CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Easy and smooth procedure
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
The staff were friendly and helpful from start to finish. Procedures explained and carried out professionally. Efficient discharge procedure - liaised with my optician as I was not called for or given a post-op check
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Efficient and friendly clinic
Rated 5 stars out of 5
by John Buxton - Posted on 19 February 2025
Visited the clinic today for a YAG Laser Capsulotomy. I found all the staff, including the minibus driver, very pleasant and helpful. As I live in area with very little public transport, the provision of a minibus service for appointments involving eye dilation is very helpful. Many thanks, John Buxton
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Initial Consultation
Rated 4 stars out of 5
by Kevin Fisher - Posted on 06 February 2025
This was my first visit to CHEC in Preston. It is local and always looks busy when we pass. My appointment was 10:30 and I'd had my consultation and had my appointment for my operation confirmed by the time I left at 10.37. The consultant was very efficient in examining my eyes and reviewing my medical history and was clear and informative. This is how the NHS should operate!
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Watford CHEC - Great Practice
Rated 5 stars out of 5
by Joanna - Posted on 13 February 2025
The whole process from booking the appointment - arriving at reception and being greeted - seeing the consultant - was seamless. I was even called to re-confirm my appointment the day before. My consultant was polite, efficient, thorough and very thoughtful. He recommended gel and drops and gave a short and precise summary of the diagnosis which is Dry Eyes. No change in condition and was clear about reviewing in 6 Months. The whole appointment was 10 mins. This is my 3rd visit to the Watford practice and I can’t praise them enough - and they’re always very very busy! Thank you 🙏
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Sue Marycz - Posted on 22 February 2025
I find the staff here very kind and helpful I am very nervous about anything to do with my eyes so it is a relief to find the staff so kind
Visited February 2025
CHEC Preston has not yet replied.
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Review titled kindness and compassion
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
Mum is 91 years young and attended for her cataract. They showed nothing but kindness and compassion. They were very busy and were unable to sit with her after the operation but made sure she was good before leaving her to wait. They explained things clearly and gave her all the paperwork she needed. Well done to the people at Newcastle CHEC
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Good place to visit
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2025
Always well received when I visit the Chec clinic in Blackpool. Very nice clinician when I visited on 22/2/25. She explained everything she was doing very clearly, and I made made to feel at ease.
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Professional Service
Rated 5 stars out of 5
by Rod Howarth - Posted on 25 February 2025
Quick appointment, short waiting times, plenty of parking, simple honest diagnosis. CHEC recommended.
Visited February 2025
CHEC Preston has not yet replied.
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Review titled Awful Dr Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2025
I had the worst experience here. Where I was told to essentially just live with my condition that had changed very drastically, very quickly. Very dismissive and blunt. I have gained weight as a result of a change in my condition and was told “ I could do with loosing some weight” that is not how you speak to someone and was unhelpful and not relevant as this is not why I came to the clinic. I originally came to the clinic to fix the change in my condition which has in turn caused some weight gain. So if I was given the guidance properly to help navigate the change that has happened then that would help with the weight gain, the weight gain didn’t cause my condition this felt very unnecessary and rude. I have never experienced such a dismissive clinician and many people come to a specialist as they have tried everything else so needed to understand what’s happened and be advised as to next steps. Very rude and incentive also was late to the appointment and had attitude. I did not come out of my appointment with anything useful to help me going forwards and was very upset with what was said how it was said, would not recommend. Please ask your doctors to be more sensitive and understanding , patients do not come to be dismissed and disrespected.
Visited January 2025
Review titled CHEC Preston
Replied on 22 January 2025
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dismissed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss any concerns further or have any other questions, please do not hesitate to call us on 0344 264 4160 or email customerservices@communityeyecare.org.uk. Kind Regards, CHEC
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Review titled Friendly efficient personnel
Rated 5 stars out of 5
by MR D C WILLIAMS - Posted on 02 February 2025
CHEC Stevenage provides a very friendly and efficient service. My first cataract operation was undertaken with care, patience and competence with each stage of the procedure carefully explained. I await my check ups and look forward to regaining better sight in both eyes when my other eye is operated upon.
Visited January 2025
CHEC Preston has not yet replied.