CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled 2nd Time Out a Little less impressive
Rated 4 stars out of 5
by Ian - Posted on 11 September 2024
Wednesday 4th Sept – Offered Cancellation appointment for 3:20pm 5th Sept for my right eye. I was excited to bring the date forward. This appointment had a very different ‘feel’ to my 1st back in June. I arrived at approx 2:45pm and was almost immediately called in to see a nurse for dilating drops. We were interrupted twice by the theatre nurse who wanted to do pre-opperation checks – I went through immediately. Stronger dilation drops were put in in the operating theatre and the procedure commenced. The procedure felt ‘rough’ compared to the left eye and at one point either I or the surgeons assistant were told that the Iris had been ‘nicked’. I was walked through to the discharge area and discharged. I was given drops, discharge & care information and the emergency care details. The Iris nick was not mentioned. We left and were having coffee in a cafe two doors down by 3:20pm. I called the emergency number the on the 7th Sept as my vision was very ‘milky’ and felt very different to last time – Your responder was very helpful reassured me that no two operations are the same especially as I had two different surgeons. He noted details and advised continuation with drops and to follow up with Stevenage if necessary. Today 11th Sept the eye is still not comfortable, the Right pupil is still dilated and a ’nick’ in the Iris visible. I visited the Stevenage Clinic; saw a clinician and the ‘nick’ in the Iris was confirmed. He recommended I see the surgeon. The clinic arranged this for tomorrow (12th Sept) Everyone is really helpful and dedicated to your care and I’m sure it will be sorted but – I now know that speed is not always of the essence.
Visited September 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Ian, Thank you for your review. We are delighted to hear that you were satisfied with your first surgery. However, we are truly sorry to learn of your dissatisfaction following your second surgery with CHEC. We wish to assure you that we expect high standard care to be provided for all of our patients. Your feedback is invaluable to us, and our patients are our utmost priority. Our colleagues strive to be professional, caring, and efficient, ensuring that every patient is well-informed about their appointments and condition. We always want a patient’s journey to run smoothly for them. Should you wish to discuss anything further, or require any assistance with your appointments, please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or by calling 0344 264 4160. Best Wishes CHEC
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Review titled Amazingly quick and comfortable
Rated 5 stars out of 5
by Shirley BURRIDGE - Posted on 25 September 2024
This was my second cataract op and it was slicker and quicker than the first. I could immediately see much more than the first time - that’s just luck, I guess. I found the staff extremely helpful and kind; it gave me great confidence.
Visited September 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Shirley BURRIDGE, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, helpful and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Caring Professional
Rated 5 stars out of 5
by Carol Croxford - Posted on 03 October 2024
I had an appointment with a CHEC opthalmologist, following an eye scan, at 11 am, on Friday 27th September at Northumberland House Surgery, Kidderminster. Unfortunately I cannot remember his name, but the Opthalmologist was polite, listened to and answered my questions and gave me a thorough check up, including a brief sight test, pressure check and a cornea thickness test. He was gentle and respectful. I tried to complete the review sent to me by text, but it only offered Droitwich or Worcester as locations for my appointment, hence this online review.
Visited September 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Carol Croxford, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, polite and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor patient information Quick Access
Rated 3 stars out of 5
by Anonymous - Posted on 21 September 2024
Elderly lady. No verbal or written information about risks and benefits of YAG laser posterior capsulotomy. Also no information sheet on website . Eye drops dispensed without patients name on prescription or written instructions so cannot be administered by patients carer. Service access quick and treatment date offered quickly which is good. Need to improve patient information on procedures and risks. Failure to provide this information is very poor practice.
