under the most difficult of circumstances. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Leads for Cardiology Services, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Sinead Partland - Posted on 13 May 2024
The midwife who dealt with me during my induction on delivery suite I would like her to have some rewards and recognition oh my god she was amazing she did not leave my side for 9 hours nearly she was the nicest nurse/midwife I have ever met in my life I honestly can’t believe how good care she took of me I was in a lot of pain and probably wasn’t the easiest patient to deal with but she did everything was so nice and caring the whole way through even when I had give birth she was still there caring for my every need I am so grateful
Visited Maternity services on May 2024
Review titled Wythenshawe Hospital
Replied on 13 May 2024
Thank you for taking the time to share your positive feedback regarding one of the midwives at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found that the midwife taking care of you to be caring throughout and that you felt supported whilst giving birth. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Sasha Khosah Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust