CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2024
I recently attended the clinic for a routine cataract operation and could’nt have wished for a better experience. The staff, from receptionist to clinical, were very well mannered, friendly and cheerful. The clinical staff were exceptional. They kept me informed at every stage and made sure I was comfortable throughout. What more could anyone want?
Visited October 2024
CHEC Preston has not yet replied.
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Review titled Awful Client Service
Rated 1 star out of 5
by Tom - Posted on 09 September 2024
I arrived at 0820 for a confirmed 0830 appointment. The consultant arrived at 0845 and was completely uncorked that my appointment was for 0830. By 0900, I had still not been seen as the visiting consultant was unable to find keys to his office or a password to open the practice Laptop. A receptionist for another company who works in the same area told me it was not at all unusual for the doctors to arrive up to an hour late. When I explained to the consultant that I needed to get off to work, he was completely disinterested. I found the whole experience to be unprofessional and unnecessary. Presumably CHEC gets paid by the NHS to provide a service and not to treat its patients with disdain. I tried ringing the CHEC enquiries line twice at 0830 and 0845 only to be told by recorded message that their lines were not open and to call back between 0800 - 1800. What an awful service.
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Thank you Team CHEC Slough
Rated 5 stars out of 5
by MADELINE MENDY - Posted on 30 September 2024
My first visit to CHEC Slough for my appointment was on the 10 of September 2024. My first impression was how clean the place was and how friendly the reception team was . I was told to wait to be seen. These staffs are all professional and helpful and caring. I was accompanied by my son who was also impressed. I was given another appointment for my operation on the 16/9/2024 for 8.45 as usual when we arrived we were welcomed again by the lovely staffs, The operation went smoothly thank God and the CHEC Team Slough My operation would not have gone smoothly without the lovely Receptionists Staff first point of contact ,helpful Nurses , and the brilliant I think she is the Team leader or the Consultant . She is a star , such a lovely lady , kind , helpful and professional. Last but not the least The Operation Team headed by Surgeon and his lovely operation Team . They are such lovely nice Team and Caring and very professional on the operation room Well-done Me and my son who accompanied me would like to say A Big Thank you to You All. God bless you all once again Thank you Once again
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Pamela wallace - Posted on 04 October 2024
Great service but today had to wait 4 hrs for it but they are very friendly and helpful still would recommend them I think they were just having a bad day
Visited September 2024
CHEC Preston has not yet replied.
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Review titled 2nd Time Out a Little less impressive
Rated 4 stars out of 5
by Ian - Posted on 11 September 2024
Wednesday 4th Sept – Offered Cancellation appointment for 3:20pm 5th Sept for my right eye. I was excited to bring the date forward. This appointment had a very different ‘feel’ to my 1st back in June. I arrived at approx 2:45pm and was almost immediately called in to see a nurse for dilating drops. We were interrupted twice by the theatre nurse who wanted to do pre-opperation checks – I went through immediately. Stronger dilation drops were put in in the operating theatre and the procedure commenced. The procedure felt ‘rough’ compared to the left eye and at one point either I or the surgeons assistant were told that the Iris had been ‘nicked’. I was walked through to the discharge area and discharged. I was given drops, discharge & care information and the emergency care details. The Iris nick was not mentioned. We left and were having coffee in a cafe two doors down by 3:20pm. I called the emergency number the on the 7th Sept as my vision was very ‘milky’ and felt very different to last time – Your responder was very helpful reassured me that no two operations are the same especially as I had two different surgeons. He noted details and advised continuation with drops and to follow up with Stevenage if necessary. Today 11th Sept the eye is still not comfortable, the Right pupil is still dilated and a ’nick’ in the Iris visible. I visited the Stevenage Clinic; saw a clinician and the ‘nick’ in the Iris was confirmed. He recommended I see the surgeon. The clinic arranged this for tomorrow (12th Sept) Everyone is really helpful and dedicated to your care and I’m sure it will be sorted but – I now know that speed is not always of the essence.
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Amazingly quick and comfortable
Rated 5 stars out of 5
by Shirley BURRIDGE - Posted on 25 September 2024
This was my second cataract op and it was slicker and quicker than the first. I could immediately see much more than the first time - that’s just luck, I guess. I found the staff extremely helpful and kind; it gave me great confidence.
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Caring Professional
Rated 5 stars out of 5
by Carol Croxford - Posted on 03 October 2024
I had an appointment with a CHEC opthalmologist, following an eye scan, at 11 am, on Friday 27th September at Northumberland House Surgery, Kidderminster. Unfortunately I cannot remember his name, but the Opthalmologist was polite, listened to and answered my questions and gave me a thorough check up, including a brief sight test, pressure check and a cornea thickness test. He was gentle and respectful. I tried to complete the review sent to me by text, but it only offered Droitwich or Worcester as locations for my appointment, hence this online review.
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Poor patient information Quick Access
Rated 3 stars out of 5
by Anonymous - Posted on 21 September 2024
Elderly lady. No verbal or written information about risks and benefits of YAG laser posterior capsulotomy. Also no information sheet on website . Eye drops dispensed without patients name on prescription or written instructions so cannot be administered by patients carer. Service access quick and treatment date offered quickly which is good. Need to improve patient information on procedures and risks. Failure to provide this information is very poor practice.
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Confusing administration
Rated 2 stars out of 5
by Sue - Posted on 05 September 2024
Brought my mother in for appointment. I travel from Wales for all appointments so is very difficult for us. Mum has breathing difficulties so every appointment is a mission. We attended an appointment and had photo taken. Luckily we were able to secure an appointment the next day to see the doctor. He advised we would need to make a further appointment for cleaning of the lens on my mother’s right eye. Later the same day we received a text message asking us to make an appointment. I was surprised and was really happy when appointment dates for the next day appeared. I duly booked for the next day as this was great as the day after I was returning to Wales. I struggled to get my mum to the booked appointment but on arrival was told appointment was for follow up only and not the treatment. ( was exactly what we had had previous day). I made another appointment for when I am next back from Wales but have had to deal with a very upset mother and am now having to leave her in an upset state. I feel greater care should be made when sending out letters and texts so they do not overlap with appointments as they become very confusing for customers can she causing upset. I am computer literate and even I fell into this trap. .
Visited September 2024
CHEC Preston has not yet replied.
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Review titled Service you can trust
Rated 5 stars out of 5
by Big Mal - Posted on 02 September 2024
I was very pleased with the service I received today from the very pleasant and professional young lady whose Name begins with 'R'
Visited September 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Big Mal, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC