Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Absolutely awful - stay away
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I was diagnosed with severe ADHD back in June 2021, at that time I would have recommended Phychiatry UK - thorough video assessment, titrated on medication shortly after, shared care agreement sent to my GP. Great! Only when I started to struggle in September 2023, I thought my medication had stopped working. I went back to Psychiatry UK to ask about discussing medication only to find out they had discharged me with no warning!! Apparently I didn’t respond to a message in their portal - but I had no notification of this message?! Absolutely appalling to discharge a patient without warning when it is only Psychiatry UK who can give the ok to prescribe the controlled medication required to treat ADHD. My gp will now not provide me with my much needed medication. Phychiatry UK basically just said there was nothing they can do and I needed to be referred back as a new patient(!!) but I can’t even be referred back to Psychiatry UK as they aren’t currently accepting NHS referrals! Shocking. Where is the duty of care? To discharge a patient with no warning and to stop their life changing medication with immediate effect (after taking a period of a few months to titrare to the correct dosage!) is inhumane. Avoid!
Visited October 2023
Review titled Psychiatry-UK
Replied on 29 January 2024
Dear Patient Thank you for taking the time to leave a review. We are really sorry to hear that you have had issues with our service. Firstly, please be reassured that we are once again accepting Right to Choose referrals. Could we please encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to schedule a call to advise you on how to move forward with your medication. We are required to operate a strict discharge policy when we do not receive any engagement from our patients over a certain period. However, we are currently working on increasing the number of notifications we send out during this time to advise patients that there are messages waiting on the portal. The feedback from your call will be really helpful in showing us where we need to make improvements in the future. Many thanks The Psychiatry-UK Team
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Review titled Not the best experience
Rated 3 stars out of 5
by Sadie - Posted on 05 October 2023
ahhh. I'd like to say my experience has been great but unfortunately I've had a very mixed, frustrating experience. I think it is down to luck as to which dr and supporting staff you get. The positive - having been waiting on a nhs adhd assessment list for 18 months plus, the referral to psychiatryuk was swift and I was diagnosed within 8 months. The assessment was rather short, I was diagnosed and referred onto the titration list. All great, no problems. Titration is where it becomes challenging. It's really difficult to have discussions over a online portal with never the opportunity to have a in person chat with someone. I think a lot gets lost in translation and needs are not met. Multiple people get involved as people need time off and annual leave (understandably) messages to them are left unread, the customer service message you, you message them back, this goes unread, it really doesnt seem like the service has the capacity to give patients the continuity of service needed. I have been with the titration service for a year now. In the last year plus, my initial psychiatrist has left and I've been allocated a second psychiatrist, I had an appointment with them in june. The medication they tried me on in July was unsuccessful (I took it for 10 days, I had a new prescriber for that week, my responding message to her went unread) and since then I've been waiting for a follow up appointment that was scheduled for next week. Yesterday this was cancelled, no reason why, no alternative appointment given, just our appointment team will be in touch. No doubt I'll be waiting another month. I've tried calling and just spent 30 mins on hold to try get some assistance, to then be cut off before reaching the call handler. Its really frustrating, it just drags it out even longer. The whole experience is so disjointed, lacks any personal connection and at times trying the meds is scary, it's a very lonely experience, feel like just another number. I'm looking forward to coming to the end of this process. On the plus side, when you do get to speak to a psychiatrist, they are always very nice.
Visited October 2023
Review titled Psychiatry-UK
Replied on 19 October 2023
Hi Sadie Thank you for posting feedback to let us know about the issues you are experiencing with our service. Although we cannot look into your case here, I would strongly encourage you to email our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to arrange to call you and help you move forward with your titration.
