CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Fantastic staff and service
Rated 5 stars out of 5
by Helen Bardwell - Posted on 14 May 2023
I had my first cataract operation in March and found the staff excellent - I was nervous and they supported throughout from initial assessment to aftercare - definitely recommend for anyone requiring eye surgery - my next one is booked for the 22nd of May and I'm looking forward to being able to see Thank you
Visited March 2023
Review titled CHEC Preston
Replied on 16 May 2023
Dear Helen, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery and look forward to welcoming you back for further treatment. Best wishes CHEC
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Review titled Dreadfully distant from good service
Rated 1 star out of 5
by BillK - Posted on 05 July 2023
I was referred by my optician for further treatment, since found out through CHEC, and getting any information, support, help or anybody willing to help is a real challenge. This organisation is woefully difficult to deal with, they do not discuss what is happening direct with you, and trying to sort anything out is beyond them, so far. I ended up being referred into a Health Trust 30 miles away from a local trust 7 miles away with no discussion. Not clear what would happen in the appointment, so do I drive or not? To attend the appointment is some 2 hours, 45 minutes each way by bus (ignoring any waiting for connections). Trying to have just this conversation before discussing any treatment, or not, then also becomes impossible. Come on NHS, there must be a better way.
Visited March 2023
Review titled CHEC Preston
Replied on 11 July 2023
Dear BillK Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We continually monitor clinic availability to enable convenient appointments for all our patients. If for any reason an appointment is not convenient, we welcome that you contact us via phone to explore further options as our bookings team have full visibility of available appointment times and locations. Should you wish to discuss any options available to you, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Confusing pre op information
Rated 3 stars out of 5
by Julian - Posted on 10 March 2023
Was initially pleased at the speed of getting an appointment to have my single foggy cataract Lasered and cleared. However left confused and perplexed by contradictory information. Leaflet provided says you should not drive to appointment and not to drive for 1 to 2 hours after surgery. Location not easy to get to so wanted to drive while acknowledging the limitations and need for a time after surgery. Only one eye being treated and other eye has very good vision. Never expected to be totally confused and receive contradictory and unclear info. When trying to clarify told on phone not to drive for 2 weeks ....then not for 1 to 2 days . You really need to modify your information and ensure call handlers have accurate information to answer calls
Visited March 2023
Review titled CHEC Preston
Replied on 14 March 2023
Dear Julian Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. Upon reviewing our documents, we have escalated the point raised in your feedback to the relevant team to review. Following this, any amendments will be circulated to the team to ensure everybody has the correct information to share with our patients. We always strive to ensure our patients are well informed in regard to their treatment and expect all patient queries to be answered sufficiently. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730.
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Review titled Wonderful facility in Northampton
Rated 5 stars out of 5
by Muriel Smith - Posted on 20 March 2023
Everyone is friendly and put me at ease because I was nervous even though this was my second cataract surgery to be done. Everyone is just lovely, everything was efficient, the surgeon was very gentle.
Visited March 2023
Review titled CHEC Preston
Replied on 21 March 2023
Dear Muriel, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. We hope all went well with your surgery. Best wishes CHEC
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Review titled No procedure
Rated 1 star out of 5
by Cynthia Pearson - Posted on 05 August 2023
After being referred to CHEC in November 2022, I received an appointment in March 2023. On arrival I was informed that YAG laser treatment was not suitable for my eye condition and I would be referred to a hospital. In May I discovered that this referral had not been made. It was subsequently made only for me to be informed that the waiting time was six months. As a result I paid for a private consultation and received YAG laser treatment at a cost to myself. I emailed CHEC on July 4th asking for an explanation and have not yet received a reply despite following up the email with two phone calls. Myself, my optician and the consultant I visited are all interested as to why I could not have had the procedure in March at no cost to me.
Visited March 2023
Review titled CHEC Preston
Replied on 14 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We would very much like to investigate this further to highlight areas of improvement in our service and as such could we ask you to contact us on chec.quality@communityeyecare.org.uk providing your full name, date of birth and postcode. We shall kindly await the above.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
Very polite, efficient and friendly. I did not have to wait long before being connected. It was a good experience talking to the lady who dealt with me
Visited March 2023
Review titled CHEC Preston
Replied on 06 March 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Time wasted
Rated 1 star out of 5
by Dhanwant Rait - Posted on 07 February 2023
I visited the practice for a consultation, and was told the procedure would definitely take place , on the date of the procedure i was told i was being referred to a hospital, surley at the initial consultation they could have told me the procedure could not be taken due to complications that the practice was already aware ,the Company wasted their own time as well as mine . I was referred to another hospital and have again been put on the waiting list, very bad communications between the Opticians and surgeon
Visited February 2023
Review titled CHEC Preston
Replied on 13 February 2023
Dear Dhanwant, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused and can confirm that our surgeons use their clinical judgement to ensure best care is provided to our patients. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Highly professional
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2023
Assessment on Monday, surgery on Friday and perfect vision nine days later. Excellent service all round from the Slough clinic.
Visited February 2023
Review titled CHEC Preston
Replied on 27 February 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Great practice
Rated 5 stars out of 5
by Margaret Bagshaw - Posted on 24 February 2023
The building was very impressive, clean and tidy. The technician was very pleasant and helpful. Office staff always helpful.
Visited February 2023
Review titled CHEC Preston
Replied on 27 February 2023
Hello Margaret, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Fantastic Practice
Rated 5 stars out of 5
by andrew marlow - Posted on 09 February 2023
all the staff most pleasant and polite and very helpful and the young man that carried out the the treatment was very polite and professional at all times all credit to him and the Practice and wish them all the best and fully recommend them
Visited February 2023
Review titled CHEC Preston
Replied on 09 February 2023
Dear Andrew, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC