CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled How all procedures should be
Rated 5 stars out of 5
by Kevin - Posted on 22 March 2025
My first visit to CHEC Accrington and the difference really shows. Care with compassion and a smile. On time (unlike the last appointment at RBH where I sat in a small 4 chair room for over 3.5 hours with no communication) and I was kept fully informed all the time. Even managed a joke or two along the way. The endoscopy suite was modern, clean and well equipped with excellent staff who put you at ease when undergoing the procedure. This is how all healthcare should be. Thank you everyone for a job well done.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled Basingstoke CHEC are amazing
Rated 5 stars out of 5
by Tracey Giles - Posted on 28 March 2025
I have had 2 cataract procedures over the past 10 weeks in Basingstoke and both have been carried out with extreme care and brilliant support. I was so nervous in preparation for the first one but I had a lovely lady who held my hand during the whole procedure. They were so kind on arrival and throughout. This made my second procedure less worrying for me - same again another kind lady held my hand through the procedure and so kind. - reassuring me all the time. Its so worrying having someone touching your eyes but trust in them as they are the experts. Took around 1 hour for the dilation - that's the longest part !! Then no more than 10 minutes for the actual procedure - so absolutely brilliant. Follow aftercare and you should have no issues - they go through this in great detail to ensure you understand. And yes you can see straight afterwards albeit a little blurry for up to a week but mine was pretty clear after 24 hours. So pleased I had it done with CHEC. Thank you to the team for looking after me so well.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled CHEC eye test,Great centre
Rated 5 stars out of 5
by Keith Crebbin - Posted on 04 March 2025
Very good manner of examiner,very professional and patient.I was very impressed with the way she explained the process and follow on consultation.
Visited March 2025
Review titled CHEC Preston
Replied on 11 March 2025
Dear Keith Crebbin, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and patient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Multiple reminders.
Rated 5 stars out of 5
by Rosemary Grounds - Posted on 21 March 2025
Every time I make an appointment I get 2 letters reminding me then another reminder just before the appointment day. I find this patronising I don't mind one reminder but this is over the top and close to insulting my intelligence. It is also a waste of time, paper, and money that the NHS really need and can be better spent elsewhere. Please just send one letter or even better an email. Thank you. The rest of the service is excellent.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled Great Service and Fantastic Staff
Rated 5 stars out of 5
by Tracey Giles - Posted on 28 March 2025
I have had 2 cataract procedures over the past 10 weeks and both have been carried out with extreme care and brilliant support. I was so nervous in preparation for the first one but I had a lovely lady who held my hand during the whole procedure. They were so kind on arrival and throughout. This made my second procedure less worrying for me - same again another kind lady held my hand through the procedure and so kind. - reassuring me all the time. Its so worrying having someone touching your eyes but trust in them as they are the experts. Took around 1 hour for the dilation - that's the longest part !! Then no more than 10 minutes for the actual procedure - so absolutely brilliant. Follow aftercare and you should have no issues - they go through this in great detail to ensure you understand. And yes you can see straight afterwards albeit a little blurry for up to a week but mine was pretty clear after 24 hours. So pleased I had it done with CHEC. Thank you to the team for looking after me so well.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled Very good for cataract op but Poor aftercare
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2025
I had excellent service for my cataracts. Very short waiting time for op and at the centre. Twice since then I have been for a check up and a glaucoma test and both times receptionist hasn’t recorded my arrival, despite the fact she asked numerous questions to verify who I was. Today I had to wait 45 minutes past my appointment time, despite going to desk to query the fact that people were coming in after me and getting seen promptly. On the second occasion she phoned and I was finally seen. On the previous visit I had to go to reception to ask why I hadn’t been seen and my wait then was over an hour. Feel staff training might be issue here.
Visited March 2025
Review titled CHEC Preston
Replied on 13 March 2025
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction and for any inconvenience caused. We are however pleased to hear of the excellent service you received when having treatment for your cataracts, we aim to continue these high standards across all of our services. Should you wish to discuss any concerns further, or have any appointment queries please call on 0344 264 4160 or email customerservices@communityeyecare.org.uk Kind Regards, CHEC
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Review titled Rushed
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2025
The staff were really lovely, I must stress that. It was at the end of the day, and the sedative medication was not given long enough (procedure was immediate, rather than waiting 15mins for it to work). V upsetting.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled Pleasant Experience
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2025
I saw a lovely member of staff who was friendly, informative and put me at ease. Altogether a very timely and stress free experience.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled Takes ages to get through on charged phone line
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2025
Told that phone queue can be over 50 at any time! Worrying that such a health based facility should have such poor contact facilities. They changed the appointment times without asking, so transport was a nightmare to re-arrange. Left with no certainty whatever. Why would I let an outfit like that near my eyes?.
Visited March 2025
CHEC Preston has not yet replied.
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Review titled Easy and smooth procedure
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
The staff were friendly and helpful from start to finish. Procedures explained and carried out professionally. Efficient discharge procedure - liaised with my optician as I was not called for or given a post-op check
Visited February 2025
Review titled CHEC Preston
Replied on 11 March 2025
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, helpful, and friendly, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC