CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Would recommend
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Recently had cataract surgery and would highly recommend CHEC Accrington for the great care received from the team and for the quality of the procedure carried out. Very happy so far with the outcome.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Great staff but poor booking technology
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Been to Chec at Blackpool on a number of occasions and found both frontline staff and consultants really great, gainful and supportive. Unfortunately the follow up IT booking process for on going appointments is incredibly poor, leading to multiple appointments for the same issue, letters which arrive on the day of or after appointments in spite of earlier receiving rext messages for the same appointment. I have huge sympathy for the staff at CHEC, it must be so frustrating. Someone needs to get a grip of the IT/booking system and give the staff the help they deserve!
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jan Nowak - Posted on 04 November 2024
Great experience from start to finish. Every part of the visit was outstanding. Highly recommended. Thank you.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jacqueline Hawkins - Posted on 07 November 2024
I Received excellent treatment for my eye procedure and treatment, No waiting. Efficient and kind staff. I Visited four times, would highly recommend this service.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Jane Frettingham - Posted on 10 November 2024
All the staff were really lovely and so helpful. I was worried about the operation but they were really kind and put me at ease I am so glad I went there and not to a large hospital for the operation.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Communication Problems
Rated 2 stars out of 5
by David Stride - Posted on 06 November 2024
I needed to postpone an appointment due to illness, but the phone number I was given in a telephone reminder was unobtainable. I then used the company number, but was 28th in the queue, so I went on line to the company website as recommended. I reached the page to reschedule my appointment, but I was repeatedly sent in a loop when I specified the date and time. In desperation I phoned the NHS clinic where my appointment was due to take place, but was told that they were a separate entity to CHEC and had no means of informing them that I could not keep my appointment. Finally I went back to the CHEC website and found an online chat icon. Only then was I able to establish contact with someone who was able to reschedule my appointment. The whole business needlessly took well over an hour, and left me frustrated and angry, when I was already unwell. When I did get to my rescheduled appointment, I was expecting to have a quick eye pressure test (as had happened at my previous two appointments), but instead had a full set of tests. The appointment letters I receive from CHEC are generic and always the same, so I never know what to expect at an appointment (in particular whether I will have eye drops which prevent me from driving afterwards). In conclusion I find the communications from CHEC to be inadequate, and communication with them from my side to be frustratingly difficult. I would like to say however, that the staff themselves are very pleasant, friendly, and know their jobs, but are not fully trained in explaining to patients what the procedures and processes are for monitoring and checking their eye health.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
My appointment was as usual excellent. The staff are friendly and compassionate. Explain everything step by step.
Visited November 2024
CHEC Preston has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Diane Poole - Posted on 23 October 2024
Excellent visit, from reception welcome, to initial admin etc, procedure undertaken and final information results.
Visited October 2024
CHEC Preston has not yet replied.
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Review titled Professional & Caring Practice
Rated 5 stars out of 5
by Kay - Posted on 15 October 2024
Was very apprehensive about my consultation today however staff were most friendly, professional & caring from the moment I walked into the clinic.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Kay, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Wasted appointments
Rated 1 star out of 5
by Jane - Posted on 12 October 2024
I have taken time off work to take my mum to 2 appointments at CHEC Redditch, only to be told equipment is not working or that, although she has a letter confirming that she will meet with the specialist, this does not happen and yet another appointment is required. Are CHEC being paid for these "appointments"?
Visited October 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Jane, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their appointments and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160. Best Wishes, CHEC