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Review titled Diagnosed me and Discharged me without any reasons
Rated 1 star out of 5
by Natalie - Posted on 27 June 2024
I was diagnosed ADHD last year. They fast tracked me to put me on medication but the council had decanted me to a flat while they made repairs on my home so at the time I did not have proof of address and they didn’t want to send the meds to my house while workmen were there and I couldn’t access them. They immediately discharged me. It took 8 months to wait to become a patient again and after the initial assessment forms they discharged me again saying I was high risk. They diagnosed me and left me without medication or any aftercare services. It’s like they made me wait 8 months to be assessed for a diagnosis again whereas I already have the diagnosis I just need my meds!!! Would not recommend this service as they expect you to be able to fill in tonnes of forms and assessments and attend appointments even if you’re no good at time management or remembering. Although I had went through the stresses of ensuring I completed all forms and jumped through all hoops to no avail. Absolutely pants service.
Visited October 2023
Review titled Psychiatry-UK
Replied on 08 August 2024
Dear Natalie, Thank you for leaving your feedback. We are sorry to hear you had a negative experience with Psychiatry UK. However, I would like to clarify that our foremost priority is the safety and well-being of our patients. If our clinicians decide not to prescribe medication, it is because they believe it is not in the patient's best interest for numerous reasons. This decision is always made with careful consideration and the patient's safety in mind. An online platform like ours requires patients to stay engaged and work collaboratively with our clinicians, prescribers, and the entire Psychiatry UK team. It is crucial for the success of the treatment and the safety of our patients. When medication is not prescribed, it is a decision based on professional judgment and patient-specific factors. We hope you understand our commitment to prioritising patient safety and the importance of a team effort in the treatment process. Kind regards, Psychiatry UK
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Review titled severe delay in shared care notification to my gp surgery
Rated 2 stars out of 5
by Jade Sharif - Posted on 10 October 2023
i had my exit assessment on the 23rd of august 2023, with shared care approved to mean my local gp is to provide my prescription for my adhd medication. despite chasing this letter via customer support, who confirmed on the 12th of september 2023 that the letter was checked and ready to send, this is still not received today. staff have requested this is urgently sent 3 times within the last two weeks. i was meant to be receiving a call and update on monday, this has not happened. due to shortages, i am unable to get my prescription from psychiatry uk. I also am unable to get a prescription written by my gp practice without the letter. meaning that I have no way of sourcing my medication locally and my supply is due to run out in two days time. psychiatry uk are stating they cannot put patients back on medication until february 2024. all i really need is for my gp to be able to take over shared care and i can then attempt to source this locally and avoid a severe delay. it takes around 1 hour and 30 minutes to get through on the phone to psychiatry uk, i have been told that all staff are able to do is mark the letter to be sent as urgent again. please can someone advise how I can escalate this to get the required shared care letter, that I have been told on the 12th of september is checked and ready to send.
Visited September 2023
Review titled Psychiatry-UK
Replied on 19 October 2023
Hi Jade Thank you for posting feedback to let us know about the issues you are experiencing. Although we cannot look into your case here, I would strongly encourage you to email our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to arrange to call you and see how they can help. As you are probably aware there is a national shortage of ADHD medication. We are continuously monitoring the situation, with regular contact with wholesale suppliers and manufacturers. Please visit our website for weekly updates.
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Review titled Find someone else
Rated 1 star out of 5
by Lee Paterson - Posted on 29 April 2024
I've been waiting since September 2023 to be seen by this organization. The commutation is almost non-existent. If you look up their waiting list times its more than 18 months. Had I known this from the start I would have asked my GP to refer me to another specialist.Their reviews aren't just bad in relation to their waiting time but they're full of totally disgruntled clients. I've been depressed, both my relationship and my job is on the line while these people except new clients that they have no infrastructure to deal with, it's just corporate greed. They're biting off more than they can chew while leaving people that are desperate for help in a mess. You a "the right to choose" so if you've been left dangling as I was then ask you GP to refer you to someone of your choice. I did 2 weeks ago and I expect to been seen in the next 10 weeks. Had I not done this I could be waiting another 18 months. I just heard from Psychiatry-UK today for the first time in months. They requested some more information from me and I'm to submit it within the next 3 months (no hurry then lol). From my experience this organization is a dead loss. I'd urge you to look them up on social media and on review sites. I think you'll find that not only am I right about the long waiting times but most people didn't think they helped them at all. I honestly can't remember seeing a positive review. Don't the research and you decide. Sitting around waiting isn't a good option.
