Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
From start to finish a horrid and frustrating experience. Actually made my injury worse and then their complaints procedure is not worth any paper it might be written on. Arrived at the location- no staff to confirm I was in the correct place, over an hour after my appointment time, I was invited in by a physio who didn’t listen, didn’t understand the system and who 20 mins later sent me away with more pain than I started with.
Visited October 2024
Review titled Ascenti
Replied on 18 October 2024
Hi, I'm sorry to hear that you are disappointed with your experience and that you felt the injury was made worse, this would never be our intention. We'd like to log your feedback for further investigation so please get in touch with our Customer Service Team at contact@ascenti.co.uk confirming your full name, date of birth and postcode, and any feedback or details you would like to provide. Kind regards Paige
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Review titled Great Physico
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
The physiotherapist that gave me my treatment was excellent it was done at my pace with full understanding
Visited September 2024
Ascenti has not yet replied.
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Review titled Very professional and helpful service
Rated 4 stars out of 5
by Hugh Payne - Posted on 07 September 2024
Pins and needles in fingers and pain in lower arm following surgery. Manipulation given plus exercises to follow. Pain completely gone. Pins and needles much reduced.
Visited August 2024
Ascenti has not yet replied.
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Review titled Great Physiotherapist
Rated 5 stars out of 5
by Michael de Groot - Posted on 04 September 2024
My Physiotherapist was knowledgable and provided excellent feedback on my injury as well as the perfect self managed exercises. I was very impressed indeed with her physio for me.
Visited August 2024
Review titled Ascenti
Replied on 05 September 2024
Hi Michael Thanks for leaving us a review, we're so pleased that the advice and exercises have helped with your injury, and that you were impressed with our service. I've logged your feedback to be shared with your physiotherapist and her manager. Kind regards Laura
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Review titled So helpful and friendly
Rated 5 stars out of 5
by Abi - Posted on 17 September 2024
The sessions I had at Kidderminster were so good. I was impressed that they let me go at my own speed as I have mobility issues. The sessions were specifically tailored to my needs and worked very quickly. I still do them now
Visited August 2024
Ascenti has not yet replied.
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Review titled Awesome service
Rated 5 stars out of 5
by Mattie - Posted on 12 September 2024
Very professional and friendly person. Made me feel comfortable and relaxed during my sessions. Gave me a listening ear and advised as appropriate.
Visited August 2024
Ascenti has not yet replied.
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Review titled Great Physio
Rated 5 stars out of 5
by Oona Walker - Posted on 18 September 2024
From start to finish the treatment that i received was excellent. The physio therapist was kind caring and made me feel at ease. Everything was explain to me.I was very happy with my treatment
Visited August 2024
Ascenti has not yet replied.
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Review titled Excellent advice
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
Professional friendly caring physio. Really helped me understand my problem and how to best deal with it.
Visited August 2024
Ascenti has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Sheree Jewell - Posted on 13 September 2024
Very efficient, informative explanations were simple easy to understand. I improved sufficiently during my visits.
Visited July 2024
Ascenti has not yet replied.
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Review titled Great advice & understanding about pain & existing condition
Rated 5 stars out of 5
by Joanne Baldwin - Posted on 21 August 2024
Fantastic physiotherapist who advised me precisely what to do in emergencies in the future. The physiotherapist helped make me feel at ease and u ferrous my struggles and pain. Unfortunately the initial physiotherapy appointment was t advantageous as my condition is too advanced for help but with this said, I’ve been referred to alternative senior physiotherapists, musculoskeletal and neuro surgeons as urgent so will await these appointments & hope that they can help me further.
Visited July 2024
Review titled Ascenti
Replied on 28 August 2024
Hi Joanne Thanks for your review, it's lovely to hear that you felt at ease during your appointment, and that your physiotherapist was able to refer you to more appropriate care. I've logged your feedback to be shared with the team, and we wish you all the best with your ongoing treatment and recovery. Kind regards Laura