CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Inefficiency personified
Rated 1 star out of 5
by Mr M Arscott - Posted on 10 August 2023
At the first appointment the visual field accessment was not part of the tests carried out , which meant another appointment just to do this .This was 3 months later. This was cancelled by Chec due to sickness of the person I was to see and no one else was available. New appointment 9th August also cancelled for the same reasons. New appointment on the 22nd September .Based on my previous experience , I have little confidence that this will actually happen. It will be 1 year since I bought new glasses from Specsavers, and no closer to resolving the fact that the lenses are not my prescription , giving me severe discomfort in my eyes. Should you wish clarification on any point or further questions don’t hesitate to ask. Yours sincerely Mr M Arscott
Visited January 2023
Review titled CHEC Preston
Replied on 15 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors. We will in these instances notify patients and rebook their appointment at the earliest opportunity. We apologise you have experienced more than one cancellation and for any inconvenience caused by this. Should you wish to discuss any concerns further you can do so by calling 0344 264 4160 or via email on chec.quality@communityeyecare.org.uk.
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Review titled Administration chaos
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
I turned up for my 1st appointment and after half an hour wait I was told my appointment had been cancelled. I left home for my 2nd appointment only to receive a phone call after I arrived at the town where my appointment was due to take place (a 22 mile round trip from home) to say it was cancelled and I would receive a telephone consultation at a particular time. More than an hour before the scheduled time, I was contacted about the consultation, which was not very convenient. All I was asked was what had I been referred for and which eye. I then made another appointment for a face to face consultation, only to receive a letter this morning stating I had recently been referred to CHEC. please make an appointment. If the NHS are paying CHEC for each call or letter CHEC make or send, what a complete waste of money. I am now really worried that when it comes to my treatment, will they have the right patient and notes and even the right consultant to carry out the procedure.
Visited January 2023
Review titled CHEC Preston
Replied on 24 January 2023
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. We would like to investigate this further for you and as such ask you to contact us on chec.quality@communityeyecare.org.uk. Please provide your full name, address and details of your issue so that the team can review and resolve this for you. We shall kindly await the above Best wishes CHEC
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Review titled CHEC Northampton
Rated 5 stars out of 5
by Jim Davenport - Posted on 17 February 2023
I am very happy and impressed with the service from CHEC. Appointment arranged quickly. Everything from the start to the finish was very impressive.
Visited January 2023
Review titled CHEC Preston
Replied on 27 February 2023
Dear Jim Thank you for your lovely review. We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled CHEC Northampton
Rated 5 stars out of 5
by Fiona - Posted on 17 February 2023
The whole process has gone very smoothly. Staff behave very professionally and the surgery was done quickly.
Visited January 2023
Review titled CHEC Preston
Replied on 27 February 2023
Hello Fiona, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Appalling
Rated 1 star out of 5
by Pam Packer - Posted on 12 December 2022
Inefficient, uncaring, unhelpful and even directed a wheelchair user , assuring them that all clinics were wheelchair accessible, to a clinic with a 4 inch step and info on the site said it was not wheelchair accessible
Visited December 2022
Review titled CHEC Preston
Replied on 22 December 2022
Dear Pam, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for your experience and that you feel you were sent to a location without sufficient access. We have passed this back to our bookings team to ensure they are aware of a patients needs and to always confirm accessibility is appropriate. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Northampton CHEC
Rated 5 stars out of 5
by Ellen Wincott - Posted on 14 February 2023
Everything went very well. I panicked at first but everyone was very accommodating and everything was explained so I immediately felt better. This was my second eye so I already knew what to expect.
Visited December 2022
Review titled CHEC Preston
Replied on 06 March 2023
Dear Ellen, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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Review titled Excellent service!
Rated 5 stars out of 5
by Kenneth Jones - Posted on 14 February 2023
Would totally recommend the services of CHEC. Had my cataract surgery there, already recommended. All was good. Excellent!
Visited December 2022
Review titled CHEC Preston
Replied on 15 February 2023
Dear Kenneth, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Really good service
Rated 5 stars out of 5
by Karen Linnett - Posted on 08 December 2022
I have found everything really good with Chec, the appointments have been great, no waiting and always been on time. I have been very happy with the Chec Service provided. I am seen by Chec at Woodside Medical Practice
Visited December 2022
Review titled CHEC Preston
Replied on 09 December 2022
Dear Karen, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Northampton CHEC
Rated 5 stars out of 5
by Sue Rayment - Posted on 15 February 2023
Speedy process. All staff were friendly and efficient. Information booklets were comprehensive and everything was explained clearly. I was treated with friendliness, dignity and respect
Visited December 2022
Review titled CHEC Preston
Replied on 27 February 2023
Dear Sue Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Very positive
Rated 5 stars out of 5
by chrisj1948 - Posted on 20 December 2022
I had a cataract operation on my left eye 5 days ago. I was very impressed by the speed and professionalism of the procedure. After a couple of days the vision in the eye was markedly improved. I eagerly anticipate having my other eye treated.
Visited December 2022
Review titled CHEC Preston
Replied on 22 December 2022
Dear Chris, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient. We always want a patient’s journey to run smoothly for them and we look forward to welcoming you back for your second eye. Best wishes CHEC