Visited September 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss any concerns further please do not hesitate to contact us on customerservices@communityeyecare.org.uk or by calling 0344 264 4160. Best Wishes CHEC
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Review titled Confusing administration
Rated 2 stars out of 5
by Sue - Posted on 05 September 2024
Brought my mother in for appointment. I travel from Wales for all appointments so is very difficult for us. Mum has breathing difficulties so every appointment is a mission. We attended an appointment and had photo taken. Luckily we were able to secure an appointment the next day to see the doctor. He advised we would need to make a further appointment for cleaning of the lens on my mother’s right eye. Later the same day we received a text message asking us to make an appointment. I was surprised and was really happy when appointment dates for the next day appeared. I duly booked for the next day as this was great as the day after I was returning to Wales. I struggled to get my mum to the booked appointment but on arrival was told appointment was for follow up only and not the treatment. ( was exactly what we had had previous day). I made another appointment for when I am next back from Wales but have had to deal with a very upset mother and am now having to leave her in an upset state. I feel greater care should be made when sending out letters and texts so they do not overlap with appointments as they become very confusing for customers can she causing upset. I am computer literate and even I fell into this trap. .
Visited September 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Sue, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients or relatives to feel confused and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please feel free to email us at customerservices@communityeyecare.org.uk or call on 0344 264 4160. Best Wishes, CHEC
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Review titled Service you can trust
Rated 5 stars out of 5
by Big Mal - Posted on 02 September 2024
I was very pleased with the service I received today from the very pleasant and professional young lady whose Name begins with 'R'
Visited September 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Big Mal, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Confusing admin, poor liaison with hosp
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2024
I was called in by my local eye hospital as they thought I was overdue for monitoring in relation to glaucoma. They have been monitoring me, themselves or via out-sourcing, since I had a Central Retinal Venous Occlusion some time ago. It seems they had not been updated by Chec as to my last several check-ups. The hospital instigated a fresh checkup with CHEC. I received a peremptory text from CHEC offering me several dates which I can't attend. There was no indication in the text about what to do in this situation - no other options were offered. Eventually I received a phone call from CHEC saying that they had been unable to reach me for an appointment; I explained the situation, gave a date in a month's time after which I would be available for appointments, and was told this was too far ahead for their system. However they would contact me again nearer the time. I then received a letter threatening that if I did not respond they would cancel my referral! Fortunately this letter did contain a phone number so I was able to reach Chec and explain again. The person I spoke to said, the contact information is on the website. I did not know of the website and I don't think it's up to me to go looking for it. All in all, not a good impression of an efficient service.
Visited September 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Patient, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet booked your appointment, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk. Best Wishes, CHEC
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Review titled Professional and friendly
Rated 5 stars out of 5
by Toni Davies - Posted on 25 September 2024
Staff were very kind, professional and supportive. I was seen promptly on arrival and not kept waiting. Questions answered and advice given. Excellent service, thank you.
Visited September 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Toni Davies, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Perfect practice
Rated 5 stars out of 5
by Barry - Posted on 15 August 2024
You are welcomed by all the staff at the eye clinic from first entering the practice along with the staff in the treatment room putting you at ease. Great atmosphere and everywhere clean and tidy. Thank you so much.
Visited August 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Barry, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be welcoming, caring and efficient ensuing a patients journey runs smoothly for them. Best wishes, CHEC
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Review titled Great practice.
Rated 5 stars out of 5
by Donald Herbert - Posted on 02 August 2024
Extremely efficient service. Both cataract operations completed in a 7 week period. The resultant eye sight feels nothing short of miraculous. Though there is no pain felt it is a traumatic experience. The procedure is completed quickly and minimises the period of anxiety. All the team are reassuring, caring and calming. From the reception desk to the post op room I was treated courteously, respectfully and compassionately. Written information provided is detailed and comprehensive regarding what you might experience and what to do post op. This is reiterated verbally by the staff. The experience has been made as bearable as it could have been for someone who is admittedly squeamish. For others less squeamish I am sure the team made seem like a breeze. Thankyou all so much.
Visited August 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear Donald Herbert, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their treatment and post operative care. We always want a patient’s journey to run smoothly for them. Best wishes, CHEC