Visited September 2023
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Lee, Thank you for sharing your feedback. We take all reviews seriously and use them to improve our processes. The unprecedented demand for assessments nationwide has created significant challenges, and we are working closely with the NHS to address the high demand. We understand how frustrating this situation must be, and we are doing everything we can to reduce wait times while maintaining the quality of care for all our patients. This is an exceptionally difficult period for both us and the NHS, but please know that we are actively making necessary changes to keep wait times down. Thank you for your patience and understanding as we work through these challenges. Kind regards, Psychiatry UK
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Review titled My health conditioned if I don't provide my Passport.
Rated 1 star out of 5
by Patient from Essex - Posted on 18 September 2023
My assessment is delay because Psychiatric Uk is more interested in gathering personal IDs and recording my phone calls than generate my autistic spectrum assessment. I was referred to Psychiatric Uk by my Gp. They are asking for my passport to be uploaded otherwise I cannot be assessed. I have my nhs number and a gp referral. Why does Psychiatric Uk need my personal document? I had a phone call from them. Without any explanation about what is the phone call for, they asked if I want to record the phone call. I answered "No, I prefer not to be recorded". The person at the phone told me "If you don't allow to me to record the phone call I have to hang up the phone. That's it. Very poor communication skills and my health conditioned if I don't allow them to go ahead with their poor practices.
Visited August 2023
Review titled Psychiatry-UK
Replied on 22 September 2023
Dear Patient Thank you for writing a review to let us know that you have not been happy with our service. I am sorry to hear that your assessment has been delayed, and I can understand how frustrated you must feel. We are required to obtain photo ID and proof of address documentation to validate the identity of all our patients. This is an integral part of our process as an online provider, particularly as we prescribe medication. You can read more about this on our website: Acceptable forms of ID – Psychiatry-UK. We record all phone calls for both training and monitoring purposes. This is an internal policy that is part of our quality assurance framework. If you do not wish to be recorded, we would be happy for you to communicate with us via the portal instead, or via email. Our Patient Experience Team would be happy to talk these issues through with you and see if we can find some solutions to be able to move forward with your assessment. Please do get in touch with the team at: experience@psychiatry-uk.com.
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Review titled Very professional experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I used Psychiatry Uk for an Adhd assessment on the Nhs. I only waited 6 months, which was good, so I've heard! My Psychiatrist was very professional and in-depth. Can recommend
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for your feedback. It is good to hear that your experience with Psychiatry-UK has been so positive, and that you had a good rapport with your Consultant. Although six months can seem like a long wait for some patients, it is usually shorter than the wait for local services. Nevertheless, we are always working to reduce our waiting times further through an ongoing recruitment programme and regular audits to identify new ways to streamline our processes. We wish you the best of luck in your onward journey, and thank you again for recommending our service.
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Review titled Wonderful practice
Rated 5 stars out of 5
by Olivia - Posted on 10 July 2023
Such a wonderful experience with this practise and with Dinal too, everyone is super helpful, kind and understanding. Very encouraging and helped me get the right medicine and help that I needed. It has changed my life for the better! I’m forever grateful and thankful for all the support.
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Hi Olivia - Thank you for taking the time to post a review. It is really helpful for us to read about patient experiences, good or bad, to help us see our processes from the patient point of view. It is good to hear that your experience has been so positive and that you have felt well supported during your journey with Psychiatry-UK. We wish you the best of luck moving forward now that you are settled on your new medication. Thank you for recommending our service.
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
Careful and caring service received. Gave me confidence and communications were prompt. Thorough assessment of side effects to medication and good advice
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to post a review. It is good to hear that you have found our titration process thorough, and that you have felt informed and well supported during your journey through Psychiatry-UK. Thank you for recommending our service.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The entire process has been very easy. The diagnosis process was thorough, including family statements and in depth questioning and assessment.
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for your feedback. It is good to hear that your experience with Psychiatry-UK has been so positive, and that you found our processes straightforward and thorough. Our teams really do strive to make the experience as smooth and professional as possible, so it is always rewarding to receive good patient feedback. We wish you the best of luck in your onward journey, and thank you again for recommending our service.