CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about CHEC Preston.
Reviews
-
Review titled Rude Consultant
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I was appalled by my experience with the eye consultant at my local CHEC service. He would not let me ask questions, saying "can I just finish my sentence", told me that the eye drops for glaucoma dont have any long term effect, and refused to acknowledge any previous diagnosis, saying "that's up to me to decide". I am left not knowing what I do or do not have, and I no longer take the glaucoma drops as a result. I also dread going back.
Visited October 2022
Review titled CHEC Preston
Replied on 23 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We would very much like to investigate this further to highlight areas of improvement in our service and as such could we ask you to contact us on chec.quality@communityeyecare.org.uk providing your full name, date of birth and postcode. We shall kindly await the above.
-
Review titled Brilliant
Rated 5 stars out of 5
by Bea - Posted on 07 March 2023
My treatment was very professional from start to finish every member of staff was polite helpful and understanding. I recommend this practice strongly 10/10 guys
Visited October 2022
Review titled CHEC Preston
Replied on 08 March 2023
Dear Bea, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
-
Review titled Appointments System Needs Sorting Out
Rated 2 stars out of 5
by Jayne Neville - Posted on 11 October 2022
I've just wasted a whole day and fuel costs on a hundred mile round trip to the CHEC mobile unit in Carmarthen for a follow up appointment. I made this appointment on the phone and this was confirmed in the post by letter. On arriving for my appointment today, the mobile unit was locked up and deserted. I called the helpline number (having to wait in a long call queue as per all the times I've had to call Chec) and was told that this appointment had been cancelled by them and re-arranged for next week. It might help if they had let their patient know! I'm extremely annoyed about this as both my husband (who had to accompany me in order to drive home) and myself had to take time off work. I was also told someone would phone me back to apologise. Guess what, no one did! Shoddy, disgraceful service
Visited October 2022
Review titled CHEC Preston
Replied on 19 October 2022
Dear Jayne, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. We can confirm your comments have been fed back for review by the team to ensure service improvements and learning. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
-
Review titled Very good service
Rated 5 stars out of 5
by Ken Smith - Posted on 31 October 2022
I find the staff at the Booking Office at Preston very helpful. They are caring, obliging and very knowledgeable, I have spoken to 3 different members of staff today and they are all so caring and helpful. I want you to know I am extremely grateful for all you do and all you have already done.
Visited October 2022
Review titled CHEC Preston
Replied on 01 November 2022
Dear Ken, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
-
Review titled Inefficient and inconsiderate
Rated 2 stars out of 5
by Allan Humphreys - Posted on 28 October 2022
I have just returned from a 40 mile round trip for a glaucoma clinic at an NHS premises providing facilities for your company to hold these clinics. There was nobody there to carry out the clinic and the NHS receptionist understood that patients had been informed .I had not and got the impression from the receptionist that I was not the only one. This was annoying on its own but it was in fact a rebooking for an appointment two months previously when exactly the same thing happened .On that occasion two other patients arrived in the hour that I wasted while the blameless and apologetic NHS receptionist tried to contact your company to find out why nobody had arrived and no information had been forthcoming as to what was going on. Having read some of your reviews it seems my experiences are not unusual and someone needs to get a grip on providing the service you claim to and also improve communication with patients and any NHS premises used to provide that service
Visited October 2022
Review titled CHEC Preston
Replied on 31 October 2022
Dear Allan, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We can see from your record that a member of our team did try to contact you regarding the cancellation but was unsuccessful and so left a voicemail. We would like to apologise for any inconvenience caused and can confirm we have passed your feedback on for further review and improvement of our communication systems. We are pleased to see that your appointment has since been rescheduled, however should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
-
Review titled Great Practice
Rated 5 stars out of 5
by Elizabeth - Posted on 18 October 2022
Excellent staff - Most helpful and very patient and kind to my 86-year-old Mother living with Dementia.
Visited October 2022
Review titled CHEC Preston
Replied on 19 October 2022
Dear Elizabeth, Thank you for your positive review. We are delighted that you are happy with the service your mother received from CHEC. Our patients are our utmost priority, and we always want them to feel comfortable, ensuring they receive a high standard of care. Best wishes CHEC
-
Review titled Smashing
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
Staff at Bridgend clinic made me feel so relaxed and comfortable, I was worried sick and nothing was to much trouble for them. Absolutely smashing.
Visited September 2022
Review titled CHEC Preston
Replied on 06 October 2022
Dear Patient, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC at our Bridgend Centre. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes, CHEC
-
Review titled Absolutely fantastic people
Rated 5 stars out of 5
by Roy Peace - Posted on 14 September 2022
On Monday 6th September I had a cataract removed from my right eye at the Coventry clinic. The whole team were wonderul to me and are a total credit to their profession and the NHS. Like most people I was nervous about my operation however, I shouldn't have been. The whole process took a very short space of time and there was no pain or discomfort of any sort. A week on, my eyesight in my right eye has returned and I am truly delighted with the result. Thank you all for allowing me to benefit from your amazing skills. Roy Peace.
Visited September 2022
Review titled CHEC Preston
Replied on 22 September 2022
Dear Roy, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and are pleased to hear that our colleagues were reassured you and made you comfortable prior to your surgery. We are glad to hear that all went well during your surgery and that you are happy with the results. Best wishes CHEC
-
Review titled Blockage, not Triage
Rated 1 star out of 5
by MJK - Posted on 03 October 2022
Repeated text messages remind me to book appointment using link. I do not have a smart phone, but I use the link with a computer. The resultant website seems to offer no opportunity to book anything, or to register. The help number says if it is too difficult, wait for a call in a few weeks. This process, far from being 'simple', seems designed to defer or delete referrals.
Visited September 2022
Review titled CHEC Preston
Replied on 14 October 2022
Dear MJK, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC and the troubles your father has found when trying to arrange an appointment. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. Our booking app was launched with the aim to provide patients more control over their appointments and to reduce waiting times and is relatively new. Our IT department are in the process of reviewing and updating our bookings app to further improve its functionality and accessibility, we have passed your comments through to them for consideration along with their updates. We can confirm that when patients who have received a booking SMS call our bookings line and select the relevant option, a recorded message is played stating that if you are unable to book your appointment through our app our team will reach out to you within 4 weeks, this allows us to manage our patients expectations regarding when they are likely to be contacted to book their appointment, however this may be sooner. We would like to thank you for providing your review and its constructive nature, as we are always looking for ways to improve our services for our patients. Best wishes CHEC
-
Review titled Appointment
Rated 1 star out of 5
by Fred Gwynn - Posted on 05 September 2022
While you are recommended to Apply online for an appointment. It is not shown on the website where you can do this. What a total and complete waste of time!!!!!!!!!!!
Visited September 2022
Review titled CHEC Preston
Replied on 06 September 2022
Dear Fred, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect accessible high standard care to be provided for all our patients and apologise for any inconvenience caused. Our patients are our utmost priority, and we value all feedback. We would like to investigate this further and so kindly ask that you send your name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure you receive the required care. We shall kindly await the above details. Best wishes CHEC