CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Maureen Ann Empson - Posted on 19 August 2024
I am over the moon with the eye treatment I received from chec watford. I have not had such good vision for a long time. From entering at reception all was very positive. So pleased.
Visited August 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Maureen Ann Empson, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor staff
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2024
I’ve been 4 times to Chec now with my Nan as she is elderly and doesn’t drive. The first time they were brilliant, really helpful. Couldn’t do enough for us. The second time I had to visit was to collect extra drops for my Nan even though they knew she didn’t drive. Third time I visited was to have an emergency check up as her eye was inflamed and red and they gave us eye drops for her to use. And my fourth time which was today, they were unbelievably rude. The receptionist was unbothered when anyone came to the desk didn’t really look up from her computer and when she did she just looked like she couldn’t be bothered with being there, and the nurse who discharged my Nan made her feel very stupid when she asked questions regarding the aftercare of her eye. She asked for more eye drops to save me going back in 2 weeks time and the nurse was very quick to tell her no and even after hearing the reason why she needed a second lot she just about gave her them. She also asked for more of some other drops as she’s nervous about this one getting inflamed like the other one, the nurse said no she could buy them over the counter at a chemist, my man reinstated to her that she doesn’t drive so why couldn’t the nurse just give them to her. When we left my Nan claimed that she felt very unhappy with the staff there however her surgeon was amazing and super attentive and made her feel totally at ease while having the surgery done.
Visited August 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your nan’s dissatisfaction following her contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unhappy and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of both your and your nan’s dissatisfaction. We are however pleased to hear of her satisfaction with the surgeon and that they made her feel at ease. If your nan would like to discuss her concerns further or has any other questions, she can call us on 0344 264 4160 or email at customerservices@communityeyecare.org.uk.
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Review titled Horrendous service
Rated 1 star out of 5
by Sioned Drake - Posted on 13 August 2024
I don’t feel my eye sight was ever safe in CHEC’s hands. Firstly when they took over the system they failed to notify me. Then when I was getting seen none of the checks that I always had before they took over were done and the person seeing me didn’t know anything about eyes. I contacted them today about booking an appointment and they have decided to close my case because “they hadn’t heard from me”. I received no communication at all from them. After 20 years of everything going smoothly I have to start again. I’m so so disappointed
Visited August 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Sioned Drake, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel disappointed by the service provided and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further or discuss your appointments you can do so by calling us on 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Great Practice
Rated 5 stars out of 5
by John - Posted on 02 August 2024
All round fantastic care provided by every member of staff. Staff friendly and very helpful made me feel at ease. Thank you for the great care and service provided.
Visited August 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear John, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes , CHEC
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Review titled Training practice Guinea pig!
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2024
I was operated on by a trainee and my eye was damaged. No real aftercare other than eyedrops.I wish I had not had the surgery
Visited August 2024
CHEC Preston has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Julie Edwards’s - Posted on 29 August 2024
Been to chec eye clinic today and l thought that one of the nurses there deserves a mention she was lovely especially to a chap who was waiting for transport home he was 99 years young he had been waiting for an hour at this point he was given tea and biscuits and checked on regular just a small act like this goes a long way so thank you for your kindness
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Julie Edwards, Thank you for your kind comments. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients remain safe, comfortable and well-informed throughout their journey. Best wishes CHEC
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Review titled Great experience
Rated 5 stars out of 5
by Brenda Roaf - Posted on 07 August 2024
I was reffered by my opticians, for my cateracs. I was seen within a one week. The doctor did all the tests and concluded that my cateracs are not ready, and its best to leave them for another year. This was good news and a great service.
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Brenda Roaf, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Method of working
Rated 4 stars out of 5
by Brendan M - Posted on 02 September 2024
CHEC use automated appointment system that works well but only issues a small band of availability that did not match consultant requirement on follow up. Gave me two appointments both of which were the same period and no way to pursue a wider frame and i could not contact them by phone. Testing to date has been identical to spec savers so why repeat it? Field of view test. Machine made a noise causing possible false triggering. Years ago doctor would use fingers to see the extent of vision field test. Using probes to do pressure testing caused a change in focusing on eye. Much prefer "air puff" but don't know which is best. Overall they are professional but like nhs don't have the time for discussion with patient and reports have technical jargon that patients don't understand.
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Brendan M, Thank you for your review. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. It is not uncommon for a doctor to examine a patient and then request additional diagnostic tests to gather the necessary information to make an informed diagnosis in the interest of providing the best care for a patient. We wish to assure you that all appointments are booked in line with patient needs. Should you wish to arrange your required your appointments, you can do so by calling 0344 264 4160 or via email on customerservices@communityeyecare.org.uk Best wishes CHEC
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Review titled Fantastic service
Rated 5 stars out of 5
by Tanisha - Posted on 07 August 2024
I was very nervous for my procedure and all of the staff were amazing in talking me through everything and calming me down. The procedure went absolutely fine and had my results explained to me in a way I could understand. Very great practice.
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Tanisha, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients are comfortable and well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great people.
Rated 5 stars out of 5
by Linda Lewin - Posted on 01 September 2024
Good experience, everyone professional and put me at ease. Short waiting time before the appointment and looking forward to a brighter future.
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Linda Lewin, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC