Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
I had a shoulder problem and physio was these option. Over 3 visits the physio was very informative, gave me a daily exercise programme which worked a treat. Today I was discharged and cannot feel anything at all in my shoulder. Beside his obvious knowledge he was a very personable person and put me at ease for the duration of my treatment.
Visited June 2024
Review titled Ascenti
Replied on 24 June 2024
Thanks for your fantastic review, we're so pleased that your shoulder problem has cleared up and that you felt comfortable during your treatment sessions. Kind regards Laura
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Review titled Really good physiotherapist
Rated 5 stars out of 5
by Frances Williams - Posted on 16 July 2024
I was very pleased with the physiotherapy provided and the help given. The lady sent me by email exercises to do at home and showed me how they should be done while I was with her. My neck was thoroughly massaged which helped relax the muscles.
Visited June 2024
Review titled Ascenti
Replied on 30 July 2024
Hi Frances Thanks for your excellent review, we're delighted to hear that you are happy with the treatment provided, and that your neck is feeling better now. I've recorded your feedback to be shared with your physiotherapist and her manager. Kind regards Laura
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Review titled Thorough examination and analysis of confition
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
Time spent getting all necessary info before treatment. Answered all questions gave fantastic advice re exercises and post consultation care. Great physio given. Really got to the crux of problem. Polite and professional service
Visited June 2024
Review titled Ascenti
Replied on 30 July 2024
Thanks for your excellent review, we're so pleased that you found the treatment to be thorough and effective. Best wishes Laura
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Review titled Keep Active
Rated 5 stars out of 5
by Peter - Posted on 16 August 2024
The exercises I was given help me to be mobile even though I needed walking aids (awaiting hip replacement). The physios that looked after me were very thorough and caring. I know some of the treatment was uncomfortable but it all helped in the long run to keep me moving and mobile. The advise I received about how to help with my movements to keep me supple enough and to help keep or even build up my muscles, so when I eventually have my operation it will be easier for my recovery. I'm sure from what I've been told that exercises like these will, after the operation get me back on the right road for total recovery.
Visited June 2024
Ascenti has not yet replied.
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Review titled Practice is far too big.
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
Practice is too big, not enough staff to answer the phone, I lost count on how many times I tried to ring! Eventually left name and number for a call back....still waiting after 4 hours. Tried to change my appointment time via messenger, but apparently you can't do this even if you leave all the necessary information. In the past I have had appointments cancelled at short notice, not enough staff to cover sickness/ holidays. When I do have treatment it's fine. But trying to contact anyone is impossible. Wish I could communicate directly with the Physiotherapist himself.
Visited May 2024
Review titled Ascenti
Replied on 29 May 2024
Hi, I'm sorry to hear that you've been unable to get in touch with our contact centre, and that you have had appointments cancelled at short notice. Our phone lines are often busier than usual following a bank holiday weekend, and we do always try to arrange cover for appointments where we can, but unfortunately this isn't always possible. I will get in touch with our Customer Service Manager and ask them to check that all voicemails have been responded to. We are not able to amend appointments over social media channels as these are monitored by our Marketing team rather than our Customer Service or NHS Admin team. If you would like to provide more information about your experience and for us to investigate this further, please do so on our website: https://www.ascenti.co.uk/compliments-complaints Kind regards Laura
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Review titled Good Physio
Rated 5 stars out of 5
by christopher doré - Posted on 18 June 2024
My physio firstly asked me to explain my issue which was painful sciatica He checked me over where the pain was and where it may its source. He suggested various stretches which would alleviate and calm the pain with the view to it being better permanently. We had 4 sessions when I was rechecked and more exercises provided. I was relieved of some of the pain but not all. I have a need to work more consistently at the exercises.
Visited May 2024
Review titled Ascenti
Replied on 24 June 2024
Hi Christopher Thanks for taking the time to leave us a review, we're glad your sciatica symptoms have improved as a result of the treatment and exercises. I've logged your feedback to be shared with your physiotherapist and his manager. Wishing you all the best with your continued recovery. Kind regards Laura
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
I had a problem in my shoulder. The physio was really good, she show me some exercises and book me again after 4 weeks time. On my second appointment she come with conclusion that I have a frozen shoulder n she reffer me to another specialist where they can decide what to next. But overall it takes time but I feel like I m on right direction.
Visited May 2024
Review titled Ascenti
Replied on 30 July 2024
Thanks for your five-star review, we're glad you had a positive experience with our service and that you've been signposted towards a specialist. Wishing you all the best with your continued recovery. Kind regards Laura
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Review titled No action
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2024
After consultation and long discussion about possible treatment - nothing. No update, no follow up - nothing. Contacted Ascenti for further information and update who advised they would get back to me - nothing. This is the third time I have been referred to Ascenti and each time they have proved useless and unhelpful. Definitely not worth the time and effort it takes to attend their appointments.
Visited May 2024
Review titled Ascenti
Replied on 10 June 2024
I’m sorry to hear that you haven't received any updates or follow-ups after your appointment. We’re not able to locate your patient file based off the information you have provided, please confirm your details and provide more information at nhs@ascenti.co.uk so we can log your feedback and investigate this further. Thanks, Paige
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Review titled Great Service
Rated 5 stars out of 5
by Denise Forgie - Posted on 08 July 2024
was very good explained everything about each exercise and what benefits I would get out of doing them.
Visited May 2024
Review titled Ascenti
Replied on 08 July 2024
Hi Denise Thanks for letting us know your feedback, it's great to hear that your treatment and exercise plan was well explained. I've logged your review to be passed to your physiotherapist and their manager. Kind regards Laura
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Review titled Polite knowledgeable staff
Rated 5 stars out of 5
by pamcdougall - Posted on 15 May 2024
Very helpful and put me at ease by explaining my condition and what I need to do to improve my mobility.
Visited May 2024
Review titled Ascenti
Replied on 17 May 2024
Thanks for your lovely review, we're so pleased that you felt comfortable during your sessions and that the treatment has helped. I've logged your feedback to be shared with the team. All the best Laura