Change Grow Live
Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YRPatient ratings and reviews
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Reviews
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Review titled This is the best service if you need help.
by sagittariusqj83 - Posted on 16 January 2024
The service is welcoming. You never feel at ease, they will do everything in their power to make you feel at ease. This is the best service if you need help. I can't think of anyway to improve the service.
Visited December 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 18 January 2024
Dear sagittariusqj83 Thank you so much for sharing your kind feedback about our East Hub support. I'm so glad to hear that you feel like our service us welcoming, and manages to help you feel at as much ease as possible. I will make sure the management team at the hub are informed of your feedback so that they can read your lovely words and make sure this is shared amongst the team of staff who work there. I am sure everyone involved will feel extremely proud to hear how strongly you feel about the way our service supports you. I hope that you achieve everything you want to achieve for your recovery, and I wish you all the very best for the future. Best wishes, Lydia
Provided by Care opinion
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2023
After being with cgl over the past few years I have found them to be useless. I have had more than 6 key workers and the amounts of times I have turned up and they are off sick or not available to see me was unacceptable. They seen to blame Me for not making progress but when your not getting the help you desperately want and need it's not surprising. It takes alot to admit you need help but cgl just made me feel worthless.
Visited December 2023
Review titled Change Grow Live
Replied on 09 January 2024
Hi, Firstly I would like to apologise for the experience you have had and how this has made you feel. My name is Chris Barnes and I work for Change Grow Live (CGL) as the national service user involvement lead. Through my role I listen to people using CGL services so that we can continually learn and improve what we do as an organisation. CGL provide a lot of services across the England and Scotland. Unfortunaly, from your feedback I am unable to identify which service you have used. I would really appreciate learning more about what has happened. With feedback we can make change to improve peoples experiences. My email address is chris.barnes@cgl.org.uk Thankyou
Provided by Care opinion
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Review titled I've had nothing but positive experiences
by venusbr43 - Posted on 17 January 2024
I've had nothing but positive experiences from CGL, they're brilliant. They've really helped with my addiction problems and I am very grateful. The people that work here are lovely, caring and understanding and I'm so glad I got involved with them. Thank you, I really feel I can beat these addictions.
Visited December 2023
Provided by Care opinion
Change Grow Live has not yet replied.
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Review titled Showed me loads of support
by liondy53 - Posted on 17 January 2024
The support here has been amazing, wish I would have found it sooner, everyone is supportive. I need this in my life. Showed me loads of support when I feel so alone and lost. Made me feel not alone like there is support. Just needed support and it makes me feel lighter.
Visited December 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 18 January 2024
Dear liondy53 Thank you so much for getting in touch with us. My name is Lydia and I am responsible for listening and responding to people's feedback. I am so glad you feel like our support has been amazing to get involved in. Connection in recovery is so important, as addiction and the struggles that come with it can make people feel incredibly isolated and alone, and it sounds like this has very much been the case for you. Now you have this new support option in your life, I hope you take full advantage of it and access it as much as possible moving forwards. It will be there for as long as you need it. I am sure that with the support you have discovered, and through your own commitment and determination, you will achieve everything you want to in your recovery. It sounds like you have been ready for this kind of help for a while now, and I hope you grab it with both hands. I am sure our staff and the friends you will come to gain along the way will be there to help push you forwards, and that you will support them in the same ways too. I will make sure that your feedback is passed onto our management team at our East Hub so that they can share it was staff and read about the positive impact this support has had on your life. I am sure they will be over the moon to hear it and will look forward to seeing you again soon. Thank you again for reaching out to us, we really appreciate it. Take care and best wishes, Lydia
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Review titled Something new to support my recovery
by Sorena - Posted on 03 November 2023
I attended a group workshop at KIKIt. I was met on time, was given a chance to engage on the group, was listened to and I have also leart something new to support my Recovery
Visited November 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 09 November 2023
Dear Sorena Thank you for getting in touch with us. I am Lydia and I am one of the staff members at CGL that is responsible for listening and responding to people's feedback. I am really glad that you had such a prompt and positive experience of attending KIKIT support and that you felt listened to as you engaged. It is so important to learn new things when you are embarking on a recovery journey, and I was really happy to hear that the KIKIT group has provided you with this opportunity. I will make sure that I share your feedback with KIKIT's Service Manager so that he can share your kind words with the team there. I wish you all the very best for your continued recovery and thanks again for reaching out to us. Take care Lydia
Provided by Care opinion
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Review titled No time to help people who are desperate
Rated 1 star out of 5
by John barrow - Posted on 20 November 2023
I did a a saliva drug test today although it came back negative the opium line was really faint so I went to cgl and asked if they would do another test,after 5 minutes I "care" worker came out and declared they couldn't do it as my key worker was working from home.now I've been clean since July I asked my key worker to do weekly tests which he refused my family was insisting on this so I bought some of the internet so long story short I'm now homeless after today's test I know the faintest of lines is negative my family doesn't,now I'm homeless and can't see my grandson,thanks cgl really good job to lazy do a drugs test as cost me my family home and grandson I hope you're really proud of yourselfs just have a think about me when you go to bed if you had taken 10 minutes to help someone I wouldn't be wet through and sleeping rough for the foreseeable future absolutely shocking treatment no duty of care just didn't care about my situation
Visited November 2023
Change Grow Live has not yet replied.
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Review titled My detox journey
by Rebekah85 - Posted on 13 December 2023
After experiencing a trauma I found myself isolated and drinking my days away. After support from friends and family I reached out to CGL who massively supported me and referred me to the Dame Carol Detox centre and re-hab. I was surprised how quick this happened . Thank you
Visited November 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 13 December 2023
Dear Rebekah, Thank you so much for that lovely feedback. We are really glad you are doing well. Please let us know if you need any additional support and be proud of all you have achieved. Kind regards Donna Martin Registered Service Manager
Provided by Care opinion
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Review titled Has been an absolute god send
by Mcbit - Posted on 04 January 2024
I found CGL very accommodating. I needed help with opiate addiction to an extent where I could return to work whilst still recovering. They fought hard to get me on buvidal program. This has been an absolute god send. My job requires I travel Europe for up to 3 weeks at a time. Having the freedom of a once monthly injection to curb all withdraw symptoms has allowed me to return to work full time. I am now living a full life again and cannot thank everyone at CGL enough
Visited October 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 04 January 2024
Thank you so much for posting this. As you are aware this is new to us in Cambridgeshire so to have this feedback is amazing. Hearing that this has enabled you to get on with work. We are getting more and more people interested so to hear it has worked really well for you will inspire others no doubt. Thanks again. Paul Pescud Service Manager
Provided by Care opinion
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Review titled New way to look at my addiction
by Sorena - Posted on 27 October 2023
I had my first session on the Diversity in Recovery Programme at KIKit Pathways To Recovery. The first session has given me a new way to look at my addiction and the root causes of it. I believe it will help with me being able to stop long term
Visited October 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 30 October 2023
Dear Sorena Thank you for getting in touch with us. My name is Lydia and I work in the team at Change Grow Live Birmingham that is responsible for listening and responding to people's feedback. I am so glad to hear that you had such a positive experience at the Diversity in Recovery Programme that is run by Kikit, one of our valued partner organisations in Birmingham. It is so important that people are supported to be able to understand the reasons behind their addiction. Not having an insight into the root causes, can make recovering so much harder and I was really happy to read that this is something you have managed to gain. I will make sure that Mo, Kikit's Managing Director gets to read your feedback so he can share it with the team who deliver the Diversity in Recovery Programme, so that they too can learn about the positive impact their support has had on your recovery. I'm sure they will greatly appreciate your kind words. I hope that as you continue to engage in the Programme, you gain even more helpful and useful knowledge, that will help you to achieve your goal of stopping long term. If you believe in yourself, and stay committed to learning, I am sure you will make this a reality. Thank you again for sharing your experiences, and I wish you all the very best for the future. Take care, Lydia
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Review titled I'm feeling very positive about the future.
by rainkx53 - Posted on 17 October 2023
I am approaching 100 days cocaine free which I didn't see myself achieving. I'm aware I have to keep on top of it but I'm feeling very positive about the future.
Visited October 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 17 October 2023
Congratulations on your incredible achievement of being 100 days cocaine-free! Your determination and positivity are inspiring! Keep in mind that recovery is a process, and it's normal to face challenges along the way. It's important to celebrate each day of sobriety as a significant victory, just like you're doing now. Please remember that you're not alone in this journey. Surround yourself with a support network of friends, family, or professionals who can provide guidance, encouragement, and a listening ear when needed. I highly recommend joining a local Cocaine's Anonymous meeting if you haven't already; it's a vast community of individuals who have likely been through similar struggles and are ready to offer their support and wisdom. Keep up the fantastic work, and take each day as another step towards a brighter, healthier future.
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