CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Approachable, understanding and efficient
Rated 5 stars out of 5
by Denis W - Posted on 25 December 2022
No problem with making an initial appointment, smooth and precise. Had to cancel for personal reasons, but this was dealt with in a friendly manner, and a new date confirmed there and then. Impeccable service without question or any hint of a problem. A truly pleasurable experience. Thank you.
Visited December 2022
Review titled CHEC Preston
Replied on 04 January 2023
Dear Denis, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We always aim to make our care as easily accessible to our patients as possible and are pleased you found the booking process to be smooth and precise. Best wishes CHEC
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Review titled Terrible practice, terrible communication
Rated 1 star out of 5
by Lloyd Atherton - Posted on 20 December 2022
I've been going to chec through referral from my GP for a year now. Not once have I seen the same person about the problems that I have. When prescribed something I had to keep going back to my local CHEC to get paper copies of my prescriptions as they couldn't gather the mental capacity between them to send it over. Because chec couldn't get to the bottom of the issues I was having I had to pay £300 to go private. I requested my data and was told in 2-5 days I would have this information but it turns out I was lied to and had to attend the private consultation without any information to give as the request hadn't even been processed. I would not recommend and would probably not go back if I was going blind and they were the last option on earth. I don't know how on earth they can call themselves community eye care when the only thing they seemed to care about was getting me out the door. 0/10
Visited December 2022
Review titled CHEC Preston
Replied on 23 December 2022
Dear Lloyd, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for the experience you have had, we have taken on board your comments and fed this back for further review around continuity of care. We can confirm that DSAR (record requests) can take up to 30days to process, which is in line with legislation, we will of course always endeavour to complete these prior to this time, however, acknowledge this may not always be achievable. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk. Best wishes CHEC
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Review titled Very efficient an well run.
Rated 5 stars out of 5
by Jayne Giblin - Posted on 12 December 2022
I was in and out for my appointment in about 15 minutes and didnt have to wait which is always a bonus.
Visited December 2022
Review titled CHEC Preston
Replied on 04 January 2023
Dear Jayne, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Quick & Fine
Rated 5 stars out of 5
by Colin Harrison - Posted on 09 December 2022
I have used CHEC for a number of years for my regular check ups and found my appointments to be quick and fine, always run as expected. I attended at Woodside Medical Practice
Visited December 2022
Review titled CHEC Preston
Replied on 22 December 2022
Dear Colin, Thank you for your lovely review. We are pleased that you are happy with the service you have been receiving from CHEC for your regular appointments. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Nice and easy
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
Chec Severn Fields has been excellent, there has been free parking at the clinic. I have found the process for appointments fast and the clinics run on time. All staff are good and very nice.
Visited December 2022
Review titled CHEC Preston
Replied on 09 December 2022
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Useless Booking System
Rated 1 star out of 5
by John Ogden - Posted on 31 December 2022
Been contacted by Text and then by Letter to book an appointment with CHEC about my eyes. All the links they provide are useless and you cant book an appointment. The phone service is also useless and you cant make an appointment.
Visited December 2022
Review titled CHEC Preston
Replied on 04 January 2023
Dear John, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience and confirm this has been passed to our quality team for review. We have passed your details on to our bookings team who will be in contact to arrange appointments with you. In the meantime if you require anything further please do not hesitate to contact us on customerservices@communityeyecare.org.uk or call 0330 100 4730 and select option 3 to speak with a member of the team. Best wishes CHEC
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Review titled Practice seems ok.
Rated 3 stars out of 5
by Mr Mark Day - Posted on 22 December 2022
Appointment was at 13:55pm, was still waiting to be seen at 14:45pm. Had to reschedule as could not wait any longer.
Visited December 2022
Review titled CHEC Preston
Replied on 23 December 2022
Dear Mark, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0330 100 4730. Best wishes CHEC
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Review titled great practice
Rated 5 stars out of 5
by marion hoskins - Posted on 15 December 2022
Thankyou so much for providing me excellent laser treatment service I do appreciate it was told today this evening when the drops wear off i would have clear sight it’s true like being given an early christmas present thank you so much
Visited December 2022
Review titled CHEC Preston
Replied on 22 December 2022
Dear Marion, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that the outcome with your sight is positive for you. Best wishes CHEC
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Review titled Very Efficent service
Rated 5 stars out of 5
by Keith Holyoake - Posted on 01 December 2022
Was referred by Vision Express as in need of cataract surgery. Assessment appointment came from CHEC in 2 weeks. Staff were excellent and an appointment for surgery was arranged for 2 weeks time. That was yesterday. Staff were again brilliant and the procedure was quick and painless. The result is remarkable. My vision in the treated eye is crystal clear. I had not realised how bad it was! Thank you CheC. Treatment of my other eye cannot be soon enough .Thoroughly Recommended
Visited November 2022
Review titled CHEC Preston
Replied on 02 December 2022
Dear Keith, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We look forward to welcoming you back for your second eye. Best wishes CHEC
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Review titled Staff friendly
Rated 5 stars out of 5
by Lesley - Posted on 10 November 2022
I attend Woodside Medical practice for my appointments. The clinic is easy to find and it is easy to park. The reception staff are helpful and always point you in the right direction. The clinic is clean and the staff are friendly, appointments are usually run on time.
Visited November 2022
Review titled CHEC Preston
Replied on 11 November 2022
Dear Lesley, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC