Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Real practical empathic humans
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Really wonderful people, all the staff were caring, emphatic , and knowledgeable, I felt safe , at ease and able to share worries and fears knowing that they truly understood. Even when my words weren’t necessarily clear.
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for taking the time to post a review. It is so useful to hear about the P-UK journey from our patients’ perspective. Our teams really do strive to make the experience as smooth and accessible as possible, to make sure that patients feel supported and able to find answers to any questions they have. So it is always rewarding to receive good patient feedback. Thank you for recommending our service.
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Review titled Please avoid if you can.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
I had an adhd assessment with this company some 9 months ago. My experience was unfortunately not the greatest one. My appointments kept getting cancelled and/or delayed due to miscommunication from the company with my GP. I had an initial assessment and needed a follow up assessment which was meant to be 2 weeks later. This unfortunately got cancelled due to lack of evidence and then was delayed for 2 months. During this time I had to constantly chase up the company for said appointment which was again, delayed. Once I had the assessment I was promised my report 4-6 weeks later but did not receive it for 3 months despite my constant chasing up on it. I ended up having to put in a formal complaint in order to get said report. I would not recommend this service to anyone as once they are stuck on an idea, they don't seem to change their mind. The support of where to go next after my assessment was non existent also. I can't even get a second opinion on my assessment outcome as they do not offer that. Please avoid if you can.
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 August 2024
Hello Patient Thank you for your detailed feedback. We are sorry to hear about the frustration you experienced with our service. We have already forwarded your review internally so that we can address your feedback thoroughly. The unprecedented demand for assessments nationwide has indeed had a significant impact, and we are working diligently to address these challenges. Thank you again for bringing this to our attention and for your patience as we work to make necessary improvements. Kind regards, Psychiatry UK
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
I had my ADHD test with psychiatry-uk and was very satisfied with their service. Good communication throughout. It was easy to use the portal as well. The Dr who did my test was also very caring and empathetic.
Visited July 2023
Review titled Psychiatry-UK
Replied on 17 August 2023
Dear Patient - Thank you so much for taking the time to leave a review. Patient feedback is extremely valuable to us, good or bad, to inform our future service. As an online provider, it is particularly helpful to learn that you have found our portal straightforward to use and that you have been able to communicate easily with our teams. You have also noted that you felt supported and well cared-for by your consultant, and we hope your assessment has brought you clarity to help you move forward.
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Review titled Great from start to finish,
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
psychiatry uk was recommended by a colleague and from start to finish the process has been excellent. From GP referral, diagnosis, consultations and titration, care has been rigorous, thorough and caring. When one treatment was not working very well my titration specialist was available and advising me straight away, even at weekends. A really professional and caring outfit that is helping people with neurodiversity get the help they need in a way that is sympathetic to them. I can't thank them enough.
Visited July 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to post a review. It is good to hear that your journey through Psychiatry-UK has been so positive, and that you have found our care to be both rigorous and caring. As an online company it is also really helpful to know that patients find communications via our portal to be fast and responsive. Our thanks to both you and your colleague for recommending our service.
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Review titled Reassuring, effective, compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
From the point of my referral to where I currently am at in titration (Attention Deficit Hyperactivity Disorder diagnosis) I have had consistent, reassuring, effective, compassionate and professional care from each member of staff. I can and would recommend Psychiatry-uk to anyone deciding to pursue an assessment for neurodiverse conditions, and indeed I have done. I do not feel or believe that I have received a lesser quality service having gone through the Right to Choose pathway than if I had paid for it privately other than timescale, and even then it has been quicker than I dared to hope for. In short I am as happy as I can be with my experience as a patient and can look on it and Psychiatry-uk positively.
Visited July 2023
Review titled Psychiatry-UK
Replied on 31 July 2023
Dear Patient – Thank you for leaving a review to let us know that your journey to titration has been so positive. Our teams really do strive to make this journey as smooth and thorough as possible, helping patients to feel supported and understood, and able to clarify any questions they may have. I can also reassure anyone who is researching our service that all our patients are valued equally. Whether their journey is funded privately or by the NHS, the timeline and our treatment processes are the same. We hope you get settled on your treatment plan as quickly as possible, and thank you again for recommending P-UK.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I recieved my diagnosis for adhd on the 5th June 2023. the doctor I had was amazing with me,very patient, as I can sometimes get a little too over talkative but honestly he discussed to diagnosis and treatment options. I’m now on a waiting list for my medication and I’m super excited for this. Thankyou psychiatry uk for helping me get the answers I needed.
Visited June 2023
Review titled Psychiatry-UK
Replied on 30 June 2023
Dear Patient - Thank you for taking the time to post a review. It is really helpful for us to hear about patients' experience of our service, good or bad, so that we can make changes to our processes if needed. It is good to hear that your experience so far has been positive, and we hope that you continue to find the answers you need through the titration stage of your journey.
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Review titled Great communication and care
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I was fortunate to have a psychiatrist who was empathetic at the same time as being professional, with the adhd assessment being conducted in a way that was non-intimidating and relaxed. Throughout the subsequent communications, the psychiatrist has been incredibly prompt at replying to communications, and even on occasion replying at weekends / evenings. Sadly, I cannot comment on the titration process as, because of exceptionally high blood pressure readings, it has not been deemed safe for me to receive medication until those readings are stabilised. Although disappointing, the decision evidences care and good practice, as at no point have medications been 'pushed' on me. I hope that with blood pressure medication and lifestyle changes, I may be able to resume my journey with the organisation.
Visited June 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to leave a review. It is good to hear that you have built a good rapport with your consultant, and that communications have been fast and responsive. We really hope that you will be able to continue your journey to titration once it is deemed safe for you to start medication. In the meantime, I will pass on your feedback, and thank you for recommending our service.
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Review titled Complete letdown
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
The process to access my adhd diagnosis through Right to Choose was long as expected, but straightforward, but I was completely and utterly let doan after that. I was diagnosed in Dec 2022, and referred to hlp-u for a psychosocial needs assessment, after being told adhd medication would not be recommended, as they could interact with another treatment I am taking (a medication review more than a year later told taught me that this was a lie, probably told due to shortage of adhd meds, to avoid having yet another prescription unfulfilled). In June 2023, after half a year without updates, I received a letter telling me that due to contractual changes, I would now not get any help. I was sent back to my GP for post-diagnostic treatment, where I was told nothing could be done. I was just left without support. The impact that this event had was devastating. I got this late diagnosis because I had to struggle to the point of complete dysfunction before accepting that I should seek support. I just felt abandonned, and it left me in a terrible place. I'm a mental healt worker myself, and have completely stopped recommending P-Uk for the best Right to Choose path, and feel terrible about all the people I sent towards them in the past. I know the pool of choice is terrible for adhd diagnosis, but don't get your hopes up if you go with them. You might be left in your pit of struggles.
Visited June 2023
Review titled Psychiatry-UK
Replied on 18 February 2024
Dear Patient Thank you for taking the time to leave a review. I am really saddened to hear that you have felt abandoned and in need of support after your diagnosis. As a member of the Communications Team, I am not able to look into your case, to protect your personal data. However, I can reassure you that our ADHD consultants are specialists in this field of practice and work alongside a bank of qualified and highly-experienced prescribers. If you were advised that ADHD medication could contraindicate with another treatment, this decision would not have been influenced by the current medication shortages. I am sorry that we have not been able to offer you non-pharmacological support, but we are currently not commissioned to provide this type of treatment under the Right to Choose scheme. We therefore need to refer patients back to their GP and local services for any post-diagnostic support or treatment. However, we do have some useful information packs with the names of charities and other organisations that could help you find the advice and support you need. Could I please encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will reach out to you to talk about the issues you are experiencing and send you the appropriate discharge support information to help you move forward.
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Review titled Awful, unprofessional and traumatic
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
Wholly unprofessional they should not be allowed to assess for the nhs. A 20 minute video appointment is not acceptable and then to “lose” the recording when a complaint was made. Escalating to the ombudsman!
Visited June 2023
Review titled Psychiatry-UK
Replied on 15 March 2024
Dear Patient We appreciate you taking the time to share your experience with Psychiatry UK via the NHS review platform. We are genuinely sorry to hear that you have had a negative experience, and we want to assure you that your feedback is important to us. We understand from your review that you have also been unhappy with the way your complaint has been handled internally and are now contacting the Health Service Ombudsman. We understand the importance of continuous improvement and are dedicated to enhancing our services based on the feedback of our patients. Please be assured that your concerns have been noted and forwarded to the appropriate teams. Kind regards Psychiatry UK
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Review titled Care was outstanding
Rated 5 stars out of 5
by James Carter - Posted on 29 June 2023
I feel the dots involved with my adhd diagnosed have really cared and supported me with this journey
Visited June 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Hi James - Thank you for taking the time to post a review. It is really helpful for us to read about patient experiences, good or bad, to help us see our processes from the patient point of view. It is good to hear that your experience has been so positive and that you have felt cared for and well supported during your journey with Psychiatry-UK. Thank you for recommending our service.