CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Lovely Staff
Rated 4 stars out of 5
by Gill Swain - Posted on 02 December 2024
Must admit my first surgeon was more personable than todays, however, both ver professional and all other staff very friendly!
Visited December 2024
Review titled CHEC Preston
Replied on 16 January 2025
Dear Gill Swain, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC
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Review titled World class
Rated 5 stars out of 5
by Ann kingston - Posted on 16 December 2024
Absolutely 1st class treatment from the wonderful staff meeting and greeting me to the wonderful work done on my cateract.i am in absolute awe of the lot of you. Thank you all.
Visited December 2024
Review titled CHEC Preston
Replied on 16 January 2025
Dear Ann Kingston, Thank you for your wonderful review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC
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Review titled Speedy and efficient
Rated 5 stars out of 5
by John - Posted on 17 December 2024
I arrived on time and sat in waiting room for my appointment time. I was called in early and had field test and eye scan, without any problem. The lady doing the procedure and polite and knew what she was doing. Excellent all round
Visited December 2024
Review titled CHEC Preston
Replied on 16 January 2025
Dear John, Thank you for your excellent review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC
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Review titled Would recommend
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Recently had cataract surgery and would highly recommend CHEC Accrington for the great care received from the team and for the quality of the procedure carried out. Very happy so far with the outcome.
Visited November 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Bullock - Posted on 27 November 2024
Simple booking process. Letter and text confirming appointment time, date and location. Choice of venue. Quick, efficient service during appointment. Pleasant staff. Recommend.
Visited November 2024
Review titled CHEC Preston
Replied on 28 November 2024
Dear Paul Bullock, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great staff but poor booking technology
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Been to Chec at Blackpool on a number of occasions and found both frontline staff and consultants really great, gainful and supportive. Unfortunately the follow up IT booking process for on going appointments is incredibly poor, leading to multiple appointments for the same issue, letters which arrive on the day of or after appointments in spite of earlier receiving rext messages for the same appointment. I have huge sympathy for the staff at CHEC, it must be so frustrating. Someone needs to get a grip of the IT/booking system and give the staff the help they deserve!
Visited November 2024
Review titled CHEC Preston
Replied on 22 January 2025
Dear Patient, Thank you for your review. While we are delighted that you are happy with the service you received from CHEC, we are sorry to hear of your dissatisfaction with CHEC’S communications. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any appointments further, or arrange any future ones, please email us on customerservices@communityeyecare.org.uk or call 0344 264 4160. Best Wishes, CHEC
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Review titled Great customer care
Rated 4 stars out of 5
by Anonymous - Posted on 27 November 2024
Second time I have taken my grandad here to get his cataracts done and the staff were lovely and provided excellent customer service. Asked if we were okay several times and went above and beyond to find an interpreter.
Visited November 2024
Review titled CHEC Preston
Replied on 28 November 2024
Dear Patient, Thank you for your lovely review. We are delighted that you and your grandad are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Jan Nowak - Posted on 04 November 2024
Great experience from start to finish. Every part of the visit was outstanding. Highly recommended. Thank you.
Visited November 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Jan Nowak, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
Amazing practice although l suffer with really bad claustrophobia the nurses completely put me at my ease and held my hand and made sure the sheet didn’t touch my face. They also kept my son in the picture. Thank you all so much.
Visited November 2024
Review titled CHEC Preston
Replied on 28 November 2024
Dear Patient, We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent experience
Rated 5 stars out of 5
by Andrew Beech - Posted on 21 November 2024
Parked right outside, no waiting to be seen, very efficient and friendly staff. Overall, it was a wonderful experience, and a vast improvement over the former service provided by Blackpool NHS Teaching Hospital.
Visited November 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Andrew Beech, Thank you for your wonderful review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly, and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC