Change Grow Live
Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YRPatient ratings and reviews
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Reviews
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Review titled Alcohol Control
by Cath22 - Posted on 20 September 2022
As I got older, I realised I was gradually drinking more. I realised it was starting to have an effect on me and I didn't want to lose control. I attended CGL Wisbech and found a connection with people in the groups. No-one was ashamed and no-one was made to feel shame. I admired people who came in and shared their stories openly. I have been introduced to the Recovery Service café and enjoy spending time with people who understand me and I admire the people there.
Visited September 2022
Provided by Care opinion
Review titled Change Grow Live
Replied on 20 September 2022
Hi Cath22 I am so please you have connected with others through CGL. Recovery is so much harder on your own, some would say impossible. The groups we deliver are part of your journey. Making connections with others. Recovery continues outside of these sessions in your community all of the time. Keep connecting and engaging with others. Well done and keep going!! Paul Service Manager
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Review titled Very “one size fits all”
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
Would like to echo a previous review I just read about this service not being suitable for anyone who is on the autistic spectrum or neurodivergent. I’m sure they help lots of people but I encountered a very one size fits all approach that I found very frustrating and completely unsuitable for my own needs. I of course can’t speak for others and it is genuinely warming to see so many positive reviews here but if you have complex mental health needs, I would advise you to proceed with extreme caution at cgl Manchester. There used to be a thing here called the dual diagnosis service for such complex cases and sadly this no longer exists due to funding cuts which is a shame. Cgl are picking up the slack from that and whilst I don’t think it’s their fault as an organisation, my views remain strong; that cgl is largely unsuitable for anyone with complex mental health needs, prolonged mental illness and anyone of a neurodivergent disposition
Visited September 2022
Review titled Change Grow Live
Replied on 10 November 2022
Hi, My name is Josh and I’m the Service User Involvement Lead at CGL in Manchester. Thank you for your feedback and I’m sorry to hear your experience hasn’t been positive. We always welcome constructive feedback and I would welcome the opportunity to speak with you more around this issue and work with you to see if we can make any changes in this area. If you would like to discuss this more, please feel free to contact me on the number below. Joshua Nicol 07776 728147 joshua.nicol@cgl.org.uk
Provided by Care opinion
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Review titled March Recovery Cafe - Cambs Recovery Service
by Whitby Hyk - Posted on 20 September 2022
When it first got set up i was really enthusiastic, i still am but recently I've gone through a lot of trauma, coming here gives me the motivation to get out the house. We sit here and we talk, not about drugs or drink but about everything. It gives you that little bit of motivation to do something with your life instead of sitting there, doing nothing or wallowing. I come here, i meet good people, i meet new people, new friends. I just hope this carries on and we can get new people in. I think we need to advertise more, not just in CGL but everywhere.
Visited September 2022
Provided by Care opinion
Review titled Change Grow Live
Replied on 20 September 2022
Hi there you are so right! Getting out and about when you really don't want to is something which is hard but can really help. There are other groups you can connect with across the county via zoom which are great for people to feel connected to. All of our service users are aware of what we do, we keep encouraging attendance at the relevant groups. There is so much more to drug and alcohol services than speaking about drugs and alcohol! Keep attending!! Paul Service Manager
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Review titled Totally non-judgemental environment
by Ronilac - Posted on 20 July 2023
Several health issues resulted in my drinking increasing to dangerous and probably fatal levels. GPs were unable to offer any help but suggested I try CGL, a drink & drugs help charity. After much procrastination I went to the CGL Huntingdon office. I was taken aback by the level of care and support I received, the totally non-judgemental environment and the quantity of different support pathways that were on offer. The service was open, honest and supportive. I eventually did a detox at a medical facility followed by rehab. I am now 15 months clean and have got my life and health back. I am alive to write this because of CGL, I cannot praise them enough.
Visited September 2022
Provided by Care opinion
Change Grow Live has not yet replied.
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Review titled My experience with Cgl
Rated 1 star out of 5
by YSA - Posted on 05 September 2022
This service is not equipped to deal with people with complex needs (Neuro-diverse). The support and aftercare team are nowhere to be seen or found once you complete your detox with cgl manchester. Cgl dismisses you from the service with no action plan in place for the next steps of your recovery. Not everyone is comfortable with attending groups. There should be alternatives in place to accommodate service users’ preferences. I have recently been back in touch with cgl to access the "be smoke-free" service, and I was instantly reminded of why I dislike cgl. The only great thing about cgl is the volunteering counselling services they offer, which I was only given due to being persistent. I would never recommend the service or refer anyone to this service. The service doesn’t care about you, they just see you as a statistic.
Visited September 2022
Change Grow Live has not yet replied.
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Review titled Residential rehabilitation
by Emotionally broken - Posted on 26 October 2022
I got into recovery from drug addiction 9 years ago through a treatment centre, went back a year later and got 4 years clean. In this time I picked up all sorts of behaviors, acting out sexually, I also lost my father and brother to cancer, all this broke me emotionally and I ended up back using drugs. I reached out for help with my local drug service and was helped and guided back into treatment where I now feel I've got a new clean slate to work my life around and have dealt with a lot of my trauma which took me back to using. I'm so greatfull to be clean and alive as my world had fallen apart and my mental health was a mess, godbless the treatment centre for there help
Visited July 2022
Provided by Care opinion
Review titled Change Grow Live
Replied on 31 October 2022
Hi Emotionally broken Thank you for sharing your experiences with us. I'm Lydia and I'm part of the team that is responsible for responding to people's feedback. I'm sorry to hear that you have had such a difficult time in your life, and I can't imagine how hard it must have been, losing your Dad and your brother. I'm so glad that despite everything you've been through, you've been able to come out on the other side abstinent again. It is so important people take the time to address the underlying reasons why their addiction started in the first place, and it is so good to hear that this is something you've been able to do. I will make sure your experience is shared amongst our staff team so that both your feelings about our treatment service and the amazing progress you've made can be acknowledged and celebrated. You deserve everything you've worked so hard to achieve in your recovery and I hope you continue to go from strength to strength in your life. Keep building positive new connections and opportunities onto your new clean slate. Best wishes, take care and thanks again for getting in touch. Lydia
Provided by Care opinion
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Review titled Getting before I'm 60.
by gammasm95 - Posted on 19 July 2022
CGL referred me to the service and I had to weight 8 months to get a place. I have been on methadone for 37 years, also various prescription medications and managed to get a 4 week placement and was successfully detoxed from everything within that time. Today is my last day and tomorrow I'm going to rehab. You will not be allowed herbal medicines here and my CBD oil was put into storage for me collect on discharge. You will also not be allowed to smoke, however you can bring a vape to use in the garden. I'm looking forward to getting my life back as I had become housebound in 2017. This service worked for me and I feel blessed to start the rest of my life.
Visited July 2022
Provided by Care opinion
Change Grow Live has not yet replied.
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Review titled Not even received services yet but had no end of issues
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
Reallt concerned that this is only services not just for me, but for others who are going to be in more vulnerable positions that me. If this org receives NHS funding, there should be a serious review. So far, I've not received calls and emails when told I will. I haven't received documents or letters in the post. They do not answer their phone *ever* and out of about 10 voicemails, I received one call back. The only other time I heard from them is from my GP raising a concern with them. When i have spoken to someone, the person has not seemed at all experienced or equipped. The questions being asked were more than scripted, they were not personal to me, tailored in any way. I didn't feel I was being listened to. It genuinely makes you feel like there is no point to even trying because how are you going to get professional help when this is the level of service? Sure, services are stretched, but at least try to pretend you care and aren't sat ticking boxes on a form.
Visited July 2022
Review titled Change Grow Live
Replied on 05 August 2022
Hello, Your comments are very concerning, I wonder if we might connect? My name is Mark Pryke, I'm the Service User Involvement Lead at Change Grow Live, my email is mark.pryke@cgl.org.uk phone number: 07500 833609. I am happy to contact you if you send me your details? I hope we can connect and look forward to doing so if possible. Best Wishes, Mark.
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