CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Jan Nowak - Posted on 04 November 2024
Great experience from start to finish. Every part of the visit was outstanding. Highly recommended. Thank you.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Communication Problems
Rated 2 stars out of 5
by David Stride - Posted on 06 November 2024
I needed to postpone an appointment due to illness, but the phone number I was given in a telephone reminder was unobtainable. I then used the company number, but was 28th in the queue, so I went on line to the company website as recommended. I reached the page to reschedule my appointment, but I was repeatedly sent in a loop when I specified the date and time. In desperation I phoned the NHS clinic where my appointment was due to take place, but was told that they were a separate entity to CHEC and had no means of informing them that I could not keep my appointment. Finally I went back to the CHEC website and found an online chat icon. Only then was I able to establish contact with someone who was able to reschedule my appointment. The whole business needlessly took well over an hour, and left me frustrated and angry, when I was already unwell. When I did get to my rescheduled appointment, I was expecting to have a quick eye pressure test (as had happened at my previous two appointments), but instead had a full set of tests. The appointment letters I receive from CHEC are generic and always the same, so I never know what to expect at an appointment (in particular whether I will have eye drops which prevent me from driving afterwards). In conclusion I find the communications from CHEC to be inadequate, and communication with them from my side to be frustratingly difficult. I would like to say however, that the staff themselves are very pleasant, friendly, and know their jobs, but are not fully trained in explaining to patients what the procedures and processes are for monitoring and checking their eye health.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Diane Poole - Posted on 23 October 2024
Excellent visit, from reception welcome, to initial admin etc, procedure undertaken and final information results.
Visited October 2024
CHEC Preston has not yet replied.
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Review titled Professional & Caring Practice
Rated 5 stars out of 5
by Kay - Posted on 15 October 2024
Was very apprehensive about my consultation today however staff were most friendly, professional & caring from the moment I walked into the clinic.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Kay, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Wasted appointments
Rated 1 star out of 5
by Jane - Posted on 12 October 2024
I have taken time off work to take my mum to 2 appointments at CHEC Redditch, only to be told equipment is not working or that, although she has a letter confirming that she will meet with the specialist, this does not happen and yet another appointment is required. Are CHEC being paid for these "appointments"?
Visited October 2024
CHEC Preston has not yet replied.
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Review titled Thank you CHEC Ilford
Rated 5 stars out of 5
by Letitia - Posted on 21 October 2024
Would like to say a massive thank you to every single member of staff at CHEC Ilford who were so lovely and friendly , from the guy at the front desk, to the lady who prepped me for my sedation and then the people who done my gastroscopy. The friendliest welcoming clinic I have ever been to. Everyone were so nice and made an unpleasant experience as comfortable as it could be with their general chat, jokes and smiles. Massive thank you :)
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Letitia, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Delay in forwarding a prescription
Rated 1 star out of 5
by Robert W Dootson - Posted on 30 October 2024
It is almost 3 weeks since my appointment at the eye clinic and i am still waiting for a prescription to be forwarded to my medical centre. I thought the appointment experience was very poor and now coupled with this prescription delay confirms my thoughts that CHEC are not someone i would recomend.
Visited October 2024
CHEC Preston has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Paula Davis - Posted on 18 October 2024
All staff were very professional and helpful. Would recommend this service to anyone. The surgery staff were exceptional and cared for me as I was a bit worried about the procedure. Thank you all very much.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Paula Davis, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Wonderful Experience
Rated 5 stars out of 5
by June Parkes - Posted on 15 October 2024
I was anxious about having Cataract Surgery as I am disabled and use a wheelchair. Everybody at the Stevenage branch was very friendly, kind and helpful. I am due to have the second Cataract removed in a few months and will happily attend the appointment.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear June Parkes, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, helpful and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Ilford Angels
Rated 5 stars out of 5
by DKR - Posted on 07 October 2024
I was extremely anxious in the lead up to my colonoscopy, but thankfully my experience at Ilford from the initial assesment and through the procedure, was wonderful. Without exception, everyone I encounteted was compassionate and went above and beyond in order to reassure me and make me feel at ease. I really can not praise them highly enough. This is an amazing service and I am so grateful that it exists.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear DKR, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best Wishes, CHEC