CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled CHEC Leicester
Rated 5 stars out of 5
by David Turner - Posted on 20 March 2023
Everyone at the clinic was very good, in particular the surgeon who carried out my surgery and made me feel very comfortable. I would be happy to recommend the clinic to anyone needing similar surgery.
Visited February 2023
Review titled CHEC Preston
Replied on 21 March 2023
Hello David, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Appointment went well
Rated 5 stars out of 5
by Elizabeth Field - Posted on 27 February 2023
The staff were professional, the place looked clean. I am pleased with the service provided by CHEC.
Visited February 2023
Review titled CHEC Preston
Replied on 01 March 2023
Hello Elizabeth, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Poor Experience
Rated 1 star out of 5
by Veronica Leslie Leech - Posted on 04 April 2023
The surgeon did not greet me by name, he did not speak during the procedure and when it was over he walked out of the room without a word and the nurses told me I could sit up. The nurse who put drops in my eyes seemed unsure of the procedure and at one point I jumped involuntarily as I felt tiny pain in my eye and I suffered acute pain for two days afterwards and for two weeks more great discomfort. I was then prescribed a soothing eye drop Hylofortt as well as Maxitrol and things improved. a poor experience.
Visited February 2023
Review titled CHEC Preston
Replied on 12 April 2023
Dear Veronica Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. It is never our intention for our patients to deem the outcome from our service as negative. We do however appreciate your comments and will take them on board to ensure we continually improve patient experience. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730.
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Review titled Terrible Service
Rated 1 star out of 5
by JULIE BELL - Posted on 15 February 2023
After months of trying to book an appointment (after being given prescription eye drops), managed to get this, then a follow up appointment via on-line chat was required. What an impersonal, unhelpful and awful experience that was. Plus months to wait for a an appointment date too!
Visited February 2023
Review titled CHEC Preston
Replied on 16 February 2023
Dear Julie, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused and can confirm our Quality department will review your concerns to identify any improvements to our service. Should you wish to discuss this further please do not hesitate to contact us at chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled bad experience
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
They kept change appointment and then told me to contact GP for referral again because I cancelled appointment once?
Visited February 2023
Review titled CHEC Preston
Replied on 28 February 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730.
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Review titled Fantastic service
Rated 5 stars out of 5
by Andrew - Posted on 06 April 2023
Now had cateracts done on Both eyes! Wow, what a Massive improvement! Thank You Everyone at CHEC for making the experience so fabulous and successful!!
Visited February 2023
Review titled CHEC Preston
Replied on 11 April 2023
Dear Andrew, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that all went well with your treatment. Best wishes CHEC
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Review titled Face to face appointments get cancelled every time
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
At the beginning of Dec I was given steroid drops for my eye condition. At the end of Dec I had a telephone follow up to see whether these had worked. They had not, so I was told I needed a face to face appointment for a re -examination. Despite the seriousness of my eye condition I was not given an appointment til the end of Jan. However, the day before I was told the Dr needed to work from home and could do a telephone appointment - having explained my situation I was given a new appointment in Feb. However, I have now been rung up again and told the Dr won't be at New cross again and he can do a telephone appointment. I have no idea how my eyes are to be examined over the phone? This is a practice that is constantly 'busy' but not delivering outcomes for patients, well, certainly not me.
Visited February 2023
Review titled CHEC Preston
Replied on 15 February 2023
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused by your experience. We would like to investigate this further and so kindly ask that you send your name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure you are receiving the required care. We shall kindly await the above details. Best wishes CHEC
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Review titled Glaucoma check
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
I had a very useful meeting with the doctor at Westbourne branch, Poole Rd and am happy that my glaucoma is being professional and consistently monitored.
Visited February 2023
Review titled CHEC Preston
Replied on 13 February 2023
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Predominately efficient, caring and professional
Rated 5 stars out of 5
by Elizabeth Bartlett - Posted on 06 January 2023
After a referral from my optician, I was very quickly given an assessment appointment via a text message with a selection of dates. The assessment consultant had a rather abrupt, distant manner at first but eventually made eye contact and became more approachable. Incredibly, I was then offered an appointment for the following day, with a choice of morning or afternoon at the Stoke clinic. The whole procedure was then caring and efficient from start to finish. It is 2 days since my cataract removal from my left eye and I have suffered no discomfort since arriving home and subsequently. If I need to have another operation, I would have no hesitation in attending this clinic & would hope to be in the care of the same surgeon.
Visited January 2023
Review titled CHEC Preston
Replied on 24 January 2023
Dear Elizabeth, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Appalling service
Rated 1 star out of 5
by Julianne Hatfield - Posted on 28 April 2023
I had an appointment at CHEC in January 2023. From there I was referred as an urgent case to the eye clinic at UCHW and was told that I would receive an appointment within a month. It is now three months later and I have not received an appointment; I have chased this up several times with CHEC. I have tried ringing today but was put through to voicemail, but the inbox is full !! This really isn't good enough. My annual retinopathy screening for type 1 diabetes is now overdue but I can't attend as the drops used to dilate my pupils will affect the procedure (laser treatment) that CHEC has referred me for.
Visited January 2023
Review titled CHEC Preston
Replied on 15 May 2023
Dear Julianne, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. As your treatment has been referred to your local trust, CHEC does not have any control over the waiting times for appointments. We would advise to contact the trust directly and hope you receive your treatment required. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.