CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Jacqueline Hawkins - Posted on 07 November 2024
I Received excellent treatment for my eye procedure and treatment, No waiting. Efficient and kind staff. I Visited four times, would highly recommend this service.
Visited November 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Jacqueline Hawkins, Thank you for your excellent review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, kind, and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Brilliant service
Rated 5 stars out of 5
by Jane Frettingham - Posted on 10 November 2024
All the staff were really lovely and so helpful. I was worried about the operation but they were really kind and put me at ease I am so glad I went there and not to a large hospital for the operation.
Visited November 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Jane Frettingham, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Impossible to contact Preston or amend on line
Rated 3 stars out of 5
by Anonymous - Posted on 04 December 2024
Initially I was very impressed with care for macular issue. Appointment for scan and follow up consult within short time. On the whole very pleasant staff. Then blip. Scan appointment was not sent and I tried to contact Preston. One number did not exist and could not get response from the other I found. Consult appointment came through and i kept that. He apologised. Suggested I get a scan and promised a follow up phone call ( I drove into Worcester to make that appointment in person as I was unable to do this on line). Call came through at designated time but very abrupt which and unsatisfactory. "Result as expected, is there anything else I can help you with". I now have 2 follow up appointments booked on different dates in January and am unable to cancel either on line as they request a booking reference. Neither confirmation letter has one of those. Once again I cannot get through to Preston.
Visited November 2024
Review titled CHEC Preston
Replied on 22 January 2025
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, along with ease of access. We value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process confusing at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. We are however pleased to hear of your initial satisfaction with the service you received from CHEC, and that you found our colleagues to be pleasant. We are keen to ensure you have received the required care, if you have not yet been booked in your appointment, we welcome you to contact us via email at customerservices@communityeyecare.org.uk. Kind Regards, CHEC
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Review titled Excellent
Rated 5 stars out of 5
by David Charles - Posted on 27 November 2024
Excellent all round Nurse was friendly and supportive. Clinic was clean and comfortable No complaints at all
Visited November 2024
Review titled CHEC Preston
Replied on 28 November 2024
Dear David Charles, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2024
Over an hour in the waiting room was then given 5 seconds to explain my symptoms before being told it was because I got the covid vaccine over 2 years ago. Totally unprofessional and mean.
Visited November 2024
Review titled CHEC Preston
Replied on 22 January 2025
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We never wish for our patients to feel rushed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160 or email customerservices@communityeyecare.org.uk. Best Wishes, CHEC
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Review titled Communication Problems
Rated 2 stars out of 5
by David Stride - Posted on 06 November 2024
I needed to postpone an appointment due to illness, but the phone number I was given in a telephone reminder was unobtainable. I then used the company number, but was 28th in the queue, so I went on line to the company website as recommended. I reached the page to reschedule my appointment, but I was repeatedly sent in a loop when I specified the date and time. In desperation I phoned the NHS clinic where my appointment was due to take place, but was told that they were a separate entity to CHEC and had no means of informing them that I could not keep my appointment. Finally I went back to the CHEC website and found an online chat icon. Only then was I able to establish contact with someone who was able to reschedule my appointment. The whole business needlessly took well over an hour, and left me frustrated and angry, when I was already unwell. When I did get to my rescheduled appointment, I was expecting to have a quick eye pressure test (as had happened at my previous two appointments), but instead had a full set of tests. The appointment letters I receive from CHEC are generic and always the same, so I never know what to expect at an appointment (in particular whether I will have eye drops which prevent me from driving afterwards). In conclusion I find the communications from CHEC to be inadequate, and communication with them from my side to be frustratingly difficult. I would like to say however, that the staff themselves are very pleasant, friendly, and know their jobs, but are not fully trained in explaining to patients what the procedures and processes are for monitoring and checking their eye health.
Visited November 2024
Review titled CHEC Preston
Replied on 22 January 2025
Dear David Stride, Thank you for your review. we are sorry to hear of your dissatisfaction with CHEC’S communications. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. We are however pleased to hear you found our colleagues to be very pleasant, friendly and knowledgeable in their roles during you visit. If you would like to discuss your experience further or have any other questions, please do not hesitate to call us on 0344 264 4160 or email customerservices@communityeyecare.org.uk. Best Wishes, CHEC
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
My appointment was as usual excellent. The staff are friendly and compassionate. Explain everything step by step.
Visited November 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Patient, Thank you for your excellent review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent practise
Rated 5 stars out of 5
by Gordon Davis - Posted on 28 November 2024
Everything went really well. Was very pleased with the service. Didn’t have to wait long. Friendly helpful staff. Definitely 10/10
Visited November 2024
Review titled CHEC Preston
Replied on 16 January 2025
Dear Gordon Davis, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC
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Review titled Good practice
Rated 5 stars out of 5
by Diane Poole - Posted on 23 October 2024
Excellent visit, from reception welcome, to initial admin etc, procedure undertaken and final information results.
Visited October 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Diane Poole, Thank you for your excellent review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, welcoming, and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Professional & Caring Practice
Rated 5 stars out of 5
by Kay - Posted on 15 October 2024
Was very apprehensive about my consultation today however staff were most friendly, professional & caring from the moment I walked into the clinic.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Kay, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC